Operations Manager Jobs in Western Cape

Operations Manager - USA Campaign (Fixed Term Contract - 4 Months)

$12 - $18/yr

Job Description Operations Manager HRB (4 Months Secondment) - Start date: 7th December This role supports a USA campaign and requires flexibility to work shifts between 13:00 and 08:00 SAST, including overnight hours, in line with operational requirements. The Operations Manager provides strong operational governance, monitors performance dashboards, and identifies trends, risks, and root causes impacting results. They collaborate closely with Team Leaders, Quality, Training, and technical support to drive continuous improvement, maintain regulatory compliance, and uphold an excellent customer experience. Job Responsibilities People Management * Managing performance and achievement of Team Leader KPIs * Articulate with clarity to the Team Leaders the business expectations and support them with the creation and execution of their operational plan * Ensure daily huddles are prepared and held * Leave/Absence Management ensuring required resourcing is available as per SLA * Disciplinary \& HR-related matters are attended to in line with company policy and protocols * Create and drive team motivation * Reward \& Recognition is part of the operational rigor * Incentive programmes are aspirational, structured, and well communicated to align with operational delivery * Encourage cross-functional collaboration * Drive a high-performance environment, ensuring client objectives are consistently achieved * HW policies, procedures, and protocols are communicated and demonstrated within the operational environment * Foster the HW culture aligned to a people-centric approach * Recognize and address potential challenges that may hinder team performance or morale Team/Leader Development * Structured and ongoing coaching/mentoring * New leader transition plans * Lead bi-monthly call review sessions with documented actions and outcomes * Conduct monthly 1-1s with Team Leaders to review team performance and personal development * Identify and address skills/knowledge gaps * Embed industry best practices and seek continuous service delivery improvement * Share knowledge based on incidents, findings, or feedback * Host regular think tank/focus sessions * Support team professional development (CPD, succession, career pathing) * Address poor performance through structured development plans in partnership with HR * Identify and nurture top talent * Create a repository of useful resources for coaching and skills development * Provide ongoing formal and informal learning opportunities Operational Management (BAU) * Define operational objectives * Agree and deliver key operational metrics * Plan and deliver against agreed business targets * Monitor performance and adapt activities accordingly * Translate financial objectives into operational activities * Track performance against forecast and adjust operations in-month * Communicate departmental information effectively * Define reporting requirements to optimize performance * Maintain key business records * Implement quality control mechanisms * Manage legislative requirements * Oversee processes and monitor performance * Monitor departmental expenses * Oversee procurement and suppliers * Suggest areas for review based on management insights * Raise and address concerns promptly to avoid disruption * Promote innovation, successes, and learnings * Support project implementation led by the Project Manager * Provide insights and collaborate with project teams * Maintain stakeholder communication and records of progress Client Relationship Support * Support the Client Director in maintaining strong client interactions * Collaborate with clients through WBR, MBR, and QBR * Manage internal delivery on client requirements * Escalate risks/issues within Huntwood promptly * Prepare for client visits and ensure internal teams are aligned * Maintain healthy client communication and relationships * Share achievements and challenges proactively * Report on continuous departmental improvement Change Management * Identify departmental change initiatives * Partner with the business on organizational change * Drive change initiatives to successful outcomes * Manage communication plans around departmental changes * Monitor results and address challenges Department Reporting * Collaborate with BI team to build operational reporting and insights * Analyze existing MI and monitor trends * Use data insights for decision-making and improvement recommendations * Drive data-driven continuous improvement initiatives Job Requirements * Minimum of 12 to 18 months experience Leading teams here at Huntswood * Need to have experience in managing people/clients/schedules/commericals * You must be an existing Team Leader * Minimum qualification: Matric/NQF 4 * 1 Years tenure on US Campaigns at middle management level * Intermediate Excel and Reporting skills * Ability to interpret KPI’s, dashboards and performance reports * Identify root causes of performance issues and propose corrective actions * Strong understanding of quality frameworks and compliance standards * Problem solving mindset with ability to priorities * Ability to work independently * Proven track record of delivering targets and KPI’s * Good attendance record along with a track record of excellent timekeeping and meeting deadlines. * Skills Required * Interpersonal and communication skills * Understanding of business processes and policies * Organized and structured * Resource planning * Leadership * Innovative and creative thinking * Analytical skills * Coaching and mentoring * Ability to lead and influence * Decision-making * Planning and organization * Continuous improvement mindset * Operational knowledge * Financial acumen * Report writing Interview Process The interview process will consist 2 stages with our Head of Delivery and Leadership. This will focus on a review of experience, behavioural capability, and competency‑based questions. * Core Behavior * Huntswood’s employees are described as dependable, driven, and collaborative. * The job holder should align to our 6 Fundamental Values: * Bring Your “A” Game * Strive For Greater * Enable and empower all employees * Do the right thing * Own it * Deliver unbelievable service * "It's not just about what we do, but the way we do it. And it's our values that make us special." * NB: All appointments are subject to the positive outcome of pre-employment verification checks. Apply

