Office Patient Assistant

General Administration * Answer the switchboard in a courteous and professional manner. * Liaise with patients and their families in a compassionate manner. * Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation. * Responsible for petty cash dispersal and reconciliation. * Responsible for maintaining the levels of and ordering general office supplies. * Responsible for bookings and maintaining patient transport. * Provides assistance with the quality improvement program. * Responsible for holiday patient enquiries and coordination of holiday patient applications if required. * Creates and maintains patient Newsletter. * Other duties and responsibilities as assigned. Billing Administration * To admit and discharge patients within a centralized billing system. * To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system. * To conduct eligibility checks on all new patients with their Private Health Fund. * Prepare invoices and credit notes in relation to revenue generation. * Prepare and collate all required supporting documentation required to accompany invoices. * Undertake banking procedures for all cheque and cash payments. * Prepare and maintain an accurate record management system of all patient records. * Prepare and maintain reconciliation records. Patient Service: * Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure. * Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering. * Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic. * Attends to the re\-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic. * Manages the ordering of all stock and consumables for the operation of the clinic. * Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer. * Maintains Clinical Manager database. * Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste. * Coordinates collection of blood samples by pathology lab, help spin blood before collection. * Participates in Quality Assurance activities as required by the Dialysis Clinic Manager. * Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU\-28\). * Engages in internal and external in\-service activities to enhance / maintain skills and knowledge