Associate Account Manager
$58,800 - $73,500/yr
<p>Marqeta is looking for a driven, curious, and entrepreneurial <strong>Associate Account Manager</strong> to join our Global Strategic Partnerships team. In this role, you’ll partner closely with cross-functional teams to support one of our global strategic accounts - building deep relationships, uncovering revenue-generating opportunities, providing exceptional client service, and helping our customer unlock the full potential of Marqeta’s platform.</p> <p>You'll provide strategic account support and manage a wide range of initiatives providing analytical insight and operational efficiency in support of growth targets for Marqeta. The Junior Account Manager role will work closely with many groups in the organization, as part of a team of experts on Marqeta’s platform to help our customers leverage our technology to drive growth in their businesses.</p> <p><em> </em>We work<a href="https://www.marqeta.com/blog/2022/05/10/flexible-first"> Flexible First</a>. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!</p> <p>This position is not for an existing vacancy.</p> <p><strong>The Impact You'll Have</strong></p> <p><em><strong>This role performs a wide range of activities, including maintaining and growing revenue by identifying new upsell and cross-sell opportunities, in addition to:</strong></em></p> <ul> <li>Supporting the strategic efforts of the POD leader in managing key business accounts. </li> <li>Supporting day-to-day management of segment portfolio.</li> <li>Ensuring partnership and programs are running smoothly and successfully.</li> <li>Being a trusted voice on the team and to the customer, and helping them manage their payments programs with Marqeta.</li> <li>Creating monthly customer-centric content to keep the broader organization apprised of customer updates, key metrics, and other information pertinent to the Revenue & Go-To-Market team.</li> <li>Adding strategic value to the team by identifying opportunities to drive business and process improvements.</li> <li>Supporting the development and delivery of high-impact presentation materials in Powerpoint/Google Slides, Word/Google Docs, and Excel/Google Sheets (QBRs, Executive Briefing Decks, process outlines, etc.).</li> <li>Performing in-depth analysis to identify macro, business, technology, and pipeline trends for key customers.</li> <li>Supporting day-to-day customer management processes.</li> </ul> <p><strong>Who You Are</strong></p> <ul> <li>3+ years of enterprise account management experience, ideally in fintech, payments, or banking</li> <li>Strong communication skills across formats - verbal, written, presentations, and executive-level stakeholder engagement</li> <li>Exceptionally organized and calm under pressure - you juggle multiple complex workstreams simultaneously, prioritize ruthlessly when demands compete, and stay solutions-focused when things get hard ; you're self-directed in knowing who to pull in inside Marqeta and on the customer side, to move things forward</li> <li>Self-motivated and intellectually curious, with a track record of staying ahead of industry trends and competitive dynamics</li> <li>Demonstrated ability to operate effectively in ambiguous environments - comfortable making decisions with incomplete information and pivoting as situations evolve</li> <li>Entrepreneurial mindset with a bias toward action - you don’t wait to be told what to do, you identify what needs to happen and make it happen</li> <li>Collaborative team player who works well across functions internally and builds trust with diverse stakeholders on the customer side</li> <li>Experience managing global customers with multi-region stakeholder maps</li> <li>Demonstrated operational excellence across complex, parallel workstreams: adept at managing competing priorities, maintaining follow-through, and proactively connecting the right internal and external stakeholders to drive outcomes</li> <li>Strong data literacy - comfortable using metrics and analysis to shape account strategy and business reviews</li> <li>Brings a continuous improvement mindset - consistently seeking better processes and actively leveraging AI tools to work more efficiently and effectively</li> </ul> <p><strong>Nice-To-Haves</strong></p> <ul> <li>Experience in card issuing/acquiring, payments processing, or embedded payments</li> </ul> <p><strong>Compensation and Benefits</strong></p> <p>Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. </p> <p>When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire <strong>OTE</strong> range for this position, reflected in CAD, is: <strong>58,800 - 73,500.</strong></p> <p>We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.</p> <p>Along with monetary compensation, Marqeta offers</p> <ul> <li>Multiple health insurance options</li> <li>Flexible vacation time</li> <li>Retirement savings program with company contribution</li> <li>Equity in a publicly-traded company </li> <li>Monthly stipend to support our remote work model</li> <li>Annual “development dollars” to support our people growth and development</li> <li>Family-forming benefits and up to 20 weeks of Parental Leave</li> </ul><div class="content-conclusion"><h4><strong>About Marqeta</strong></h4> <p>Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.</p> <hr> <h4><strong>Marqeta’s Values</strong></h4> <p><strong>– Solve for the Customer:</strong> With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.</p> <p><strong>– Do What's Right: </strong>Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.</p> <p><strong>– Simplify and Innovate: </strong>We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.</p> <p><strong>– Win as a Team: </strong>We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.</p> <p><strong>– Make it Count: </strong>We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.</p> <hr> <p><strong>Equal Employment Opportunity, Accommodations and Privacy </strong></p> <p>Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements. </p> <p>Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit <a href="https://forms.gle/Nx79JaH22WR94nBh7">this form</a> with your specific accommodation request.</p> <p>Personal data that is provided as part of the application and recruitment process is processed in accordance with the<a href="https://www.marqeta.com/company/applicant"> Applicant Privacy Notice</a>. Additional information for California residents can be foun