NATIONAL OPERATIONS MANAGER

NATIONAL OPERATIONS MANAGERLocation: Wellington, Western CapeSalary: Competitive Salary Package + BenefitsIndustry: ManufacturingAbout the PositionAn exciting opportunity exists for an experienced and results-driven National Operations Manager to join a well-established manufacturing business.The successful candidate will oversee four feed manufacturing facilities across South Africa, ensuring operational excellence, production efficiency, cost optimisation and profitability.This senior management position requires a strategic leader with extensive manufacturing experience, proven multi-site operational management expertise and strong financial and commercial acumen.

Operations Manager-Cape Town

From $12/yr

Job Context Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a vacancy exists for a dynamic and driven Operations Manager to join a team based in Boland WC Cape Town. This role reports directly to Branch Manager, in the Cleaning Business Unit. Location: Boland WC Minimum Requirements Matric / Grade 12 or equivalent Business Management or related qualification 3-5 years experience as an Operations Manager in the cleaning industry or similar role Experience in a cleaning industry will be an advantage Must have computer skills (Ms Word/Excel/Outlook) Good communication, interpersonal, report writing and problem solving skills Must have a clear criminal record Duties \& Responsibilities * CSI - Customer Service Intelligence * Develop and maintain systems to ensure client service level agreement adhered to at all times. * Ensure efficient Customer Service Intelligence, that is accurate, real time and valuable information, is provided to the clients. * Develop and maintain relationship with client contact person and accounts person. * Establish and monitor a cleaning plan for each building in accordance with the service level agreements. * Conduct site visits of allocated sites and report on activities, results and recommendations. * Manage delivery of cleaning chemicals and consumables to sites. Manage availability and condition of site equipment. * Manage the entire start up process of all new contracts to include staff recruitment, induction, work schedules etc. * Control and management of Company assets and full knowledge of insurance requirements related thereto. * Manage area performance against agreed targets and budgets, and within policies and standards. * Manage direct expenses and overheads, and all factors affecting the profitable performance of the area. * Achieve monthly non contractual revenue targets; Maintain existing customer base and ensure up selling on existing contracts. * Manage all staff reporting to this position so as to effectively recruit, train, evaluate, motivate, delegate and monitor their activities. * Manage Industrial relations in area; Manage staff scheduling to include monitoring of time and attendance, leave schedules, overtime etc. * Implement cleaner work schedules and evaluate and manage performance. * Adhere to company policy and procedures and Servest Group values.

