Operations Manager Jobs in Melbourne

Operations Engineering Manager

From $25/yr

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The primary objective of the Operations Engineering Manager is to lead and oversee a team of highly specialised engineers in the delivery and support of communication solutions to Victorian Government and its agencies. The Operations Engineering Manager is responsible for setting goals, managing resources, and ensuring the quality and performance of engineering solutions align with company objectives. Additionally, the Operations Engineering Manager will help team members to grow professionally by providing mentorship, training, and opportunities for skill enhancement. Works closely with customer/s and cross functional teams such as Operations Manager, Service Delivery Manager, Network Operation Centre (NOC), senior management, support services, product management, programme management, systems integration team, 3rd party sub-contractors, vendors and as well as the finance, and commercial teams. Job Description Develops, designs, evaluates, and/or modifies systems consistent with customer and regulatory requirements. Develops system architecture, and ensures the integrity of the architecture/design. Systems Engineers handle the software configuration to make sure everything works given the various customer configurations. Provide technical leadership across a broad range of technologies including; APCO P25 radio systems, Voice Logging systems, Networking and Infrastructure as well as Windows and Linux based operating systems administration. * Act as a technical escalation point for Network Operations Centre (NOC) staff, Field and Operations Engineers requiring technical assistance. * Oversee the operational health, security and maintenance of mission critical public safety systems that fall under the scope of the Operations Engineering team. * Manage the day-to-day operational priorities and activities of the operations engineering team. * Oversee asset lifecycle process including the tracking, planning, acquisition, implementation, testing, and eventual decommissioning of assets. * Identify and resolve systemic issues impacting operations or customers using the ITIL framework, while actively promoting compliance with ITIL service management processes. * Maintain and enhance the accuracy and completeness of technical, procedural, and as-built documentation. * Maintain a skills matrix to facilitate skill development and career progression for the team, while actively mentoring and coaching Operations Engineers in both technical and career aspects. * Foster a culture of continual improvement by promoting best practices, identifying areas for enhancement, offering training and professional development opportunities for team members, and overseeing changes to ensure alignment with these best practices. * Collaborate with cross-functional teams to ensure alignment, effective service delivery, and the achievement of contractual compliance and customer satisfaction by driving high-quality operations engineering services. This collaboration also includes producing regular reports on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). * Participate in service review meetings as the technical representative to provide technical insights and recommendations on the performance and quality of services provided. * Participate in an on-call rotation schedule as a Major Incident Manager (MIM). * Other duties as required, relevant to the Operations Engineering and support of the mission critical communication solutions to Motorola's Government and Enterprise clients in Victoria. * Stay updated on emerging technologies in LMR, RF communications, and public safety systems to define future roadmaps for the ASTRO P25 platform. * Provide regular updates on engineering performance to senior leadership. * Work closely with Cyber Security team to ensure best security practices are followed. Basic Requirements GENERAL EDUCATION: Essential: * Tertiary qualifications in engineering (Telecommunications, Electrical / Electronic) or equivalent field. Desirable: * ITIL Foundations V4 certification. * Eligibility for or Member of the Institution of Engineers Australia. PROFESSIONAL EXPERIENCE Essential * Extensive experience in leading engineering teams and delivering results within deadlines. * Substantial technical expertise and experience in LMR systems, with a strong emphasis on ASTRO P25 technology and public safety communication requirements. Desirable: * Familiarity with tools, systems, and methodologies relevant to communication industry. * Experience in mentoring and developing team members. Personal Attributes * Excellent problem-solving skills and ability to lead technical teams. * Customer focused and committed to customer with outstanding customer relationship skills. * Excellent communication skills (verbal, written, and presentation) and strong collaboration abilities to effectively interact with cross-functional teams and customers. * Decisive decision making. * A positive attitude with a can-do mentality to be creative, resourceful and deliver results. * Innovative self-starter with the initiative and drive to think outside the box and challenge the status quo. * Excellent time management skills. * Ability to develop and execute long-term strategies focused on achieving engineering goals and efficiencies. * Proficiency in engineering tools, software, and systems Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan No EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

