Operations Manager Jobs in United States

Operations Manager (MSP & Service Delivery)

$40 - $50/yr

Position Overview Class IV is looking for a highly organized, process-minded Operations Manager to help build and manage the operating layer between our founder, clients, technicians, vendors, finance/admin, and internal systems. This is a fully remote position, reporting directly to the CEO. This is not a technical engineering role, and it is not a passive coordination role. The Operations Manager will own operational visibility, accountability, follow-through, Service Delivery coordination, and process adoption across the entire business. The primary goal of this role is to reduce founder dependency by converting fast-moving inputs—client needs, technical work, and internal priorities—into clear, owned execution with defined owners, timelines, next steps, and visibility. MSP experience is helpful, but not required. The right operating mindset is more important than traditional MSP experience. The ideal candidate understands Professional Services, how to build systems from the top down, and can quickly learn the MSP Service Delivery environment. * Primary Function (80%): Tech team management (3 employees and growing) and ticket triage. Designing, standardizing, implementing, and executing Service Delivery processes across the organization. Client onboarding, client satisfaction, vendor management, and internal systems. Managing licenses and tracking client hardware. * Secondary Function (20%): Project coordination, AI efficiency / implementation and administrative leverage for the CEO and technical team. Core Responsibilities A core responsibility of the Operations Manager is to ensure all work is clearly classified, routed, tracked, and aligned with billing visibility across the business. This includes driving consistent categorization of work based on defined scope and project type to support accurate tracking and billing. This role is responsible for creating and upholding operational standards across the team, ensuring work is properly structured and reflected across ClickUp, NinjaOne, Harvest, and internal reporting systems. Core work scopes include: * Recurring Managed Services / Client Maintenance: regular subscription-based client support such as password resets, printer issues, user support, and routine troubleshooting. * Planned Client Change Work: scheduled updates, fixes, improvements, maintenance, configuration changes, or environment adjustments. * Client Projects / Billable Work: scoped client work outside recurring support, including migrations, implementations, policy packages, infrastructure upgrades, and other approved projects. * Internal Business Operations / Improvement Work: Class IV internal work such as SOPs, onboarding, ClickUp structure, reporting, automation, hiring, training, and internal process improvements. Additionally, the Operations Manager manages the Tech Team and owns Service Delivery Operations. This includes maintaining clear visibility across active clients, open work, delivery commitments, and operational risks, while ensuring work is progressing, ownership is defined, and client needs are consistently advancing. This includes: * Task \& Accountability Management: Enforce task hygiene across ClickUp and related systems. Tasks should have clear owners, deadlines or ETAs, next steps, context, and definitions of done. * Escalation Routing \& Follow-Through: Operational triage point for escalation, coordination, and follow-through. Route technical issues to the right person, make sure escalations include context, and track issues through resolution. * Client Communication, Reporting \& QBRs: Support a consistent client communication rhythm, including status updates, monthly reports, QBR coordination, agendas, follow-up notes, and action items. The goal is for clients to experience proactive, clear, and reliable communication. * Process Adoption \& Documentation: Create processes, identify process improvements, and enforce best practices. Ensure SOPs are followed, recurring issues are documented, and client/account information is stored in the right places. Required Experience \& Skills * 3-5 years in MSP, consulting and/or B2B services (hourly or project based billing), or IT consulting operations. * Process design experience — Prior experience building and implementing SOPs, workflows, and operational systems before (not just followed them). * Client-facing professionalism — Extremely comfortable representing the company on calls, emails, and in client meetings. * Tool proficiency—Experience with PSA platforms or documentation workflow tools (e.g. Notion, Clickup), project management tools, and documentation systems. * Self-directed execution — Complete ownership of the Service Delivery as well as the internal Tech team. You see gaps and fill them without being asked. * Financial operations exposure — Experience speaking the basic language of profitability for Service Companies and leveraging billable technical resources effectively. Nice-to-Have * Technical literacy — While you don't need to configure a firewall, you will need to understand the language (VPN, MFA, DNS, backup, etc.). * AI / LLM Integration - You will use AI to turn messy inputs into structured plans, summarize meetings into action items, draft SOPs/checklists, audit task quality, improve reporting, and support automation wherever possible. * CompTIA or ITIL certifications (or demonstrative, relative experience)— Solid understanding of Service Delivery frameworks. What We're NOT Looking For * Traditional "Office Manager" or "Executive Assistant" mentality (this is strategic operations, not calendar management). * Pure project managers who expect to delegate execution (you'll be active across all facets of the company, not just coordinating). * People who need perfect clarity before acting (this role requires operating effectively in ambiguity). One of our core values is “bias toward action”. This role requires initiative and a strong bias toward execution. * Technology purists who can't balance "best practice" with "good enough for now." Job Type: Contract Pay: $40.00 - $50.00 per hour Work Location: Remote

