Operations Manager STC Dublin
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow. Your role * Provides focal point for divisional leadership teams – VTS/VSS for remanufactured pumps, AVI for offsite manufacturing. This may also include Distributed manufacturing for all divisions. * Oversees the Services business to achieve annual business goals for revenue \& gross profit in coordination with the regional and Global STC services strategies and provide monthly reports. * Manages service process improvement, manpower loading, equipment and material needs, and accurate control of all inventories. * Manages and drives all customer issues to closure or initiates support when required. * Manages and develops the service team leaders daily to optimize resource utilization, quality and on-time delivery, time reporting, prioritize and coordinate daily workload, dealing with day-to-day employee issues, and interface with the service team leaders. * Oversees operational expense budgets within agreed upon targets. Evaluates assigned staff skills, develops and deploys employee development programs. * Manages human resources, including selection, recommends staffing levels and changes in accordance with company and departmental mission, coaching, discipline, manpower planning and motivation of staff. * Develops, generates and provides strategic analysis reports (with focus on reason for variance deviation between planned and actual) for Key Performance Indicators such as capacity planning, on-time delivery, turn-around-time (TAT), quality, labor hour cost, etc. * Interfaces with appropriate STC personnel (BLM, SHE, HR, Quality, Engineering) on priorities, strategies, and issues and reports into the monthly divisional meetings (BRMs) * Ensures that safety standards (SHE) are met and the cleanliness (5S standards) of the shop. * Develops and maintain Quality \& ISO procedures, work instructions within the ISO certification guidelines. * Develops and implement adequate and visible measures that are linked to continuous improvement. * Champion VTPS guidelines and principles. To succeed, you will need * A university degree/HND level qualification (or local equivalent) in an engineering discipline or business. * Minimum of 5 years of experience in technical product Manufacturing/Re-Manufacturing Operations/Management * Strong communication skills, organizational awareness and impact and influencing skills area prerequisite. * Proven experience of change management, teamwork, active listening, communication, collaboration, and empathy essential. Resource management and development are desirable. * Understanding of basic manufacturing financial concepts (i.e. Efficiency and Overhead Variance, etc.) * Knowledge of vacuum technology and service experience is an asset. * Accuracy and attention to detail is a must. * Proficient in Microsoft Office suite, orientation in modern IT structures and processes. SAP, MS Project, is highly desirable. * Proficient in English – written and speaking. In return, we offer * Culture of trust and accountability * Lifelong learning and career growth * Innovation powered by people * Comprehensive compensation and benefits * Health and well-being Job location This role requires you to work on-site at our office in Dublin, Ireland (IE). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration. We welcome applications from a broad, international talent pool. Please note that the successful candidate will be employed under local plus terms and conditions in the hiring country Contact information Talent Acquisition Team: Martina Bednarova Diverse by nature and inclusive by choice Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.