Jobs in Us Ca Santa Clara

Customer Success & Technical Training Manager

Customer Success \& Technical Training Manager - HSIO CN Summary of Business: Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world's largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive. ROLE SUMMARY AND PURPOSE TheCustomer Success \& Technical Training Manager is responsible for ensuring HSIO CN customers achieve maximum value from our products and services through a seamless customer journey and robust technical enablement. This role combinesstrategic leadership of customer success initiativeswithtechnical training and knowledge transfer, ensuring customers are informed, confident, and equipped to leverage our high-speed interconnect solutions. The Manager will work closely withSales, Engineering, NPI, Operations, and Quality teamsto deliver customer-focused solutions, improve adoption, and translate complex technical concepts into actionable guidance for customers. ATTRIBUTES Customer Centricity: Always advocates for the customer, ensuring solutions and training deliver real value. Quality Mindset: Proactively identifies potential fail points in products, processes, and support; drives continuous improvement. Problem-Solving Orientation: Analyzes complex issues and implements practical, sustainable solutions. Analytical Thinking: Uses data and metrics to guide decisions and measure impact. Collaboration \& Influence: Builds trust and works effectively across functions and global teams. Adaptability \& Agility: Navigates a fast-paced, matrixed organization and adapts to evolving customer and business needs. Leadership \& Coaching: Inspires, mentors, and develops team members for high performance and growth. Curious - Possesses an inquisitive mind. Seeks new information and experiences and explores novel possibilities. KEY RESPONSIBILITIES The Customer Success and Technical Training Manager's key responsibilities include, but are not limited to: ACTIVITY DESCRIPTION CUSTOMER SUCCESS LEADERSHIP Define and implement a customer success strategy aligned with HSIO CN business goals. Drive initiatives to improve customer satisfaction, retention, and long-term partnerships. Serve as the voice of the customer, ensuring feedback drives product and process improvements. Establish KPIs to measure customer success performance (NPS, CSAT, adoption rates, support response times). TECHNICAL TRAINING \& ENABLEMENT Lead the development and delivery of technical training programs for customers, including workshops, webinars, and product documentation. Ensure customers fully understand product specifications, installation, operation, and troubleshooting. Collaborate with Engineering and NPI teams to translate technical product knowledge into accessible training materials. Build scalable onboarding programs to support multiple global customers. CROSS-FUNCTIONAL COLLABORATION Partner with Sales, Product Marketing, Operations, and Quality teams to align customer experience initiatives with business objectives. Work with NPI teams to ensure smooth product adoption and knowledge transfer during new product launches. Identify gaps in internal and customer knowledge and implement solutions to address them. TEAM MANAGEMENT \& DEVELOPMENT Recruit, mentor, and develop a high-performing team of Customer Success Managers and Technical Trainers. Establish clear objectives, success metrics, and professional development plans for the team. Promote a culture of continuous learning and customer-first thinking across the organization. PROCESS \& TECHNOLOGY OPTIMIZATION Implement and optimize customer success and training processes, leveraging CRM, MES, ERP, and BI tools. Develop digital resources, e-learning modules, and knowledge management systems for scalable training. Monitor metrics and continuously improve workflows to enhance efficiency and customer satisfaction. KEY COMPETENCIES Strategic thinking and customer-centric mindset Technical acumen with the ability to simplify complex concepts Leadership and team-building capabilities Operational and project management expertise Analytical skills to measure and improve customer outcomes QUALIFICATIONS \& EXPERIENCE Bachelor's degree in Engineering, Business, or related field; MBA or Master's preferred. 10+ years of experience in customer success, technical training, or customer-facing roles in electronics, connectors, or high-tech manufacturing. Proven experience in managing cross-functional teams and global customer programs. Strong understanding of product lifecycle, NPI, and manufacturing operations. Experience with CRM, MES, ERP, and BI tools; comfortable leveraging technology to drive customer engagement. Exceptional communication, coaching, and stakeholder management skills. * Must be able to travel internationally up to 50%