Senior Operations Manager

$65,000 - $70,000/yr

DEPARTMENT: Operations JOB TITLE: Senior Operations Manager REPORTS TO: General Manager SUPERVISES: Operations Department FLSA: Full-Time | Salaried | Exempt COMPENSATION: $65,000-$70,000 Annually POSITION SUMMARY Responsible for directing and overseeing all Operations functions, including engineering, maintenance, event conversion, public safety, and custodial services. Coordinates activities across departments and contractors to ensure smooth event execution and facility readiness. Maintains compliance with laws, codes, and safety standards; develops policies, procedures, and training programs. Manages budgets, inventory, contracts, and vendor negotiations. Oversees preventive maintenance, emergency procedures, and special projects such as construction or expansion. Acts as a liaison with external agencies and serves as Manager on Duty when required. ESSENTIAL DUTIES & RESPONSIBILITIES Directs, supervises, and schedules all aspects of Operations, including engineering; building and grounds; maintenance; event conversion & technical services, including ADA compliance; public safety; and Custodial Services. Coordinates the Operations activities with other departments and event-related contractors to ensure facility readiness and smooth operation of events. Implements and updates facility rules, regulations, policies, and procedures. Ensures all events are built, advanced, and fulfilled at the highest level with the event management and event operation team. Provides clear, concise, and timely communication of directives to other departments. Ensures that the Operations Department receives pertinent information for the most effective use of the facility and staffing. Oversees maintenance of the Physical Plant, systems, equipment, and vehicles. Authorizes the requisition of equipment and supplies within budget guidelines. Provides yearly inventory of all equipment. Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations, and emergency procedures are followed. Develops policies and procedures to ensure best practice of compliance with laws, regulations, and company standards. Develops program to train all employees on Fire/Life Safety, Emergency, and OSHA Procedures. Investigates, analyzes, and resolves operational problems and complaints. Conducts periodic staff meetings to discuss procedures, problems, and policy changes. Negotiates with vendors, unions, contractors, and/or service providers. Develops and implements preventive maintenance schedules, emergency procedures, safety, and Risk Management policies in compliance with all Corporate and governmental regulations. Acts as a liaison to public utility, environmental, and energy agencies. Serves as MOD (Manager on Duty) as required. SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE Bachelor's Degree, preferably with a major in Management or Maintenance Engineering. Minimum of 2 years’ experience in Supervising or Managing in a similar facility. Additional experience may be substituted for education. SKILLS AND ABILITIES Excellent organizational skills. Ability to prioritize and manage multiple projects simultaneously. Good written, verbal, and interpersonal skills required; ability to interact with all levels of staff, including management. Ability to effectively supervise staff. Professional presentation, appearance, and work ethics. Knowledge of Microsoft Office including Excel Ability to work with limited supervision and as a team member. Requires ability to work at events plus flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Operations Manager- Move

