Operations Manager (Logistics) - Brooklyn. Last Mile leadership experience is MUST

**Operations Manager – Last\-Mile Delivery** **Location:** Brooklyn, NY — On\-site **Schedule:** Sunday–Thursday; morning and afternoon loadouts required **About the Role** We are a fast\-growing, technology\-driven logistics company seeking an Operations Manager who takes ownership, delivers results, and hires and develops the best. You will own the day\-to\-day performance of our Brooklyn delivery operation—from building a reliable network of independent contractor drivers to ensuring every route is covered and every delivery is completed successfully and on time. Working directly with the business owner and another Operations Manager, you will have significant autonomy to make decisions, solve problems, and build the people and processes needed to scale. We are looking for someone who treats the operation like their own business and takes responsibility for outcomes. **Your Three Core Responsibilities** **1\. Take Ownership** * Own daily execution from driver readiness and morning and afternoon loadouts through final delivery and resolution of outstanding issues. * Ensure every route has confirmed coverage, with backup capacity ready for cancellations, absences, and unexpected volume. * Anticipate problems, act decisively, and follow through until issues are resolved. * Build strong client relationships through proactive communication, reliable execution, and accountability. * Make sound decisions that balance service quality, safety, operating costs, and long\-term growth. * Build repeatable processes that help the operation perform consistently as it scales. **2\. Deliver Results** * Drive toward **100% route coverage, 100% successful delivery, and 100% delivery within the promised window—every day.** * Run organized, accurate, and timely loadouts so every driver leaves prepared to succeed. * Monitor delivery progress, identify routes at risk, and arrange support or rescue coverage before service commitments are missed. * Work relentlessly to prevent delays, failed deliveries, returns, and customer complaints. * Own the daily scorecard, including delivery completion, on\-time performance, loadout readiness, route coverage, customer experience, and operating efficiency. * Investigate every service failure, address its root cause, and implement measurable improvements. * Maintain safe operations, accurate reporting, and consistent adherence to delivery requirements. **3\. Hire and Develop the Best** * Recruit, screen, onboard, train, and retain a dependable network of independent contractor drivers. * Maintain a strong recruiting pipeline to support growth and protect daily service levels. * Set clear expectations for delivery quality, communication, professionalism, and customer service. * Provide practical training, timely feedback, and coaching that improve performance. * Recognize strong performers, address performance gaps promptly, and develop capable team leads. * Build a culture of accountability, respect, and continuous improvement. **What You Bring** * Experience leading last\-mile delivery, transportation, fulfillment, distribution, or similar fast\-paced operations. * A track record of taking ownership and delivering measurable improvements. * Demonstrated success recruiting, developing, and retaining drivers or frontline teams. * Strong judgment and the ability to make decisions independently under pressure. * Excellent client relationship management, customer service, and communication skills. * Comfort using delivery platforms, spreadsheets, and operational dashboards to drive decisions. * Strong organization and consistent follow\-through. * Availability to work on\-site in Brooklyn Sunday through Thursday, including morning and afternoon loadouts. * Amazon AMZL Area Manager I/II, Amazon DSP, or comparable operational leadership experience is a plus. **What Success Looks Like** Every route is covered. Loadouts run on schedule. Drivers are prepared and supported. Deliveries arrive within the promised window. Clients receive clear communication and dependable service. Problems are resolved quickly, and recurring issues are eliminated. As volume grows, you build the team and operating discipline to grow with it. **Why Join Us?** * Significant autonomy and direct partnership with the business owner. * Clear responsibility for results and the authority to improve how work gets done. * An opportunity to build and scale an operation within a growing technology\-driven logistics company. * Increasing leadership responsibility as the business expands. **To Apply** Submit your résumé and a brief description of an operation or team you have led. Include its size, the results you personally delivered, and how you hired or developed people to achieve those results. Pay: $60,000\.00 \- $80,000\.00 per year Benefits: * Professional development assistance * Referral program Experience: * Last Mile Delivery Leadership: 3 years (Preferred) Work Location: In person