Operations Manager – Commercial & Turnover Cleaning Services

**Company:** Lemon Clean Co **Location:** Indianapolis, IN (On\-site / In\-field across Greater Indianapolis) **Employment Type:** Full\-time (Salaried, Exempt) **Compensation:** $52,000/year \+ Discretionary Performance Bonuses \+ $150/mo Gas Reimbursement **About Lemon Clean Co** Founded in 2019, Lemon Clean Co is a tech\-driven facility maintenance and turnover cleaning company based in Indianapolis. We specialize in commercial janitorial contracts, high\-standard Airbnb/short\-term rental turnovers, dedicated linen and laundry services, and rapid\-dispatch equipment rentals for hosts across Greater Indianapolis and surrounding areas. We pair hospitality\-grade cleanliness with software\-enabled scheduling, digital checklists, and real\-time quality assurance. We are seeking an organized, proactive Operations Manager to take ownership of day\-to\-day operations across our team, our facility/office, and our client accounts. **Role Overview** As Operations Manager, you will wear three essential hats: Staff Leadership, Customer Relationship Management with help of an Assistant, and Office \& Equipment Logistics. Working directly alongside the business owners, you will ensure our field crews are scheduled and equipped, our office and equipment run smoothly, quality standards remain consistently at a 5\-star level, and commercial and host clients receive prompt, clear communication. Key Responsibilities **1\. Office Management \& Equipment Maintenance Oversight** * Office \& Facility Organization: Maintain a clean, organized, and functional central office and staging area for linens, chemicals, and supplies. * Equipment Maintenance Scheduling: Oversee and log preventative maintenance and routine servicing for all company and rental equipment (commercial washers/dryers, vacuums, dehumidifiers, air movers, ozone machines, portable ACs/heaters). * Inventory Control: Monitor supply levels, linen/towel stock, and restock supplies before shortages disrupt field routes. * Rental Coordination: Ensure returned rental equipment is inspected, sanitized, tested, and staged for rapid dispatch to host clients. **2\. Staff Management \& Quality Assurance** * Lead, schedule, and support a team of field cleaners and laundry staff across Indianapolis. * Conduct random and routine on\-site quality audits for short\-term rental turnovers and commercial properties to maintain brand standards. * Facilitate onboarding and hands\-on training for new hires, emphasizing efficiency, safety, and checklist compliance. * Monitor attendance, time tracking, and team accountability. **3\. Customer Management \& Client Success** * Serve as the primary operational point of contact for Airbnb hosts, property managers, and commercial facility clients. * Respond promptly to host inquiries, schedule changes, same\-day turnover requests, and emergency rental needs * Handle customer feedback or service escalations with professional problem\-solving and immediate resolution. * Build relationships that drive long\-term client retention and account growth. * Work alongside your assistant on Client Success \& Communication **4\. Daily Operational Logistics** * Oversee daily scheduling using our field\-service software to ensure routes are optimized and shifts are covered. * Manage laundry workflow operations to ensure on\-time delivery for turnovers. **What We Are Looking For** * **Experience:** 2\+ years of supervisory or operations management experience in hospitality, short\-term rental operations, residential/commercial cleaning, facility maintenance, or route\-based service logistics. * **Operational Diligence:** Proven track record of maintaining organized facilities, managing physical inventory, and keeping equipment maintenance schedules up to date. * **Tech\-Savvy:** Comfortable adopting and navigating mobile scheduling platforms, digital checklists, messaging apps, and spreadsheet tools. * **Organization \& Detail:** Ability to juggle shifting schedules, urgent host turnover windows (10 AM – 3 PM), and customer messages without dropping details. * **Leadership \& People Skills:** Ability to motivate, train, and manage hourly staff with empathy and clear standards. **Core Requirements:** * Valid driver’s license, clean driving record, and reliable personal vehicle for local site visits. * Must pass a comprehensive background check. * Must provide professional supervisory references upon request. * Legally authorized to work in the United States. Compensation \& Perks * **Base Salary:** **$52,000 per year** * **Performance Bonus:** **Discretionary quarterly bonuses** based on company performance, account retention, customer review scores, and operational targets. * **Monthly Travel Stipend:** **$150/month gas reimbursement** to cover local site audits, supply runs, and field visits. * **Paid Time Off (PTO):** 2 weeks (10 days) of accrued paid time off to start, plus paid major holidays. * **Impact \& Culture:** High\-autonomy role working directly alongside ownership. Your voice and ideas directly shape how the business operates and scales. *(Note: Lemon Clean Co is a mall business and does not currently offer group health or retirement benefits at this time.)* How to Apply Apply through this listing with your updated resume. In your application note, briefly share: * One example of how you successfully managed or motivated an hourly service crew. * Your experience managing equipment maintenance, office logistics, or turnover accounts. Pay: $50,000\.00 \- $52,000\.00 per year Benefits: * Flexible schedule * Paid time off Experience: * Management: 1 year (Required) Location: * Indianapolis, IN 46203 (Required) Willingness to travel: * 25% (Required) Work Location: In person