Customer Success Manager cum Key Accounts Manager

**Open Position: Customer Success Manager cum Key Account Manager** **Location: Malad (West), Mumbai** **Experience: 2 Years to 8 Years** **Qualification: Bachelor’s degree in Marketing and Business Administration.** **Only candidates based in Mumbai Suburban locations (Dahisar to Dadar) should apply for the Position.** **You can also contact on: 9372974661 / 8928772622 / 7021155918** **We are working 6 days, i.e., from Monday to Saturday.** **Job Description:** * Build and maintain strong relationships with key clients, understanding their needs and goals. * Act as the liaison between clients and our product and development teams to ensure client requirements are met. * Develop account plans and strategies to drive revenue growth, up\-sell \& cross\-sell opportunities. * Collaborate with the customer support team and product managers to tailor our solutions to meet client\-specific needs. * Monitor client satisfaction and address any issues or concerns promptly. * Provide regular reports and updates to internal teams and clients. * Keep a track of customers’ renewal billings and milestone\-based payments. * Share consolidated platform usage reports internally \& discuss ways to improve ROI for the customers \& the company. * Follow up on the payments in coordination with the Projects \& Finance Team. * Ensure all foreseen challenges in upcoming billings \& renewals are resolved in time, \& Renewal agreements are signed in\-time. **Requirements:** * Bachelor’s degree in business, Marketing, or Computer Science. * Proven experience in key account management or strategic account management within the SaaS industry. * Excellent communication and interpersonal skills. * Strong analytical and problem\-solving abilities. * Ability to work independently and as part of a collaborative team. * Knowledge of HR function\-specific solutions and SaaS platforms. Job Types: Full\-time, Permanent Pay: ₹420,000\.00 \- ₹1,000,000\.00 per year Benefits: * Provident Fund Work Location: In person