Customer Quality Manager

$100,000 - $189,260/yr

Position: Customer Quality Manager- HSIO CN Location: Santa Clara, CA Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. We are currently seeking a Customer Quality Manager to join our team. The position will be located in Santa Clara, California and will require a high level of direct customer interaction. RESPONSIBILITIES: Manage product and process quality, with a primary focus on new product introduction as well as legacy volume production, to meet customer satisfaction and business unit metrics. Responsible for managing all quality related aspects of customer relationships, including corrective action processes. + This person will be the primary contact for customers regarding quality concerns and the required improvement plans that Amphenol needs to drive to address those concerns. + Lead efforts to address and resolve customer quality issues in collaboration with internal teams. + Drive customer quality related communication and presentations. Monitor and analyze quality related data with site level quality engineers or quality managers and make recommendations for improvement activities at all manufacturing locations, driving measurable results aligned to business level goals. Manage customer quality requirements through documentation review, process capability/control review with manufacturing locations, and participating in development engineering phase gate management review activities. Responsible for business unit level customer quality metrics and improvement initiatives; involves monthly reporting and review with the BU leadership team. Develop and implement quality training initiatives for customers and their respective programs. Perform initial and ongoing assessment of quality events at OEM / CM facilities as required Travel up to 50% QUALIFICATIONS: BS in Engineering, or an equivalent mix of education and experience. 5+ years of experience in manufacturing operations. Quality management experience with strong supervisory and leadership skills. Working knowledge and proven leadership in continuous improvement activities and formal quality management programs (DMAIC and 8D). Six Sigma Green Belt or Black Belt (preferred). Understanding of product documentation and technical drawings with emphasis on GD\&T. Knowledgeable in semiconductor and interconnect industry manufacturing processes and standards Good communication and customer interface skills. The base salary range for this position is $100,000 – $189,260. In determining rate of pay, Amphenol considers a variety of nondiscriminatory factors, including but not limited to geographic location, relevant industry experience, qualifications, skills, and education. It would be rare for an individual to be hired at or near the top of the range for a given role. Base salary is one facet of Amphenol’s total rewards package which includes participation in our comprehensive benefits program with medical, dental, and vision benefits effective day 1, vacation, sick leave, personal days, paid holidays, life insurance, short/long term disability, and matching 401K. Amphenol Corporation is proud of our reputation as an excellent employer. Our main focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business. Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin For additional company information please visit our website at https://www.amphenol-cs.com/

Senior Field Applications Engineer

From $148,870/yr

Position: Senior Field Applications Engineer Location: Santa Clara, CA Amphenol High Speed and Commercial Products Groups are the market leaders for high speed, high bandwidth electrical connectors for the Telecom/Datacom and Diverse markets (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. Our global headquarters are located in Nashua, NH and we have design, sales, and manufacturing locations globally. We are currently seeking a Senior Field Applications Engineer to join our West Coast Sales Team in Santa Clara, CA. RESPONSIBILITIES: Our customer's ultimate success depends on our ability to solve cutting edge problems in relation to interconnect solutions. We value our relationships with these companies, and we depend on our Sales and Field Applications Engineering Teams to foster this ongoing partnership. As a Senior Field Applications Engineer you will interface with our customers, and internal product development, product marketing, and sales teams. Engineering resource on the sales team to lead technical aspects of the sales cycle Provide technical marketing support for the development and implementation of Amphenol products Prepare materials and participate in product presentations Provide customer service to solve complex interconnect problems and technical inquiries Help devise strategies to differentiate our products and solutions from our competitors Meet and exceed strategic objectives Some travel will be required. Amphenol is a results driven company that allows its employees a large degree of freedom to achieve pre-defined goals. It is a flexible working environment yet we expect hard work, commitment and results in return. The role of FAE gives an excellent insight into the Sales, Marketing and Product Development functions of the organization. QUALIFICATIONS: Bachelors in Mechanical, Electrical, or Computer Engineering Minimum of 10years displayed experience providing product marketing and sales technical support to produce design wins Experience with modeling tools and Microsoft Office Products SKILLS: Ability to effectively communicate across the engineering and managerial functions of a business Strong organization and presentation skills High level customer service and ability to build relationships with customers Modeling tools (Pro E or Solidworks) * Microsoft Office Products The base salary range for this position is $148,870 $214,500USD annually. In determining rate of pay, Amphenol considers a variety of nondiscriminatory factors, including but not limited to geographic location, relevant industry experience, qualifications, skills, and education. It would be rare for an individual to be hired at or near the top of the range for a given role. Base salary is one facet of Amphenol's total rewards package which includes participation in our comprehensive benefits program with medical, dental, and vision benefits effective day 1, vacation, sick leave, personal days, paid holidays, life insurance, short/long term disability, and matching 401K. Our Field Applications Engineers are also eligible to participate in an annual incentive bonus program and provided with a company vehicle. Amphenol Corporation is proud of our reputation as an excellent employer. Our main focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business. Amphenol is an "Equal Opportunity Employer" - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin For additional company information please visit our website at https://www.amphenol-cs.com/

