Operations Manager, Senior (Southern Border)
From $70/yr
Who We Are For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way. Buckland is looking for an Operations Manager, Senior What You'll Be Doing The Operations Manager will be responsible for managing and coordinating the daily operations of the company's operations and warehouse department. This includes managing assigned departmental staff, ensuring efficient customer service, and overseeing all operational processes. The Operations Manager will be a key leader executing and implementing strategies to improve department efficiency and customer service. What We Can Offer You * Competitive salary, benefits package, and matching retirement plan * A friendly, collaborative work environment * Opportunities for professional development \& ongoing learning * A chance to be part of a growing organization You will be responsible for * Provide the highest level of customer service to clients, vendors, and service providers. * Strategically plan and manage the customs operations, warehouse, and customer services, and assist team members in problem solving and addressing errors accordingly. * Responsible for ensuring direct reports are working towards meeting departments KPIs. * Initiate new client process including client set up, monitoring progress and follow up with client for regular updates. (Resources, execution, and approvals) * Support the Business Development team with client request such as quoting, providing data, and any other information as needed. * Ensure all operations adhere to laws, guidelines, quality management and customs requirements. * Conduct regular audits to processes to identify deviations from standard. * Support line of business director in creating departmental budget and report high risk issues. * Strong communication skills, both written and verbal. * Ability to create detailed reports and documentation using Microsoft Office tools such as Word, Excel, Outlook, and PowerPoint. * Align team efforts by practicing Critical decision making, effective planning and prioritizing tasks ensuring decision are aligned with company's vision. * Thrives in a fast-paced environment reaffirming the importance of urgency and accuracy while creating and fostering a continuous improvement culture. * Develop, implement, and maintain efficient workflows to optimize team productivity, minimize downtime for smooth operations. * To provide the highest level of customer service by developing and maintaining customer service policies and procedures to ensure consistency and quality. Leadership Responsibilities * Ability to manage a group of +20 employees * Conduct performance evaluations for direct reports * Hire and Terminate employees * Assign tasks to team members * Assists with training and guidance of direct reports * Monitor work volumes of direct reports * Supervise team members, conduct team meetings, monitor attendance, and work schedules What We Need From You * Bachelor’s degree or diploma in International Trade, Logistics, Business or related discipline. * Minimum 7 years proven customs, compliance, or international trade experience. * Knowledge of Annex 24 and IMMEX program. * Leadership, communication, and decision-making skills. * High level of organization, time management and attention to detail. * Bilingual (fluent in both Spanish/English) is necessary. * Full understanding of customs regulations in applicable country. * intermediate MS Office knowledge. * CSI knowledge. * Preferable AES knowledge. * Must be legally eligible to work for the Company at all times. * Valid Passport and ability and desire to occasionally travel if required to other offices locations in CAD/USA/MX Want to apply? Get in touch today Please visit www.Buckland.com to apply to this current and open vacancy and to learn more about Buckland and the services we provide. The career page will highlight all current open positions and they can be found in this link. When applying, ensure to have your most up to date resume and all relevant documents related to your application ready to be uploaded. Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. Applicants do not require CAD or USA work experience but for some positions may require CAD or USA standard regulations knowledge and experience. This applies to all terms and conditions of employment, including recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination. Buckland may use artificial intelligence from time to time to screen, assess, or select applicants for employment, including for this position. Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and on-boarding process. If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at TA@Buckland.com As we receive a high volume of applications, we’re only able to contact candidates selected to move forward. While we truly appreciate your interest, we are unable to respond to general inquiries regarding application status. Thank you for your understanding.