Jobs in Newtown Square Pa Us

5 open positions found · Salary range: $78,000 - $261,800

Senior Consultant, SAP Signavio

SAPNewtown Square, PA, UShybrid

$92,100 - $208,500/yr

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Senior Consultant, SAP Signavio Professional Services SAP Signavio is currently recruiting for a Senior SAP Consultant to support the delivery/implementation of SAP Signavio Process Intelligence. With an extensive background in analytics and ETL advanced topics, the successful candidate will work with the business and technical stakeholders to implement process mining use cases and generate insights/recommendations from Process Intelligence. Professional Qualifications and Work Experience: Technical Skills: Data Mining, Business Process Mapping and Analytics; Candidates with 2+ years of IT related Business Consulting or Senior Professional Services Delivery roles. Ideally, an experienced process mining professional with multiple years of experience implementing Big Data, BI/Analytics, Process Mining, or rRPA projects for multiple clients across geographies Experience with SAP ERP (S4, ECC) Process, Integrations and Reporting. Technical Skills: Data Mining, Data Extraction and Transformation, Business Process Mapping, Analytics and Data Visualization; Candidates with experience in Business Intelligence, Value Realization and Data Mining/Integration are well suited to this role. Complimentary technical skills include Process Modelling, Enterprise Architecture Documentation, BPMN Consulting Skills Business Advisory Skills: Experience delivering the findings to all relevant stakeholders including top management, as well as building a knowledge base for customer enablement, to ensure further successful rollouts Experience within a global consulting team (e.g. SAP CS\&S or Partner) Degree in Information Technology or related field (e.g. engineering, computer science, etc.) Process Automation Experience (> 2 years) would be valuable Responsibilities of Role: You will work closely with our clients to deploy our SAP Signavio solutions (Process Manager, Process Governance, Process Intelligence) Professional Services delivery to contracted terms and scope: Most Signavio Engagements involve Signavio product configuration, enablement workshops, data connections, value investigations, analytics visualizations and KPI Dashboards and formal “read-outs” with customers of findings and recommendations. Most Signavio PS Engagements involve supporting SAP customers and their SAP Partners Signavio Product Adoption journey and resolving technical challenges that slow adoption and results. You will be the SAP Signavio Subject Matter Expert (SME) on contract. You will provide technical consulting expertise and best practice knowledge for the following: + System and data integration between client systems and our Signavio solution (Custom Data Connectors) + Customization of Signavio solution, including modification of PI Scripts + BPM content migration from other BPM tools (e.g. ARIS, Adonis, BIC, ViFlow, etc.) to Signavio You will analyzing technical requirements, providing expertise on possible solutions, and implementing/deploying those solutions You will prioritize meeting customers goals on time and within budget You will work closely with engineers and consulting teammates on product improvements/methodologies You will share knowledge and be an active team player, to contribute to company objectives Valuable, Complimentary Skills: Strong analytical and communication skills Some experience in programming or scripting (ideally in Python/Javascript/Java or SQL) In-depth knowledge in programming with REST APIs Knowledge of software architecture and software design concepts including cloud infrastructure Experience with various database systems, consuming, and mining data Familiarity with process modeling standards, ideally BPMN 2.0 Fluent in English (Spanish \& Portuguese also valued) Self-motivated, you show initiative and enjoy being part of a great team in an international organization * Team player by contributing, learning, and sharing new knowledge and ideas Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 92100 - 208500(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 438228 | Work Area: Customer Service and Support | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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Customer Success Manager, Acceleration (BTP)

