Operations Analyst - Middle Market Business
From $78,050/yr
Position Summary We are seeking an Operations Analyst to support Middle Market Business operations by improving workflows, system performance, and cross-functional execution. This role critical to drive consistency, scalability, and adoption across teams and offices and will report to the Director of Operations – MMB. What will your job entail? Hybrid role out of Nashville, TN (3 days in office) Key Responsibilities * Cross-Functional Coordination \& Liaison + Act as the primary liaison for KMG to ensure alignment on priorities, issues, and deliverables + Facilitate communication and track dependencies + Ensure timely escalation and resolution of cross-functional blockers * Requirements \& Workflow Analysis + Gather and translate business needs into clear requirements and user stories + Map end-to-end workflows and identify gaps, inefficiencies, and automation opportunities + Partner with stakeholders to design scalable, consistent processes * System Optimization \& Issue Resolution + Analyze system behavior, workflows, and data flow across platforms + Identify root causes of recurring issues and drive sustainable solutions + Improve consistency across submission → quote → bind workflows * Testing \& Release Support + Lead UAT planning, test case development, and execution + Validate system changes against business requirements before release + Track and manage defects through resolution in partnership with vendors/VRU tech team * Operational Issue Management + Track, prioritize, and help resolve operational issues across teams + Provide visibility into risks, blockers, and recurring challenges + Ensure follow-through on critical items impacting business performance * Documentation \& Enablement + Develop and maintain SOPs, workflow documentation, and quick reference guides + Support consistent execution of processes across teams and offices + Partner with stakeholders to reinforce adoption of best practices * Reporting \& Performance Insights + Track key metrics related to operations, system performance, and adoption + Provide insights to leadership on trends, bottlenecks, and improvement opportunities + Support development of consistent KPI definitions and reporting Required Experience * Bachelor's degree * 3–5+ years of experience in operations, business analysis, or systems-focused roles * 3+ years of experience in insurance, ideally within underwriting operations * Strong ability to translate business needs into process and system requirements * Experience with UAT, defect tracking, and workflow/process documentation * Excellent communication skills with ability to coordinate across teams and stakeholders * Strong analytical, organizational, and problem-solving skills * Familiarity with Agile environments (user stories, backlog management) * Advanced Excel or reporting/analysis experience Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment. How We Support Our Teammates Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more. The target salary range for this position is $78,050.00 - $95,000.00 annually. The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.