Customer Success & Technical Training Manager

Customer Success \& Technical Training Manager - HSIO CN Summary of Business: Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world's largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive. ROLE SUMMARY AND PURPOSE TheCustomer Success \& Technical Training Manager is responsible for ensuring HSIO CN customers achieve maximum value from our products and services through a seamless customer journey and robust technical enablement. This role combinesstrategic leadership of customer success initiativeswithtechnical training and knowledge transfer, ensuring customers are informed, confident, and equipped to leverage our high-speed interconnect solutions. The Manager will work closely withSales, Engineering, NPI, Operations, and Quality teamsto deliver customer-focused solutions, improve adoption, and translate complex technical concepts into actionable guidance for customers. ATTRIBUTES Customer Centricity: Always advocates for the customer, ensuring solutions and training deliver real value. Quality Mindset: Proactively identifies potential fail points in products, processes, and support; drives continuous improvement. Problem-Solving Orientation: Analyzes complex issues and implements practical, sustainable solutions. Analytical Thinking: Uses data and metrics to guide decisions and measure impact. Collaboration \& Influence: Builds trust and works effectively across functions and global teams. Adaptability \& Agility: Navigates a fast-paced, matrixed organization and adapts to evolving customer and business needs. Leadership \& Coaching: Inspires, mentors, and develops team members for high performance and growth. Curious - Possesses an inquisitive mind. Seeks new information and experiences and explores novel possibilities. KEY RESPONSIBILITIES The Customer Success and Technical Training Manager's key responsibilities include, but are not limited to: ACTIVITY DESCRIPTION CUSTOMER SUCCESS LEADERSHIP Define and implement a customer success strategy aligned with HSIO CN business goals. Drive initiatives to improve customer satisfaction, retention, and long-term partnerships. Serve as the voice of the customer, ensuring feedback drives product and process improvements. Establish KPIs to measure customer success performance (NPS, CSAT, adoption rates, support response times). TECHNICAL TRAINING \& ENABLEMENT Lead the development and delivery of technical training programs for customers, including workshops, webinars, and product documentation. Ensure customers fully understand product specifications, installation, operation, and troubleshooting. Collaborate with Engineering and NPI teams to translate technical product knowledge into accessible training materials. Build scalable onboarding programs to support multiple global customers. CROSS-FUNCTIONAL COLLABORATION Partner with Sales, Product Marketing, Operations, and Quality teams to align customer experience initiatives with business objectives. Work with NPI teams to ensure smooth product adoption and knowledge transfer during new product launches. Identify gaps in internal and customer knowledge and implement solutions to address them. TEAM MANAGEMENT \& DEVELOPMENT Recruit, mentor, and develop a high-performing team of Customer Success Managers and Technical Trainers. Establish clear objectives, success metrics, and professional development plans for the team. Promote a culture of continuous learning and customer-first thinking across the organization. PROCESS \& TECHNOLOGY OPTIMIZATION Implement and optimize customer success and training processes, leveraging CRM, MES, ERP, and BI tools. Develop digital resources, e-learning modules, and knowledge management systems for scalable training. Monitor metrics and continuously improve workflows to enhance efficiency and customer satisfaction. KEY COMPETENCIES Strategic thinking and customer-centric mindset Technical acumen with the ability to simplify complex concepts Leadership and team-building capabilities Operational and project management expertise Analytical skills to measure and improve customer outcomes QUALIFICATIONS \& EXPERIENCE Bachelor's degree in Engineering, Business, or related field; MBA or Master's preferred. 10+ years of experience in customer success, technical training, or customer-facing roles in electronics, connectors, or high-tech manufacturing. Proven experience in managing cross-functional teams and global customer programs. Strong understanding of product lifecycle, NPI, and manufacturing operations. Experience with CRM, MES, ERP, and BI tools; comfortable leveraging technology to drive customer engagement. Exceptional communication, coaching, and stakeholder management skills. * Must be able to travel internationally up to 50%