SAPNewtown Square, PA, UShybrid

$78,000 - $180,700/yr

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Summary Acceleration Expert (ACE) - BTP is a key role in Customer Success, focused on driving consumption, value realization, and sustainable usage of SAP Build to drive BTP revenue. At its core, this role focuses on accelerating customers transformation journey by delivering targeted, short but high-impact engagements to unlock sustained consumption potential to drive expansion. Acceleration expert will partner with entire value chain from Sales to Delivery to proactively drive first productive use of BTP with a focus on SAP Build. Purpose of this role is to Accelerate customers transformation journey with SAP Build as an Application Extension, Innovation and Agentic Platform. Stabilize the adoption of SAP Build early in the customer transformation journey setting the foundation expansion. Key Responsibilities Stabilize SAP Build consumption early in customers transformation journey and focus on driving first-project success for SAP Build through short, structured, high-impact engagements that activate platform capabilities, demonstrate value quickly and create momentum for sustained SAP Build consumption and set the foundation to drive expansion revenue. Consumption and expansion focus Drive sustainable SAP Build usage that leads to BTP consumption growth and expansion beyond initial seeded bundles. Use FRE engagement planner and activity repository to plan, track, and forecast consumption outcomes at account. Customer engagement and activation Identify, prioritize, and engage targeted customers with focus to drive consumption. Lead 60–90-day, time-boxed engagements focused on getting the first SAP Build use case live and productive. Analyze customer technical and transformation needs and define a clear 60–90 day success plan aligned to engagement plays (Strategic Positioning, Momentum, Extensions \& Agentic Development, Roadmap). Advisory and value realization Provide advisory guidance on use cases, solution architecture, governance, extensibility, AI and data interplay, and scaling patterns to de-risk the first project. Map customer business goals, processes, and differentiating capabilities to SAP Build capabilities, showcasing clean-core-friendly extension patterns and innovation scenarios. Coach customers on best practices and standard content (Acceleration Packs, demos, technical academy assets) to accelerate time-to-value. Collaboration and handover Operate as a central BTP/SAP Build point of contact during the acceleration phase, orchestrating alignment across account teams, specialists, and delivery stakeholders. Execute structured handovers (Transfer, Pause, Extend, or Co-Ownership) to Sales, RISE-EA, D‑CSM, S‑CSM, or Partners based on engagement maturity and next desired outcomes. Maintain a continuous improvement loop by sharing feedback, best practices, risks, and success stories across regions and global teams. Internal enablement and content feedback Leverage and contribute to SAP Build Acceleration content strategy (Acceleration Packs, demos, technical academy materials) in partnership with the SAP Build Domain Lead. Participate in ongoing enablement such as the SAP Build CSM Bootcamp and internal communities (e.g., SAP Build Blackbelts), and feed structured content feedback into global programs Our Team The Acceleration Expertsits within the Customer Success Organization as part of the Customer Success Management (CSM) team. We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued. The SAP Business Technology Platform CSM team is committed to sustain each other to ensure success, both individually and as a team. We have a pay it forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices and bringing an entrepreneurial spirit to the mission of driving SAP BTP consumption growth together. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences. Role Requirements SAP Specific Knowledge Deep expertise in SAP Business Technology Platform, especially SAP Build, and embedded suite entitlement Ability to map the customer use case to supporting SAP Build capabilities SAP Build positioning and competitive knowledge Proficient in custom Agentic development for SAP LoB Applications using SAP Build. Comfortable in discussing cutting-edge application development including MCP, Agent to Agent integration patterns and AI-powered intelligent application development Account Management Proactively engages with BTP customers to deliver high-impact, short-duration advisory engagements focused on accelerating platform adoption and consumption with special focus on Build Acceleration engagement is dynamically assigned and CSM should be constantly evaluating customer for consumption potential (engagement scorecard) Manages diverse account portfolios, prioritizing Build-seeded and LOB-driven opportunities across regions Collaborates closely with Line of Business (LOB) Customer Success Managers to identify and support projects lacking traditional BTP CSM coverage Applies a farming-sales approach to maximize BTP footprint and revenue expansion within strategic accounts Sales savvy, able to identify new opportunities for customer to leverage new or expanded SAP solutions Functional Experience Possesses competitive knowledge, understanding BTP’s positioning versus hyperscalers and alternative platforms Maps customer business use cases to supporting BTP capabilities and demonstrates immediate business value De-risks early-stage BTP adoption and implementation through targeted, advisory-driven engagements Advises on application extension scenarios, best practices, cloud architecture, governance, extensibility, and scaling with SAP BTP Expert level buying center / LoB(s) domain expertise with deep expertise in one or more industry a plus Experience working in and around cloud software solutions and cloud delivery models along with deep understanding of cloud readiness, characteristics, challenges and benefits Knowledge of SAAS and IAAS processes including provisioning, onboarding, and customer support Soft Skills Demonstrates strong business development and relationship-building abilities to foster customer trust and drive action Exhibits proactive communication and value positioning skills to influence technical and business stakeholders Operates effectively in fast-paced, advisory roles, adapting rapidly to changing project and customer needs Coaches customer teams on best practices and value realization, serving as a catalyst for stakeholder enablement Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 78,000 - 180,700 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 446397 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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Solution Customer Success Manager (S-CSM) for SAP Office of the CFO (oCFO) Finance (NE)