From $55,000/yr

Benefits * 401(k) * 401(k) matching * Bonus based on performance * Competitive salary * Dental insurance * Health insurance * Opportunity for advancement * Paid time off * Parental leave * Training \& development * Vision insurance * Wellness resources About the Role: The Operations Manager – Move is responsible for the daily execution and performance of the moving operation. This role oversees dispatch logistics, crew assignments, job scheduling, and operational coordination to ensure moving services are delivered safely, efficiently, and with exceptional customer experience. Working closely with the Assistant General Manager and General Manager, the Operations Manager ensures move jobs are properly scheduled, routed, and executed while maintaining compliance with tariff regulations, valuation documentation requirements, and safety standards. This leader also supports crews throughout the day, resolves operational challenges, and ensures all move operations meet company performance expectations. What You’ll Do (Responsibilities Of The Role) Daily Dispatch \& Logistics Management * Manage daily dispatching, routing, and scheduling for all moving jobs. * Coordinate crew assignments and ensure appropriate staffing for each move. * Monitor job progress throughout the day and adjust schedules or resources as needed. * Communicate accurate ETAs and schedule updates with customers and internal teams. Customer Communication \& Service Recovery * Serve as the primary operational contact for customers on moving day. * Communicate proactively with customers regarding job timing, updates, or changes. * Resolve customer concerns and execute service recovery when issues arise. * Ensure customers receive professional and positive experience throughout the move. Tariff \& Documentation Compliance * Ensure all moving jobs comply with tariff regulations and company policies. * Verify that valuation coverage, contracts, and required documentation are completed accurately. * Maintain proper paperwork and job records to meet compliance and audit standards. * Reinforce proper documentation procedures with crews and operational staff. Safety Leadership * Lead safety oversight for moving crews including pre-shift safety briefings and operational training. * Ensure compliance with Hours of Service (HOS) regulations and safe driving practices. * Reinforce proper lifting techniques, equipment use, and job-site safety procedures. * Monitor safety performance and address risks proactively. Crew Management \& Operational Support * Provide daily leadership and operational support to moving crews. * Coach crews on efficiency, customer service, and job execution standards. * Monitor job performance and provide feedback to improve crew productivity and service quality. * Support the Assistant General Manager with team development and training initiatives. Labor Coordination \& Reporting * Partner with the Labor Specialist to reconcile daily labor and job performance. * Ensure accurate reporting of labor hours, job completion, and operational metrics. * Track operational KPIs and identify opportunities to improve efficiency and productivity. What You Bring (Experience Needed For The Role) * 2+ years of experience in operations, logistics, dispatching, or service management. * Experience managing crews or frontline operational teams. * Strong organizational and scheduling skills in a fast-paced environment. * Ability to manage daily operational logistics and resolve issues quickly. * Experience in moving, logistics, home services, or transportation preferred. * Familiarity with tariff regulations, valuation documentation, and operational compliance preferred. * Strong communication, leadership, and problem-solving skills. * Valid driver’s license required. Compensation: $55,000.00 - $60,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment Opportunities With College HUNKS As Seen on ABC's Shark Tank, CBS’s Undercover Boss, HGTV's House Hunters, CNBC’s Blue-Collar Millionaires and more. With nearly 200 franchise locations across North America, College H.U.N.K.S. Hauling Junk \& Moving (CHHJ/M) is one of the largest and fastest growing franchise opportunities. The company is a multi-year consecutive winner of the INC 5000 Fastest Growing Companies award, and headquartered in beautiful sunny Tampa, FL. The “Brand Central" team provides franchise support to the franchise owners across the country and operates a World Class Sales and Loyalty Center. A purpose-driven, values-based, socially conscious organization that has been recognized as one of the Top Places to Work and is known for its unique and fun company culture, CHHJ/M is an ideal place to flourish and grow as a professional. COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service). College Hunks Hauling Junk and Moving - Corp Office is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate. Our purpose is to “Move the World” emotionally by eliminating stress for people who are moving or dealing with clutter, and by creating opportunities for entrepreneurs and hard workers who are eager to learn how to build a business. We do it by living out our core values.

Manager-Operations

From $90/yr

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." What do our Operations Managers do? Our Operations Managers are responsible for training, leading, and developing a team of specialists. They help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include monitoring and adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management. Responsibilities include, but are not limited to; * Manage daily operations of specialists with the goal of providing superior customer service to our clients * Offer direction to staff in all aspects of operations, service, and client care * Responsible for managing basic financial performance of the operations, including revenue growth and expense control * Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development * Able to work a flexible schedule, including early mornings and weekend work when needed * Submit weekly, monthly, and yearly reports, as required What do you need? * Bachelor’s degree (preferred but not required) * 3-5 years in a management role with emphasis in customer service * Success in training, mentoring, and coaching service professionals * Must have excellent verbal and written communication skills * Previous experience in a route-oriented, service environment a plus * Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations * Must possess a valid driver’s license from state of residence Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth * Multiple avenues to grow your career * Training and development programs available * Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness * Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more * Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Savings and Retirement * 401(k) retirement plan with company-matching contributions Work-Life Balance * Vacation days \& sick days * Company-paid holidays \& floating holidays * A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