Signal Integrity Engineer

$80,750 - $214,500/yr

Position: Signal Integrity Engineer Location: Santa Clara, CA Amphenol Cable Backplane System group is the market leader for high speed, high bandwidth integrated cable and connector systems for the AI/Machine Learning market not excluding (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. Our global headquarters are located in Nashua, NH and we have design, sales and manufacturing locations globally. We are currently seeking a Signal Integrity Engineer with our CBS Team. The position will be located in Santa Clara, CA. RESPONSIBILITIES: Contribute to dedicated teams responsible for customer system development and support from concept to production. Develop integration and test strategies in support of new product introduction. Assist with providing solutions to customers across a wide range of sectors with their high speed data transmission requirements Design and evaluate next generation production test platforms. Support Production to ensure a high level test and measurement excellence. Support the internal Sales Engineers to develop strategies for product break-in at existing and new accounts based on signal integrity and electrical engineering expertise. Design, simulation, characterization, and application of high-speed electrical connectors and cable-based interconnect Share knowledge and pursue continuous improvement in methods and workflows. Design, build, and measure circuit boards for measurement and verification of products Apply circuit theory and high-speed digital transmission, PCB layout principles for high-speed digital design QUALIFICATIONS: BS in Electrical Engineering, MS/PhD in Electrical Engineering is preferred. 3+ years of industry experience with an understanding of electro-magnetic principles for digital signal integrity Experience in component design and application of high speed connectors into communications equipment is a plus Experience with signal integrity measurements and debugging with TDR, VNA, pattern generators, error detectors and similar measurement equipment. Experience with signal integrity and simulation/analysis tools such as Ansys HFSS and Designer, CST Microwave, HSPICE, MatLab, and ADS Hands-on experience with frequency-domain and time-domain component and circuit characterization including understanding of test and calibration methods The base salary range for this position is $80,750 to $214,500. In determining rate of pay, Amphenol considers a variety of nondiscriminatory factors, including but not limited to geographic location, relevant industry experience, qualifications, skills, and education. It would be rare for an individual to be hired at or near the top of the range for a given role. Base salary is one facet of Amphenol's total rewards package which includes participation in our comprehensive benefits program with medical, dental, and vision benefits effective day 1, vacation, sick leave, personal days, paid holidays, life insurance, short/long term disability, and matching 401K.

Signal Integrity Engineer

$80,750 - $214,500/yr

Position: Signal Integrity Engineer Location: Santa Clara, CA Amphenol Cable Backplane System group is the market leader for high speed, high bandwidth integrated cable and connector systems for the AI/Machine Learning market not excluding (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. Our global headquarters are located in Nashua, NH and we have design, sales and manufacturing locations globally. We are currently seeking a Signal Integrity Engineer with our CBS Team. The position will be located in Santa Clara, CA. RESPONSIBILITIES: Contribute to dedicated teams responsible for customer system development and support from concept to production. Develop integration and test strategies in support of new product introduction. Assist with providing solutions to customers across a wide range of sectors with their high speed data transmission requirements Design and evaluate next generation production test platforms. Support Production to ensure a high level test and measurement excellence. Support the internal Sales Engineers to develop strategies for product break-in at existing and new accounts based on signal integrity and electrical engineering expertise. Design, simulation, characterization, and application of high-speed electrical connectors and cable-based interconnect Share knowledge and pursue continuous improvement in methods and workflows. Design, build, and measure circuit boards for measurement and verification of products Apply circuit theory and high-speed digital transmission, PCB layout principles for high-speed digital design QUALIFICATIONS: BS in Electrical Engineering, MS/PhD in Electrical Engineering is preferred. 3+ years of industry experience with an understanding of electro-magnetic principles for digital signal integrity Experience in component design and application of high speed connectors into communications equipment is a plus Experience with signal integrity measurements and debugging with TDR, VNA, pattern generators, error detectors and similar measurement equipment. Experience with signal integrity and simulation/analysis tools such as Ansys HFSS and Designer, CST Microwave, HSPICE, MatLab, and ADS Hands-on experience with frequency-domain and time-domain component and circuit characterization including understanding of test and calibration methods The base salary range for this position is $80,750 to $214,500. In determining rate of pay, Amphenol considers a variety of nondiscriminatory factors, including but not limited to geographic location, relevant industry experience, qualifications, skills, and education. It would be rare for an individual to be hired at or near the top of the range for a given role. Base salary is one facet of Amphenol's total rewards package which includes participation in our comprehensive benefits program with medical, dental, and vision benefits effective day 1, vacation, sick leave, personal days, paid holidays, life insurance, short/long term disability, and matching 401K.