Operations Manager - Support

About Opteon Opteon is reimagining the future of property solutions. As a leading valuation insights firm across Australia, New Zealand and the US, we deliver trusted insights by combining human expertise with industry-leading technology. But we’re more than that. At Opteon, value means investing in our people, too. We do this through flexible work, mentoring and leadership pathways, all backed by a supportive, safety-first culture. Now in a new chapter of growth, we’re expanding globally, diversifying our offering and staying grounded in what matters most: delivering value that makes a difference. Your New Opportunity We have an exciting opportunity for an experienced and motivated Operations Manager – Support , to oversee our offshore outsourced support operations and play a key role in delivering exceptional service to our customers and property valuation teams. Our offshore support operations are at the heart of Opteon’s day-to-day business, managing new quotation and valuation job requests, responding to customer enquiries and providing essential administrative and operational support to our valuers. As Operations Manager, you will be responsible for overseeing the performance and service delivery of our outsourced service provider, ensuring operations are efficient, consistent and customer-focused. This is a great opportunity for a commercially minded and hands-on operations leader who enjoys building strong partnerships, driving accountability, improving processes and using data and technology to deliver better business outcomes. Key responsibilities include: * Operational leadership: Oversee the day-to-day performance of our offshore outsourced support operations, ensuring efficient management of incoming quote requests, valuation instructions, customer enquiries and valuer support activities. * Outsourced partner management: Build and maintain a strong, collaborative relationship with our offshore service provider, driving accountability for service delivery, operational performance and agreed business outcomes. * Service delivery: Establish, monitor and manage service standards, productivity measures and quality outcomes to ensure consistently high levels of service for customers and valuers. * Performance management: Use operational data, reporting and insights to monitor performance against agreed service levels, identify opportunities for improvement and drive improvements in service quality, productivity and cost efficiency. * Continuous improvement: Partner with our outsourced provider to identify opportunities to simplify workflows, improve processes, reduce manual effort and enhance operational efficiency through technology and automation. * Resource and capacity planning: Work closely with the outsourced provider to ensure appropriate resourcing, workforce planning and workload management to maintain service levels and respond effectively to changing business volumes and priorities. * Operational governance: Establish effective governance, reporting and escalation processes to ensure operational risks, service issues and performance concerns are proactively identified and addressed. * Stakeholder engagement: Build strong working relationships with valuation operations, client-facing teams and other internal stakeholders to ensure outsourced support services remain aligned with business needs and customer expectations. * Offshore engagement: Undertake quarterly travel to Manila, Philippines, to engage directly with our outsourced service provider, review operational performance, strengthen working relationships and progress key improvement initiatives. What Sets You Apart From The Rest We are looking for a proactive and commercially minded operations leader who brings a strong customer focus, excellent relationship management skills and a continuous improvement mindset. You will be comfortable overseeing high-volume, transaction-based operations through an outsourced delivery model, balancing the competing priorities of service quality, productivity and cost efficiency. Ideally, you will bring: * Demonstrated experience managing outsourced operations, offshore service providers, shared services or high-volume back-office support functions. * Strong vendor and relationship management skills, with the ability to influence outcomes, build effective partnerships and drive accountability. * Experience managing service level agreements, operational performance measures and quality standards. * A track record of identifying and implementing process improvements that deliver measurable business benefits. * Strong analytical skills and confidence using operational data and reporting to inform decisions and improve performance. * Sound commercial acumen, with an understanding of operational costs, resource utilisation and productivity drivers. * Excellent communication and stakeholder management skills, with the ability to build effective relationships across different functions, cultures and geographic locations. * A practical, solutions-focused approach and the ability to adapt to changing business priorities. * Experience working with workflow management systems, digital tools or automation initiatives would be highly regarded. * Availability and willingness to travel internationally to Manila, Philippines, approximately once per quarter. * Experience in property, financial services, professional services or a similar operational environment would be advantageous, but is not essential. Why Join Opteon? At Opteon, you’ll be part of a business that values innovation, collaboration and continuous improvement. You’ll have the opportunity to make a meaningful contribution to how our operations are delivered, build strong international partnerships and help shape the future of our outsourced support services. We offer a supportive team culture, flexible working opportunities, professional development and access to a range of employee benefits. Inclusion at Opteon Opteon is committed to fostering a culture of inclusion, connection and belonging, where people feel valued, respected and supported to bring their authentic selves to work. We welcome applications from people of all ages, people living with disability, members of the LGBTIQA+ community and individuals from culturally diverse backgrounds, including First Nations peoples. How To Apply If you’re an experienced operations leader who enjoys building strong partnerships, improving processes and delivering great customer outcomes, we’d love to hear from you. Please click the Apply button and submit your resume.