Sr. Product Operations Manager

From $170,000/yr

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Product Operations is the connective tissue between Product, Engineering, Marketing, and Sales. As Senior Product Operations Manager, you will own the systems, processes, and rituals that enable our product organization to move faster, ship with more predictability, and make better decisions with data. This role reports directly to the SVP of Product Operations and is a high-visibility seat that directly shapes how we build and deliver product at scale. Without strong product operations, fast-growing product organizations accumulate process debt, ship late, and lose alignment. This role exists because the way we operate is a competitive advantage. The person in this seat will have direct influence on how the entire product organization functions and will be visible to product leadership and the executive team from day one. How will you contribute? * Design and continuously improve the operating model for the product org, including planning cadences, intake processes, prioritization frameworks, and launch checklists. * Define and own the product metrics infrastructure: what we track, how we report it, and how those insights drive decisions across Product, GTM, and leadership. * Partner with Product, Engineering, Marketing, and Sales to eliminate friction in cross-functional execution, from roadmap to release to revenue. * Lead and operationalize product launches end-to-end, coordinating dependencies, timelines, and stakeholder readiness across teams. * Identify and close gaps in product lifecycle management, including updates, deprecations, and end-of-life processes. * Build and maintain a single source of truth for product operations documentation, process standards, and best practices. * Surface and manage risks in product development and launch cycles before they become blockers. * Identify and drive adoption of AI tools across the SDLC, from requirements generation and sprint planning to testing, release documentation, and post-launch analysis, measuring impact on velocity and quality over time. What will you bring? * Bachelor's degree in Business, Engineering, Computer Science, or a related field. * 5+ years of experience in Product Operations, Product Management, or a directly adjacent operations role within a SaaS or tech company. * Demonstrated ability to build and scale cross-functional processes that improved execution speed or quality, with specific, measurable outcomes. * Strong analytical skills and hands-on experience with product and business metrics; you can move from raw data to a decision-driving insight independently. * Proven experience managing complex, multi-team product launches. * Hands-on fluency with AI tools in daily work, using AI to accelerate requirements writing, competitive research, sprint documentation, data analysis, and stakeholder communications, with a track record of measurably improving product velocity or team output. * Familiarity with Agile or similar iterative development methodologies. * Clear, direct communicator who can operate at the individual contributor level and in the executive boardroom. * This role has direct exposure to product leadership and the executive team from day one, requiring the presence, preparation, and judgment to operate credibly at that level immediately. Preferred Qualifications * Master's degree in Business, Engineering, or a related field. * Experience building or maturing a Product Operations function from the ground up. * Exposure to tools such as Jira, Confluence, PowerBI, Gainsight, or similar product and analytics platforms. * Experience at a company that has scaled from Series B through IPO or equivalent growth stage. * Experience working within a private equity-owned company, including familiarity with PE reporting cadences, portfolio-level expectations, and operating under return-driven mandates. What do we offer? * Healthcare insurance: We provide medical, dental, and vision insurance, and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses. * Stock options. * Personal time off: A healthy work-life balance is critical to your success at the office. Smarsh offers a “take-what-you-need” time off policy as well as flexible work arrangements. * 401K Match: Smarsh provides a 4% 401K match for which employees are fully vested on day one. * Sabbatical: The Smarsh sabbatical programme provides a time to recharge, study or simply do something you are passionate about away from the workplace. Employees are eligible after six years of service. * Recognition: We’re big on kudos for a job well done. Our employee-recognition programme enables co-workers to nominate their peers who best embody our core values for recognition. $170,000 - $190,000 a year The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process. The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer. Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment. Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions About Our Culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Lead Product Operations Manager

