Associate Account Manager (Core)
<p>Marqeta is a leader in the fintech space, redefining what is possible within financial services and sitting at the vanguard of embedded finance. We're growing fast and that means building a team that can grow with us.</p> <p>The <strong>Associate Account Manager</strong> role is designed for someone who is eager to build deep expertise in payments, customer success, and account management. You will own day-to-day operational success for a portfolio of Marqeta customers, companies that deserve excellent support and a reliable point of contact, while also playing a critical role in building the operational foundation that helps our broader Account Management team scale.</p> <p>This is a role for someone who takes pride in keeping things running smoothly, communicates with clarity and professionalism, and wants to grow into a strategic Account Manager over time. If you're curious about fintech, detail-oriented, and excited by the idea of becoming an expert in a complex and fast-moving industry, we'd love to talk.</p> <p>We work<a href="https://www.marqeta.com/blog/2022/05/10/flexible-first"> Flexible First</a>. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!</p> <p>This position is not for an existing vacancy.</p> <p><strong>The Impact You'll Have</strong></p> <p><strong>This role has two equally important dimensions:</strong></p> <p><em>Customer Portfolio Management (~50%)</em></p> <ul> <li>Serve as the primary point of contact for a portfolio of customers in Marqeta's Core Segment. </li> <li>Manage day-to-day operational needs: support tickets, program inquiries, configuration questions, and status updates.</li> <li>Ensure customer programs are running smoothly and that issues are resolved quickly and professionally.</li> <li>Build relationships with customer contacts and act as a trusted, reliable resource they can count on.</li> <li>Identify patterns or recurring needs that signal an opportunity to improve the customer experience.</li> <li>Escalate complex issues to the appropriate internal teams and see them through to resolution.</li> <li>Perform in-depth analysis to identify macro, business, technology, and pipeline trends for key customers.</li> <li>Support day-to-day customer management processes.</li> </ul> <p><em>Operations, Process & AM Team Support (~50%)</em></p> <ul> <li>Document and improve operational processes that support the broader Account Management team leading and work with Revenue Operations.</li> <li>Create, maintain, and standardize templates, playbooks, and reference materials used across the team.</li> <li>Support senior Account Managers with preparation of customer-facing materials; QBRs, executive briefing decks, reporting, and account summaries.</li> <li>Perform data analysis and reporting to surface customer trends, program health metrics, and portfolio insights.</li> <li>Partner with cross-functional teams (Product, Engineering, Settlement, Compliance, Support) to track and close open action items.</li> <li>Contribute to internal projects that improve how the team operates and serves customers at scale.</li> </ul> <p><strong>Who You Are</strong></p> <p><em>We're hiring for potential, curiosity, and work ethic as much as prior experience. Here's what will set you up for success:</em></p> <ul> <li> <ul> <li>1 - 3 years of experience in account management, customer success, operations, business development, or a related field. Recent graduates are encouraged to apply.</li> <li>Exceptional organization and follow-through. You keep track of everything in flight and nothing falls through the cracks.</li> <li>Strong written and verbal communication skills: You write clearly, respond promptly, and represent Marqeta professionally in every interaction.</li> <li><strong>Analytical mindset:</strong> You're comfortable working in Excel/Google Sheets (pivot tables, VLOOKUPs, IF/SUMIF formulas) and enjoy using data to tell a story.</li> <li><strong>Process-oriented: </strong>You spot inefficiencies, document what you learn, and look for ways to make things better.</li> <li><strong>Self-starter: </strong>You're proactive, take ownership of your work, and don't wait to be told what to do next.</li> <li><strong>Team player: </strong>You collaborate well, build relationships across teams, and make the people around you better.</li> <li><strong>Fintech curiosity: </strong>You're genuinely interested in payments, financial services, or technology, and you want to develop deep expertise in the space.</li> <li>Experience with Salesforce or similar CRM tools is a plus, but not required.</li> </ul> </li> </ul> <p><strong>Nice-To-Haves</strong></p> <ul> <li>Experience in card issuing/acquiring, payments processing, or embedded payments</li> </ul> <p><strong>Compensation and Benefits</strong></p> <p>Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. </p> <p>When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire <strong>OTE</strong> range for this position, reflected in CAD, is: <strong>84,000 - 105,000.</strong></p> <p>We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.</p> <p>Along with monetary compensation, Marqeta offers</p> <ul> <li>Multiple health insurance options</li> <li>Flexible vacation time</li> <li>Retirement savings program with company contribution</li> <li>Equity in a publicly-traded company </li> <li>Monthly stipend to support our remote work model</li> <li>Annual “development dollars” to support our people growth and development</li> <li>Family-forming benefits and up to 20 weeks of Parental Leave</li> </ul><div class="content-conclusion"><h4><strong>About Marqeta</strong></h4> <p>Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.</p> <hr> <h4><strong>Marqeta’s Values</strong></h4> <p><strong>– Solve for the Customer:</strong> With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.</p> <p><strong>– Do What's Right: </strong>Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.</p> <p><strong>– Simplify and Innovate: </strong>We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.</p> <p><strong>– Win as a Team: </strong>We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.</p> <p><strong>– Make it Count: </strong>We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.</p> <hr> <p><strong>Equal Employment Opportunity, Accommodations and Privacy </strong></p> <p>Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements. </p> <p>Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disabilit