SAPNewtown Square, PA, UShybrid

$121,000 - $261,800/yr

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Job Title: Solution Customer Success Manager (S-CSM) for SAP Office of the CFO (oCFO) Finance Location: SAP Office- North East Region USA or Canada What you'll do: Act as a trusted advisor: Build deep executive relationships and earn trusted advisor status with customers. Maximize customer lifetime value: Deliver solution area expertise to customer executives and their line of business. Accelerate value delivery: Drive rapid adoption and consumption of SAP oCFO solutions. Identify new opportunities: Leverage new or expanded SAP solutions, including the upcoming SAP Cloud Business Suite. Mitigate churn: Manage renewals of SAP solutions/services. Support sales: Identify sales leads and assist in expansion and upsell efforts. Crisis management: Handle difficult customer situations and de-escalate crises. Drive renewals and expansions: Focus on subscription or perpetual license-based solutions. Support adoption of broader Finance solution set: SAP S/4HANA Cloud, Public Edition and Intelligent Spend solutions What you bring: Executive presence: Strong relationship-building skills. Business acumen: Deep knowledge of business models, strategies, and processes. Problem-solving: Proven ability to handle complex issues with customer executives. Cloud software expertise: Experience with cloud software solutions and delivery models. Domain expertise: Expert level buying center/Lines of Business domain expertise. Risk mitigation: Ability to apply risk-mitigation strategies. SAP solutions knowledge: Understanding of SAP oCFO solutions and related business processes enabled by such solutions. Technical understanding: Some technical knowledge to address customer issues. Educational background: Bachelor's degree or equivalent required. Software experience: Knowledge of SaaS, PaaS and IaaS processes. Project management: Strong program/project management and governance skills. Commercial skills: Good commercial/deal support skills. Communication skills: Excellent verbal and non-verbal communication skills. Renewals and expansions: Experience driving renewals, expansions, and up-sells. Knowledge of Financial Solutions a plus. Meet your team: Collaboration: Work closely with SAP CSM leadership across all Solution Areas, account teams, industry teams, partners, and solution management organization. Coordination: Coordinate internal SAP and partner resources to ensure value delivery. Skills you'll use: Professional Skills: Business Acumen, Complex Problem Solving, Effective Communication, Customer Orientation, Establishing Trust, Influencing Skills. Tech Industry \& SAP General Skills: Key Performance Indicators (KPIs), Artificial Intelligence, Software-as-a-Service, Technology Innovation, SAP Cloud Suite Portfolio, RISE and GROW with SAP. Role Specific Skills: Customer Value Journey Alignment, Account Governance, Account Strategy, Customer Success Management, Customer Retention, Relationship Building, Technology Solution Adoption, Overcoming Objections. Future Direction: Integration with SAP Cloud Business Suite: Prepare for the transition to SAP Cloud Business Suite, which integrates AI, real-time data, and comprehensive business applications. AI-driven innovation: Leverage AI capabilities embedded in SAP Business Suite to enhance productivity and decision-making. Unified business processes: Utilize SAP Business Suite to streamline operations across finance, HR, supply chain, and more. Scalability and flexibility: Embrace the modular and extensible nature of SAP Business Suite to adapt to evolving business needs. Focus on SAP Cloud Business Suite Finance Solutions SAP Office of CFO (oCFO) Solutions: Record to Report: Utilize solutions such as Blackline, Advanced Financial Close, and Group reporting to enable standard accounting \& financial close processes Quote to Cash: Utilize solutions such as Configure Price Quote (CPQ), Convergent Mediation, and Billing \& Revenue Innovation Management (BRIM) to enable end to end sales processes Treasury: Utilize solutions such as Digital Payments and Multi-Bank Connectivity to enable cash flow management and overall financial health Compliance: Utilize solutions such as Governance, Risk \& Compliance (GRC), Document \& Reporting Compliance (DRC), and Global Trade Services (GTS) to enable adherence to laws, rules, and regulations Financial Planning and Analysis: Utilize SAP Analytics Cloud Planning for collaborative enterprise planning, data analysis, and visualization. * Additional: Utilize Business Technology Platform services to extend oCFO applications and utilize Business Transformation Management solutions to enable the People, Process, and Technology elements of a broader cloud transformation Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 121,000 - 261,800 (USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 446174 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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Solution Customer Success Manager (S-CSM) for SAP Office of the CFO (oCFO) Finance (NE)

