Logistics Operations Manager North America
From $30/yr
Job Summary Jabil’s Client Program Manager for Logistics Operations acts as the primary liaison between a 3PL freight forwarder or a warehouse provider and its clients, while simultaneously acting as an on-floor subject matter expert for operations. They ensure both client satisfaction and daily operational accuracy. The combined role requires a "hybrid" professional who thrives at the intersection of client relationship management and 3PL freight forwarding operations. They are responsible for owning the end-to-end client experience, from onboarding to daily order fulfillment, managing inventory integrity, and ensuring service level agreements (SLAs) are met. Key Responsibilities * Client Relationship Management: Act as the primary point of contact for assigned accounts, conducting regular business reviews and maintaining strong, proactive communication. * Operational Execution \& Monitoring: Oversee daily warehouse functions for assigned clients, including receiving, pick-and-pack, kitting, and shipping to ensure high-performance fulfillment. * Order \& Inventory Accuracy: Troubleshoot order issues (e.g., sync errors, mis-ships) and manage inventory discrepancies through cycle counts, investigation, and reporting. * Onboarding \& SOP Development: Onboard new clients by establishing standard operating procedures (SOPs), configuring warehouse management systems (WMS), and coordinating inventory intake. * Process Improvement \& Analysis: Use data from WMS/OMS to analyze fulfillment performance (e.g., shipping metrics, accuracy) and implement improvements. * Floor Presence: Split time between the logistics operations with vendors and clients to ensure client-specific handling instructions and quality expectations are met * Experience: 5-7 years of experience in 3PL, logistics, or ecommerce fulfillment, travel requirement 30% * TMS/ WMS Proficiency: Strong familiarity with E2 open preferably or similar TMS, working knowledge of Warehouse Management Systems (e.g., ShipHero, NetSuite, Blue Yonder). * Communication: Excellent written and verbal skills for client-facing meetings and internal coordination. * Problem-Solving: Ability to resolve order-level exceptions quickly and trace errors to root causes. * Analytical Skills: Proficiency in Excel or Google Sheets for inventory tracking and reporting. * Ownership Mindset: Highly proactive with a strong sense of accountability for client outcomes Key Performance Indicators (KPIs) Client SOP creation and maintenance Client QBR and MBRs Management Vendor Performance Management * Operational KPI management * Order accuracy rate * On-time shipment percentage * Inventory accuracy (cycle count results) * Time to resolution of order-level issues * Client satisfaction and retention Qualifications/ Experience * Hold a degree/ diploma preferably with 3-5 years of experience in Logistics solutioning and Logistics Operations * Highly proficient computer skills in Microsoft Office Suite * Experience in 3PL solutions, 4PL carrier management, Road freight, warehousing solutions, ocean and Air transport is preferred. * Good interpersonal, communication and influencing skills, leadership, time and task management, the ability to build strong stakeholder relationships, change and innovation * Operational logistics acumen combined with strong sense of business development * Capable of working independently, focused, and driven, capable of decision making based on facts and data, whilst under pressure yet deliver on time. * Excellent communicator, present findings effectively across all levels of the business * 30% travel required for customer/ vendor meetings. , BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.