Research Growth & Operations Manager

From $212/yr

Company Description Delivering Smarter, Faster, Accountable Media We exist to grow our clients businesses through Smarter, Faster, Accountable media services. Smarter: We use our clients’ data to drive growth. Faster: We have media, data and creative production under one roof to deliver an agile advantage. Accountable: We demand that we are accountable to our clients’ business growth. Born as a specialist performance media agency, we apply a performance mindset to a full range of integrated marketing solutions, from media to creative, data and technology. Our mission is to grow our clients’ revenue through regression-based media planning complemented with human insight to help determine the optimal balance between brand and performance media Overview The role Atomic 212° is looking for a Research Growth \& Operations Manager to play a pivotal role in the continued growth of our research and insights offering. Sitting at the intersection of commercial growth, project delivery and operational excellence, you’ll help turn opportunities into action, bring structure to a fast-moving environment and build smarter ways of working. What You’ll Be Doing You’ll work closely with the Strategy \& Research Director and the broader team to: * Manage the pipeline of new research opportunities and incoming briefs * Support proposals, scopes of work, timelines and cost estimates * Spot opportunities to grow our offering across the broader Publicis network and existing Atomic 212° client relationships * Coordinate multiple research projects across a diverse client portfolio * Keep projects, workflows, resourcing and timelines running smoothly * Build strong relationships with external research suppliers and partners * Identify risks and bottlenecks before they become problems * Improve processes, templates and tools to make the team more efficient * Contribute to credentials, case studies, thought leadership and new business opportunities * Help create scalable ways of working that support continued growth. What You’ll Bring We’re looking for someone who loves making things happen. You’ll ideally have around 3+ years’ experience across operations, project management, account management, consulting, agency or a similarly commercial environment, with a strong track record of juggling projects, stakeholders and competing priorities. You’ll Also Bring * Sharp organisational and project management skills * Strong commercial thinking and an eye for growth opportunities * Experience with proposals, scopes, budgets or commercial documentation * A knack for improving processes and ways of working * Excellent stakeholder management and communication skills * Strong attention to detail * A proactive, solutions-focused mindset * Confidence working independently and across multidisciplinary teams * Strong Excel and PowerPoint skills. Experience within media, marketing, consulting, insights or research is a bonus, but not essential. Additional Information What we can offer: Publicis Groupe benefits: Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world's most progressive and dynamic modern communications businesses. You can learn more about us at www.publicisgroupeanz.com. Enjoy all the perks that come with our network offering: * A comprehensive Wholeself program supporting physical, mindful, and financial wellbeing. * A creative, lively, and rewarding office environment where people love working with each other, supported by our Publicis Liberté flexibility approach — "working your way with us." * Access to our Global AI Platform Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network. * Extensive Learning \& Development opportunities including more than 15,000 learning programs via our online learning platform, Marcel Classes. * A culture of open feedback and support to reach your goals through our Career Conversations program. * A committed Diversity, Equality, and Inclusion strategy driven through our Viva Women, Égalité, enABLE, EmbRACE, and Écologique committees. * Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave after 2 years of service. * Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year. * Parental leave policy with up to 18 weeks based on tenure, paid primary carer leave, secondary carer swap, and Cub Care leave. * Access to counsellors, psychologists, and professionals through Sonder, an all-in-one digital wellbeing technology platform designed to support psychological, medical \& safety needs. * A workplace that stands together to provide a more open, supportive, and recovery-forward culture for all employees with life-threatening illnesses. Read more about our Working With Cancer Pledge: https://workingwithcancerpledge.com/ * Proud partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation, and the Australian Disability Network. If you don't tick every box in this ad, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity rather than ticking boxes — so if this role resonates with you, please apply. Diversity. Inclusion. Equity. More than just words; these are part of our DNA. At Publicis Groupe, we are committed to the inclusion and recognition of all people regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status, and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture and solutions. Uniqueness is powerful; without it, we wouldn't be where we are today. So be you — we like it that way. We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via recruitment@publicisgroupe.com; your personal information will be kept confidential.