SAPNewtown Square, PA, UShybrid

$121,000 - $261,800/yr

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Job Title: Solution Customer Success Manager (S-CSM) for SAP Office of the CFO (oCFO) Finance Location: SAP Office- North East Region USA or Canada What you'll do: Act as a trusted advisor: Build deep executive relationships and earn trusted advisor status with customers. Maximize customer lifetime value: Deliver solution area expertise to customer executives and their line of business. Accelerate value delivery: Drive rapid adoption and consumption of SAP oCFO solutions. Identify new opportunities: Leverage new or expanded SAP solutions, including the upcoming SAP Cloud Business Suite. Mitigate churn: Manage renewals of SAP solutions/services. Support sales: Identify sales leads and assist in expansion and upsell efforts. Crisis management: Handle difficult customer situations and de-escalate crises. Drive renewals and expansions: Focus on subscription or perpetual license-based solutions. Support adoption of broader Finance solution set: SAP S/4HANA Cloud, Public Edition and Intelligent Spend solutions What you bring: Executive presence: Strong relationship-building skills. Business acumen: Deep knowledge of business models, strategies, and processes. Problem-solving: Proven ability to handle complex issues with customer executives. Cloud software expertise: Experience with cloud software solutions and delivery models. Domain expertise: Expert level buying center/Lines of Business domain expertise. Risk mitigation: Ability to apply risk-mitigation strategies. SAP solutions knowledge: Understanding of SAP oCFO solutions and related business processes enabled by such solutions. Technical understanding: Some technical knowledge to address customer issues. Educational background: Bachelor's degree or equivalent required. Software experience: Knowledge of SaaS, PaaS and IaaS processes. Project management: Strong program/project management and governance skills. Commercial skills: Good commercial/deal support skills. Communication skills: Excellent verbal and non-verbal communication skills. Renewals and expansions: Experience driving renewals, expansions, and up-sells. Knowledge of Financial Solutions a plus. Meet your team: Collaboration: Work closely with SAP CSM leadership across all Solution Areas, account teams, industry teams, partners, and solution management organization. Coordination: Coordinate internal SAP and partner resources to ensure value delivery. Skills you'll use: Professional Skills: Business Acumen, Complex Problem Solving, Effective Communication, Customer Orientation, Establishing Trust, Influencing Skills. Tech Industry \& SAP General Skills: Key Performance Indicators (KPIs), Artificial Intelligence, Software-as-a-Service, Technology Innovation, SAP Cloud Suite Portfolio, RISE and GROW with SAP. Role Specific Skills: Customer Value Journey Alignment, Account Governance, Account Strategy, Customer Success Management, Customer Retention, Relationship Building, Technology Solution Adoption, Overcoming Objections. Future Direction: Integration with SAP Cloud Business Suite: Prepare for the transition to SAP Cloud Business Suite, which integrates AI, real-time data, and comprehensive business applications. AI-driven innovation: Leverage AI capabilities embedded in SAP Business Suite to enhance productivity and decision-making. Unified business processes: Utilize SAP Business Suite to streamline operations across finance, HR, supply chain, and more. Scalability and flexibility: Embrace the modular and extensible nature of SAP Business Suite to adapt to evolving business needs. Focus on SAP Cloud Business Suite Finance Solutions SAP Office of CFO (oCFO) Solutions: Record to Report: Utilize solutions such as Blackline, Advanced Financial Close, and Group reporting to enable standard accounting \& financial close processes Quote to Cash: Utilize solutions such as Configure Price Quote (CPQ), Convergent Mediation, and Billing \& Revenue Innovation Management (BRIM) to enable end to end sales processes Treasury: Utilize solutions such as Digital Payments and Multi-Bank Connectivity to enable cash flow management and overall financial health Compliance: Utilize solutions such as Governance, Risk \& Compliance (GRC), Document \& Reporting Compliance (DRC), and Global Trade Services (GTS) to enable adherence to laws, rules, and regulations Financial Planning and Analysis: Utilize SAP Analytics Cloud Planning for collaborative enterprise planning, data analysis, and visualization. * Additional: Utilize Business Technology Platform services to extend oCFO applications and utilize Business Transformation Management solutions to enable the People, Process, and Technology elements of a broader cloud transformation Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 121,000 - 261,800 (USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 446174 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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Customer Success Manager, Acceleration (BTP)