$145,000 - $165,000/yr

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Summary of Position The Lead Product Operations Manager plays a critical role in strengthening how Teladoc Health builds, delivers, and scales products. This role is responsible for designing and evolving the systems, processes, tooling, and operating rhythms that connect product strategy to execution—enabling Product, Engineering, Design, and cross-functional partners to focus on high-quality decisions and meaningful outcomes. As a senior individual contributor within Product Operations, this role acts as an extension of Product leadership: identifying friction, eliminating operational overhead, and building scalable, self-service systems that improve alignment, transparency, and execution across the product lifecycle. You will work across discovery, planning, delivery, and learning loops to ensure teams have the right inputs to make decisions—and that product outputs translate clearly into business and member impact. AI Operations is a key focus area within this role , serving as a force multiplier for Product Operations excellence. You will help teams thoughtfully adopt AI-enabled tools and workflows to improve efficiency, documentation, planning, research synthesis, and decision support—while ensuring solutions are practical, responsible, and embedded into how teams actually work. AI is not the goal itself; it is one of several levers used to modernize Product Operations and increase leverage across the organization. This role requires strong systems thinking, comfort with ambiguity, and the ability to influence without authority. You will lead high-impact operational initiatives, partner closely with Product, Engineering, Design, Data \& AI, and Business leaders, and continuously evolve the Product Operating Model to support scale, speed, and clarity. Essential Duties and Responsibilities Core Product Operations Excellence * Design, evolve, and operationalize the systems, processes, and operating rhythms that connect product strategy to execution across the full product lifecycle—from discovery and planning through delivery, learning, and iteration. * Act as an extension of Product leadership by identifying friction, reducing operational overhead, and creating clarity through scalable, repeatable, and self-service product operations practices. * Build and maintain frameworks, templates, and artifacts that embed product strategy into day-to-day work (e.g., planning, roadmaps, requirements, decision logs, reviews), not just quarterly presentations. * Establish and improve mechanisms that provide Product teams with the right inputs—customer insights, performance data, strategic context—to support high-quality, timely decision-making. * Create visibility into outputs and outcomes by enabling clear roadmap alignment, progress tracking, and impact measurement across teams and stakeholders. * Support and continuously improve Product team rituals and forums (e.g., planning cycles, reviews, leadership updates), ensuring they drive alignment, accountability, and learning without unnecessary bureaucracy. * Partner cross-functionally with Engineering, Design, U ser Research, Data \& AI, Commercial, and Operations teams to ensure shared understanding of priorities, dependencies, and customer needs. * Apply systems thinking to assess how tooling, workflows, data, and people interact—designing solutions that scale while respecting team autonomy and context. * Lead change initiatives with a strong change-management lens, fostering adoption, managing resistance, and ensuring new ways of working are embedded and sustained. Tooling, Data, and Operational Enablement * Own and evolve key elements of the Product Operations tool ecosystem, partnering with tool owners to ensure platforms are well-configured, integrated, adopted, and delivering measurable value. * Continuously assess tool usage, data quality, and operational workflows to identify opportunities for simplification, consolidation, and improved return on investment. * Establish lightweight governance and standards that improve consistency and clarity without slowing teams down. * Enable Product leaders to maintain visibility into strategy, execution, and outcomes through clear data, dashboards, and narratives—without micromanagement. AI Enablement as a Product Operations Capability * Identify and apply AI-enabled tools and workflows that enhance Product Operations effectiveness, such as improving documentation quality, accelerating planning and synthesis, reducing manual effort, and supporting better decision-making. * Partner with Product, Design, User Research, and Program teams to integrate AI capabilities into existing workflows in practical, responsible, and value-driven ways. * Collaborate closely with Data \& AI partners to pilot, evaluate, and scale AI solutions that meaningfully improve Product Operations outcomes. * Help establish best practices, guardrails, and enablement approaches for AI usage within the Product organization, ensuring adoption is thoughtful, compliant, and aligned with team needs. * Leverage AI selectively within Product Operations frameworks, tooling, and training to increase leverage and scalability—while keeping human judgment, strategy, and accountability at the center. Strategic Partnership \& Leadership * Serve as a trusted thought partner to senior Product leaders, helping connect day-to-day execution with broader business strategy and outcomes. * Lead and facilitate working sessions, workshops, and executive discussions that surface risks, clarify priorities, and accelerate decisions. * Communicate complex operational and strategic concepts clearly and compellingly to a wide range of audiences, including senior and executive stakeholders. * Continuously look ahead to anticipate scaling challenges and evolving needs of the Product organization, proactively designing solutions before issues become systemic. Supervisory Responsibilities No Required Qualifications * 8+ years of experience in product operations, product management, or a related field. * Deep understanding of the product development lifecycle specifically in a tech focused company. * Demonstrated ability to apply AI tools in a professional context, preferably in product operations and the product development lifecycle. * Hands-on experience with tool/platform ownership, including governance, adoption, and integration. * Strong background in process design, data analysis, KPI tracking, and reporting. * Proficient in stakeholder management, relationship building, and communication management * Proven ability to lead complex initiatives with cross-functional teams. * Familiarity with tools such as Figma, Jira, Confluence, Miro, Airtable, Productboard (or other roadmapping tools), and AI copilots. Bonus Qualifications * Ability to think critically and strategically to address complex problems and develop effective solutions. * Ability to work independently, set direction, and deliver results with limited guidance. * Exceptional written and verbal communication skills, including the ability to present strategic recommendations to executive stakeholders. * Experience in B2B software company is preferred. * Experience in healthcare is a plus. The base salary range for this position is $145,000 - $165,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026 . Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. #LI-SS2 #LI-Remote We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details. As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified. Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Why join Teladoc Health? * Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission . * Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference. * Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day. * Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways. * Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs. * Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn . As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind. Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link .

