Lead Consultant – IPT/Voice Support
From $140,000/yr
Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Lead Consultant – IPT/Voice Support Responsibilities Reporting to the IS Operations Manager, Global Network Services the IP Telecommunications Engineer position is responsible for the delivery of network services in a global enterprise environment. The successful candidate must have a detailed knowledge of networking technology with a specialty in Voice over IP technology from Cisco. They must be team oriented and have strong leadership ability. The successful candidate will have a strong focus on attention to detail and will have the authority of character to make sure everything is done correctly and with integrity. Responsible for all operational aspects of the telecommunications network including meeting standards, technical integration, and addressing incidents on a daily basis Assist in deployment of new voice projects and services in the Enterprise Work cooperatively with other engineering resources to maintain and revise technical documentation Responsible for troubleshooting issues and issue management for all VoIP and traditional TDM services in the Asia/Pacific region Make recommendations to the senior engineering resources to identify problem areas in a proactive way and assist in developing solutions to meet the challenges in the converged network environment Technical expert in following technologies Cisco call manager and Unity connection Call Manager express and Unity Express TDM UCCE/UCCX IPT (Cisco) VOIP (Cisco) Cisco Video Unified Communications (Cisco / Microsoft) Voice gateways / routers Qualifications we seek in you! Minimum Qualifications Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field. Strong technical knowledge in Cisco voice technologies/IPT Preferred Qualifications/ Skills Strong communicator – English in spoken and written form Certifications such as Cisco CCNP voice or similar Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build * Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. JobLead Consultant Primary LocationIndia-Mumbai ScheduleFull-time Education LevelBachelor's / Graduation / Equivalent Job PostingFeb 2, 2026, 3:37:58 PM Unposting DateOngoing Master Skills ListConsulting Job CategoryFull Time