IT Operations Manager

$10 - $15/yr

Currently on the market for an IT Operations Manager to join one of our largest clients within the retail space. About the Role The Operations Manager is accountable for the performance, capability and continual improvement of Service Desk and Field Services globally. The role ensures the organisation has scalable, consistent and responsive support capability across retail, distribution centre and corporate environments in all supported regions. The role is accountable for service performance through set KPls and customer outcomes delivered through internal teams and/or third-party providers (on and/or offshore}, including workforce and capacity planning, support coverage, escalation effectiveness, vendor and commercial performance, financial management and forecasting, knowledge capture, capability uplift, and the successful delivery of projects and improvement initiatives within the function. Work may be delivered by team members, project teams or partners; accountability for the performance and KPI outcomes of the Service Desk and Field Services function remains with the Manager. The role operates in a complex, fast-moving environment and is expected to make sound operational decisions with incomplete information, identify and escalate service risks early, and work across Service Management, Workplace Services, Infrastructure, Applications, other Support and Delivery functions and service owners to ensure issues are progressed through the appropriate support pathways. Key responsibilities: * Accountable for the end-to-end performance of global Service Desk and Field Services across supported regions and locations, including agreed service levels, quality, responsiveness and customer experience * Develop and execute medium term support plans, capacity and workforce models, and coverage arrangements aligned to business growth, trading cycles and the needs of a 24x7 operating environment. * Ensure Service Desk intake, triage, remote resolution, request fulfilment and Field Services activities are delivered consistently across retail, distribution centre and corporate environments * Ensure global Field Services/ hands and feet capability has appropriate geographic coverage, skills, dispatch arrangements and escalation pathways to support the organisation's operational requirements. * Drive standardisation, shift left, self service, automation and knowledge reuse to improve first contact outcomes, reduce avoidable hand offs and improve service efficiency. Use support data, customer feedback and recurring patterns to identify service improvement opportunities and ensure problems or systemic issues are referred to the appropriate Service Management or service owner process. About You: * Bachelor's degree in Information Technology, Business, Service Management or a related discipline, or equivalent relevant industry experience * Minimum 10 to 15 years' relevant experience in IT support or service delivery within complex, multi-site environments, including demonstrated people leadership responsibility * Proven experience leading Service Desk operations and/or Field Services/ hands and feet support capability across geographically dispersed locations. * Strong knowledge of Service Desk and Field Services operating models, including remote support, dispatch, onsite hands and feet support, escalation and multi site coverage * Strong working knowledge of IT service management practices including Incident, Request, Major Incident participation, Knowledge, Problem escalation and Change awareness * Demonstrated ability to define and manage service levels, operational KPls, queues, backlogs, workforce capacity and service quality * Strong commercial, vendor and contract management skills, including service level management, performance governance, cost control, corrective action and vendor escalation.