Director, Systems & Solutions

$100,000 - $500,000/yr

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities. Join our innovative team as a Director, Systems & Solutions where you'll play a pivotal role in deploying and optimizing cutting-edge computer systems and AI hardware. If you have a passion for hardware technologies, including accelerators, CPUs, GPUs, and thrive in a dynamic, hands-on technical environment, we would love to hear from you. In this role you will be l

Distinguished Engineer Apache Spark

Distinguished Engineer - Accelerated Apache Spark NVIDIA is seeking a Distinguished Engineer for the Apache Spark Acceleration group. Over the past five years GPU accelerated data processing has moved from proof of concept to production deployments. Many enterprises are now recognizing the needs of accelerated computing for large scale data processing. Multi-node GPU deployments will reduce cloud computing costs and lower latency of large scale data processing. At NVIDIA, we have been invested in accelerating Apache Spark, providing an open source plugin for Apache Spark. Apache Spark is the most popular data processing engine in data centers. We strive to accelerate Spark applications on GPUs without any code changes. Our OSS RAPIDS Spark library is integrated with on-premise and cloud services such as AWS EMR, Databricks, Google Dataproc, Oracle Cloud Data Flow, Bytedance Volcengine, Tencent Cloud and Cloudera. You will serve as a hands-on architect of Nvidia Spark Acceleration Group. You will work with a team of distributed system engineers including PMC and Committers of Apache Spark, Apache Hadoop, Apache Hive, and Apache Arrow. You will engage in open source projects such as Apache Spark, RAPIDS, Apache Iceberg, Delta Lake, UCX and more. What you'll be doing: Lead the architecture, design and implementation of accelerated Apache Spark and related big-data frameworks Engage open source communities (including Apache Spark, RAPIDS, Apache Iceberg, Delta Lake and UCX) for technical discussion and contribution, and engage new communities where we may not have a strong presence yet Work with NVIDIA partners to deploy GPU enabled data analytics solutions in public cloud or on-premises clusters Present technical solutions at industry conferences and meetups Collaborate with distributed systems teams to define solutions to distributed processing problems challenges at large scale Provide recommendations and feedback to teams regarding decisions surrounding topics such as infrastructure, continuous integration and testing strategy Build, test and optimize CUDA/C++ libraries across different platforms Build automation and tools that will increase the productivity of teams developing distributed systems Mentor members of the engineering team What we need to see: BS, MS, or PhD in Computer Science, Computer Engineering, or closely related field (or equivalent experience) 17+ years of work or research experience in software development Prior experience in delivering complex software projects as a lead architect Outstanding technical skills in designing and implementing high-quality distributed systems Excellent programming skills in C++, Java, and/or Scala Highly motivated with strong interpersonal skills and communication skills 5+ years working experience with key open source big-data projects as a contributor or committer to Apache Spark, Apache Hadoop, Apache Flink, Apache Kafka, Apache Hive, Apache Arrow, Delta Lake Excellent knowledge about distributed system schedulers: Kubernetes, Hadoop YARN, Apache Spark Able to delve into a new area and quickly come up to speed Able to work with teams across boundaries and geographies Ways to stand out from the crowd: Working experience in designing and developing columnar query engines would be a huge plus Committership at major open source projects (such as Apache Spark, Apache Hadoop, Apache Flink) is a big plus Working experience with acceleration libraries (CUDA, RAPIDS, UCX) is helpful Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 320,000 USD - 488,750 USD. You will also be eligible for equity and benefits. Applications for this job will be accepted at least until January 13, 2026. This posting is for an existing vacancy. NVIDIA uses AI tools in its recruiting processes. NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. #deeplearning NVIDIA is the world leader in accelerated computing. NVIDIA pioneered accelerated computing to tackle challenges no one else can solve. Our work in AI and digital twins is transforming the world's largest industries and profoundly impacting society. Learn more about NVIDIA.Please mention the word SPLENDIDLY and tag RNDcuNjMuNjEuNjU= when applying to show you read the job post completely (#RNDcuNjMuNjEuNjU=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.