Operations Manager

From $32/yr

Job Title Operations Manager Job Description Concentrix is looking for a dynamic Operations Manager I who would be responsible for leading, coaching, and developing a team of Team Leaders across a fast-paced, client-facing operation. This role is accountable for delivering against Client Service Level Agreements, people metrics, operational performance targets, and financial expectations. The successful candidate will play a key role in client relationship management, performance reporting, stakeholder engagement, and driving continuous improvement across the account. This is a highly analytical, data-driven, and client-facing role that requires someone who can confidently manage internal and external stakeholders, interpret performance trends, and proactively address business challenges What You Will Be Doing * Operational Excellence: Manage and maintain all Client SLAs and KPIs. Monitor performance metrics (e.g., attendance, attrition, scorecards) to proactively identify trends, risks, or gaps, implementing data-driven corrective actions to ensure consistent delivery against business and client expectations. * Client Relationship Management: Act as the primary bridge between the account, support functions, and the client. Lead regular performance and business reviews, present insights confidently, and professionally resolve concerns to maintain credibility and service excellence in a demanding environment. * Team Leadership \& Development: Lead, coach, and develop a team of Team Leaders through consistent one-on-ones and performance management. Recruit, train, and mentor staff in compliance with company policy, fostering a high-performance culture defined by accountability and engagement. * Cross-Functional Collaboration: Partner with support teams—including WFM, Finance, HR, and Quality—to align operational delivery with business strategy. Participate in cross-functional forums to troubleshoot challenges, drive process improvements, and ensure unified execution. * Financial \& Resource Oversight: Drive commercial performance by managing forecasts, budgets, and staffing plans. Balance service delivery and cost control by accurately overseeing billable hours and resource requirements to meet both short- and long-term goals. * Culture \& Compliance: Promote operational best practices and company standards through visible leadership. Foster a positive, inclusive work environment while ensuring consistent resolution of employee relations matters and driving a culture of ownership. What You Will Need * 2-3 years in relevant roles, including 2+ years in management, preferably in BPO or contact centers; client-facing operations experience is a plus. * Proven skills in mentoring and developing leaders, managing performance through structured action plans, and leading teams in fast-paced environments. * Strong data analysis capabilities; adept at interpreting trends to enhance processes. Proficient with operational reports and performance metrics; strong Excel/Microsoft Office skills preferred. * Excellent written and verbal skills; able to present effectively to stakeholders and lead client interactions confidently. * Strong relationship-building with clients and support teams. * Effective under pressure; strong organizational skills in deadline-driven environments; flexible schedule to meet business and client needs Unlock a World of Benefits with Concentrix! Join the Concentrix family and enjoy an array of incredible benefits designed to enhance your lifestyle and secure your future: * Great on-site amenities such as, cafeteria area, coffee shop, modern facilities to relax or socialize with colleagues * Comprehensive Pension Plans: Secure your future with our defined contribution pension plans, generously supported by Concentrix to build your retirement savings. * Medical aid or an option to choose medical insurance. * 32 days of annual leave. * Employee Assistance Program (EAP): Get confidential support for emotional, financial, and legal matters, available 24/7. * Group Life Assurance: Enjoy peace of mind with automatic life cover from day one, ensuring financial protection for your loved ones. * Employee Stock Purchase Plan (ESPP): Invest in your future by purchasing Concentrix stock at a discounted rate through payroll deductions. At Concentrix, we are committed to helping our people build rewarding careers. We offer learnerships, professional development programs, and ongoing learning opportunities designed to support your growth. With many opportunities to progress within the business. Apply today and transform customer experiences! Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. As part of our commitment to the Employment Equity Act and Concentrix South Africa’s Employment Equity Plan, preference will be given to candidates from designated groups in alignment with the Company’s EE Sectoral Targets and Affirmative Action measures. This approach supports our goal of promoting fair representation and diversity within the workplace.

Operations Manager

My client, a well established group of companies is looking for an Operations Manager to join their team.The successful candidate will start a transport broking division within the company to assist with all transport within Africa (excluding South Africa).A Bachelor’s degree in Logistics, Supply Chain Management, Business Administration or a related field and minimum 5 years experience in logistics or supply chain management.Position will be based either in Stellenbosch or Lusaka. If based in Stellenbosch, regular travel to Zambia will be required