Partner Revenue Strategy & Operations Manager

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private

Manager, Clinical Operations

Hi, we're Oscar. We're hiring a Manager to join our Clinical Operations team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: You will oversee the day to day operations of a virtual clinical practice. You wil

Senior CES Operations Manager

$164,000 - $288,000/yr

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration,

Business Operations Manager

$160,000 - $180,000/yr

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries

Manager, Clinical Operations

Hi, we're Oscar. We're hiring a Manager to join our Clinical Operations team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: You will oversee the day to day operations of a virtual clinical practice. You wil

Manager, Formulary & Medical Pharmacy Operations

Hi, we're Oscar. We're hiring a Manager, Formulary & Medical Pharmacy Operations to join our Pharmacy team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: You will oversee and manage clinical pharmacy in

Senior Marketing Operations Manager, B2B Sales

$134,696 - $168,370/yr

Why join us Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale. Wo

Business Operations Manager

$160,000 - $180,000/yr

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries

Senior CES Operations Manager

$164,000 - $288,000/yr

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration,

EPD Operations Manager

$152,000 - $190,000/yr

At Underdog, we make sports more fun. Our thesis is simple: build the best products and we’ll build the biggest company in the space, because there’s so much more to be built for sports fans. We’re just over five years in, and we’re one of the fastest-growing sports companies ever, most recently valued at $1.3B. And it’s still the early days. We’ve built and scaled multiple games and products across fantasy sports, sports betting, and prediction market

Sr. Manager Sales Operations

Cybercrime is rising, reaching record highs in 2024. According to the FBI's IC3 report total losses exceeded $16 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At <a href="https://himalayas.app/com

Partner Revenue Strategy & Operations Manager

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private

Senior Ad Product Operations Manager

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people c

Partner Operations Manager, Payments

$147,980 - $176,230/yr

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people c

Senior Manager, Finance Commercialization, PMO, and Operations

$148,600 - $204,250/yr

GAQ426R307 Databricks is seeking a Senior Manager, Finance Commercialization, PMO, and Operations. You will be responsible for driving organization, transformation, innovation and operational efficiency at scale, as well as managing key programs across global Finance teams within the Controllership organization and with our cross-functional stakeholders. You will interface with leadership to ensure transparency and visibility into our programs and projects. <

Operations Manager

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries

Senior Manager, People Operations

Hi, we're Oscar. We're hiring a Senior Manager to join our People Operations team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: The Senior Manager, People Operations role is responsible for supporting depa