People Operations Manager

From $23/yr

About Us Glitch Productions is an independent animation studio based in Australia making original, long form animated shows distributed on YouTube. Our channel has over 23 million subscribers, tens of millions of views per episode and is still growing strong. Our studio is filled with incredibly talented and passionate artists that are determined to change the way animation is produced and treated in the industry. Our biggest IP; The Amazing Digital Circus, has amassed over 350 million views on the pilot alone and we have a lot more still to come. We are growing quickly, with team members across Australia, the US, Canada and beyond. Role Information Glitch Productions is looking for a People Operations Manager to build the systems, data, and automation that let our People team scale with the company. This role suits someone who is highly detail oriented, comfortable owning HR technology end to end, and energised by turning manual processes into clean, reliable workflows. Your first big priority will be leading our implementation of Deel as our global HRIS: configuring it, migrating our employee data, connecting it with payroll, Ashby and Airtable, and getting every employee and manager confidently using it. You will report to the Global Head of People and Culture and act as the operational backbone of the People function, from HRIS ownership to employee lifecycle processes to workforce data and reporting. You will work closely with our People Partners. They focus on managers, employee relations and team needs; you make sure the systems, processes and data behind them work. What success looks like in your first 6 months * Deel is live and adopted as our single source of truth for employee data, with clean, accurate records * Onboarding and offboarding run as consistent, largely automated workflows in every country we employ in * Team members move smoothly onto our own employing entities as we establish them in new countries * Leadership relies on regular, accurate people reporting (headcount, turnover, hiring progress) to make decisions * Our core People processes are documented so they do not rely on any one person Your Duties Will Include Employee Lifecycle and Experience * Own the end to end employee lifecycle processes (onboarding, transfers, promotions, off-boarding) so every employee has a consistent experience wherever they are based * Act as a first point of contact for employee queries related to systems, policies, and processes, and know when to bring in the relevant People Partner * Continuously improve the employee experience by identifying friction points and fixing them Data \& Systems * Own the implementation, configuration, and ongoing administration of Deel as our HRIS, including its LMS and headcount planning modules * Build and maintain automated workflows across HR systems and Airtable to reduce manual admin and improve data accuracy, and find recurring manual tasks to automate * Maintain workforce data integrity and produce reporting and analytics that inform decisions across the business * Partner with Finance and IT on system integrations (EOR, benefits, and Ashby our ATS) * Manage HR system access, permissions and data privacy controls so sensitive employee information is handled appropriately Global HR Operations * Oversee operational HR delivery across every country we employ in * Manage mobility, immigration and international employee moves * Manage our employer of record (EOR) relationships and support transitions onto our own entities as they are established * Keep employment documentation, policies and compliance requirements current in each country, partnering with our legal and payroll providers * Contribute to regional and global People projects * Keep performance cycles, engagement surveys, compensation reviews and levelling calibrations on schedule * Document our processes so they don't rely on any one person Culture \& Development * Support performance management cycles, including scheduling, documentation, and data tracking * Help coordinate learning and development initiatives, including manager training and track completion and impact * Contribute to a healthy, transparent company culture through clear, well-organised processes and communication Requirements * Proven experience leading an Deel HRIS, LMS and Workforce planning implementation end to end in a growing organisation of roughly 200 to 1,000 people * Experience running HR operations across multiple countries, ideally including Australia, the US and Canada * Strong working knowledge of Airtable, including building bases, automations, and dashboards for HR use cases * A high level of attention to detail and comfort working with sensitive, accurate data * A data-driven approach, using people insights and metrics to inform decisions and measure impact * Strong organisational and project management skills, able to manage multiple workflows at once * Clear written communication and good judgement on when to escalate Who This Role Is For * Someone who likes making things run smoothly and predictably * Someone who can spot manual work and wants to automate it * Someone who is comfortable building process where there isn't one yet * Someone who wants to own the employee lifecycle end to end Bonus Skills * Experience working with employer of record (EOR) providers and visa or immigration processes * Experience in the media, entertainment, or creative industries * Familiarity with people analytics tools or reporting dashboards * An understanding or experience with the arts, animation, gaming, and/or ‘internet nerd’ culture. What We Offer * Competitive salary and package commensurate with experience * A flexible environment with opportunities for hybrid work. * A fun office environment where individual input is valued. * Regular work functions and free entry to conventions and events. * Close to public transport in the heart of Parramatta and Melbourne CBD. * Regular company breakfasts/lunches. * A diverse team that values independent input and career development. * Access to an Employee Assistance Program (EAP), confidential mental health and well being support, for you and your family Our values Glitch Productions Has An Art-first Mindset. Regardless Of Which Team We’re In, Every Single Team Member’s Core Mission Is To Create The Best Art Possible, And Delight Our Audience That Has Given Us So Much. We Achieve This Mission Through Our Values Passion: First and foremost, every team member has a passion for the work we do and why we do it. It’s what allows us to contribute our creative energy, pitch new concepts, and give everything we make a personal touch that resonates with our fans. Innovation: From cobbling together sets in a living room, to inventing new pipelines using breakthrough technology, we have always had a focus on innovation and new ideas. We always try to push the boundaries of our industry and keep things fresh and exciting for both the team and our audience. Teamwork: Animation takes a big team of incredibly talented people and everyone is always ready to pitch in and lend a hand. We believe that our diversity and range of skills are what allows us to create works none of us could do on our own. Integrity: Our integrity is the heart of our core mission. It’s what allows us to do right for our projects and for each other. At Glitch Productions, we’re passionate about fostering a diverse and inclusive workplace that reflects our values as a creative studio. We hire based on skills, passion and potential, and celebrate the diverse perspectives that make our team stronger. We welcome people of all races, genders, sexual orientations, gender identities, ages, educational backgrounds, abilities, and experiences. Simply put, if you’re a good person and share our passion for animation, we want to hear from you!