Manager, Clinical Operations

From $201/yr

Hi, we're Oscar. We're hiring a Manager to join our Clinical Operations team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: You will oversee the day to day operations of a virtual clinical practice. You wil

Partner Operations Manager, Payments

$147,980 - $176,230/yr

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people c

Operations and Project Manager

Manager, Formulary & Medical Pharmacy Operations

From $201/yr

Hi, we're Oscar. We're hiring a Manager, Formulary & Medical Pharmacy Operations to join our Pharmacy team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: You will oversee and manage clinical pharmacy in

Senior Manager, People Operations

Hi, we're Oscar. We're hiring a Senior Manager to join our People Operations team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: The Senior Manager, People Operations role is responsible for supporting depa

Manager, Formulary & Medical Pharmacy Operations

Hi, we're Oscar. We're hiring a Manager, Formulary & Medical Pharmacy Operations to join our Pharmacy team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: You will oversee and manage clinical pharmacy in

Treasury Operations Manager

$160,000 - $200,000/yr

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.<span style="fo

Partner Revenue Strategy & Operations Manager

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private

Operations Manager

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries

EPD Operations Manager

At Underdog, we make sports more fun. Our thesis is simple: build the best products and we’ll build the biggest company in the space, because there’s so much more to be built for sports fans. We’re just over five years in, and we’re one of the fastest-growing sports companies ever, most recently valued at $1.3B. And it’s still the early days. We’ve built and scaled multiple games and products across fantasy sports, sports betting, and prediction market

Manager, Field Operations, Southeast

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.<span style="fo

Manager, Field Operations, Northeast

From $12/yr

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.<span style="fo

Manager, Clinical Operations

From $201/yr

Hi, we're Oscar. We're hiring a Manager to join our Clinical Operations team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: You will oversee the day to day operations of a virtual clinical practice. You wil

Manager of Post Audit Operations

The Post Audit Operations Manager will take charge of managing the day-to-day operations ensuring client savings and internal revenue goals are achieved. The Manager Post Audit Operations is responsible for planning, coordinating, and directing the activities of the post audit team, ensuring staff is well trained, knowledgeable, responsive, and adherent to client SLAs. The Manager has day-to-day oversight of finding letters, finding files, reprice files, invoicing, issues, and aging account r

Senior Manager, Recruiting Operations

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people c

Sr. Manager Sales Operations

From $202/yr

Cybercrime is rising, reaching record highs in 2024. According to the FBI's IC3 report total losses exceeded $16 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At <a href="https://himalayas.app/com

Senior Manager, Finance Commercialization, PMO, and Operations

GAQ426R307 Databricks is seeking a Senior Manager, Finance Commercialization, PMO, and Operations. You will be responsible for driving organization, transformation, innovation and operational efficiency at scale, as well as managing key programs across global Finance teams within the Controllership organization and with our cross-functional stakeholders. You will interface with leadership to ensure transparency and visibility into our programs and projects. <

Senior Manager, People Operations

Hi, we're Oscar. We're hiring a Senior Manager to join our People Operations team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: The Senior Manager, People Operations role is responsible for supporting depa

Partner Operations Manager, Payments

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people c

Senior Marketing Operations Manager, B2B Sales

From $400/yr

Why join us Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale. Wo

Senior Marketing Operations Manager, Product-Led Growth

From $400/yr

Why join us Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale. Wo

Senior Ad Product Operations Manager

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people c

Business Operations Manager

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries

Senior CES Operations Manager

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration,

Manager, Formulary & Medical Pharmacy Operations

From $201/yr

Hi, we're Oscar. We're hiring a Manager, Formulary & Medical Pharmacy Operations to join our Pharmacy team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: You will oversee and manage clinical pharmacy in

Program Manager, AI Operations

From $426/yr

SLSQ426R949 We are reimagining GTM at Databricks and are seeking an AI Operations Program Manager to own the full lifecycle of AI agent deployments. You'll own the process from ideation through design, QA, field enablement, and daily operations. You'll bridge senior sales leadership and technical teams, ensuring AI agents deliver measurable business impact. The ideal candidate possesses strong program management skills, deep technical

Manager, Content Operations

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their