SAPNewtown Square, PA, UShybrid

$78,000 - $180,700/yr

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Summary Acceleration Expert (ACE) - BTP is a key role in Customer Success, focused on driving consumption, value realization, and sustainable usage of SAP Build to drive BTP revenue. At its core, this role focuses on accelerating customers transformation journey by delivering targeted, short but high-impact engagements to unlock sustained consumption potential to drive expansion. Acceleration expert will partner with entire value chain from Sales to Delivery to proactively drive first productive use of BTP with a focus on SAP Build. Purpose of this role is to Accelerate customers transformation journey with SAP Build as an Application Extension, Innovation and Agentic Platform. Stabilize the adoption of SAP Build early in the customer transformation journey setting the foundation expansion. Key Responsibilities Stabilize SAP Build consumption early in customers transformation journey and focus on driving first-project success for SAP Build through short, structured, high-impact engagements that activate platform capabilities, demonstrate value quickly and create momentum for sustained SAP Build consumption and set the foundation to drive expansion revenue. Consumption and expansion focus Drive sustainable SAP Build usage that leads to BTP consumption growth and expansion beyond initial seeded bundles. Use FRE engagement planner and activity repository to plan, track, and forecast consumption outcomes at account. Customer engagement and activation Identify, prioritize, and engage targeted customers with focus to drive consumption. Lead 60–90-day, time-boxed engagements focused on getting the first SAP Build use case live and productive. Analyze customer technical and transformation needs and define a clear 60–90 day success plan aligned to engagement plays (Strategic Positioning, Momentum, Extensions \& Agentic Development, Roadmap). Advisory and value realization Provide advisory guidance on use cases, solution architecture, governance, extensibility, AI and data interplay, and scaling patterns to de-risk the first project. Map customer business goals, processes, and differentiating capabilities to SAP Build capabilities, showcasing clean-core-friendly extension patterns and innovation scenarios. Coach customers on best practices and standard content (Acceleration Packs, demos, technical academy assets) to accelerate time-to-value. Collaboration and handover Operate as a central BTP/SAP Build point of contact during the acceleration phase, orchestrating alignment across account teams, specialists, and delivery stakeholders. Execute structured handovers (Transfer, Pause, Extend, or Co-Ownership) to Sales, RISE-EA, D‑CSM, S‑CSM, or Partners based on engagement maturity and next desired outcomes. Maintain a continuous improvement loop by sharing feedback, best practices, risks, and success stories across regions and global teams. Internal enablement and content feedback Leverage and contribute to SAP Build Acceleration content strategy (Acceleration Packs, demos, technical academy materials) in partnership with the SAP Build Domain Lead. Participate in ongoing enablement such as the SAP Build CSM Bootcamp and internal communities (e.g., SAP Build Blackbelts), and feed structured content feedback into global programs Our Team The Acceleration Expertsits within the Customer Success Organization as part of the Customer Success Management (CSM) team. We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued. The SAP Business Technology Platform CSM team is committed to sustain each other to ensure success, both individually and as a team. We have a pay it forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices and bringing an entrepreneurial spirit to the mission of driving SAP BTP consumption growth together. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences. Role Requirements SAP Specific Knowledge Deep expertise in SAP Business Technology Platform, especially SAP Build, and embedded suite entitlement Ability to map the customer use case to supporting SAP Build capabilities SAP Build positioning and competitive knowledge Proficient in custom Agentic development for SAP LoB Applications using SAP Build. Comfortable in discussing cutting-edge application development including MCP, Agent to Agent integration patterns and AI-powered intelligent application development Account Management Proactively engages with BTP customers to deliver high-impact, short-duration advisory engagements focused on accelerating platform adoption and consumption with special focus on Build Acceleration engagement is dynamically assigned and CSM should be constantly evaluating customer for consumption potential (engagement scorecard) Manages diverse account portfolios, prioritizing Build-seeded and LOB-driven opportunities across regions Collaborates closely with Line of Business (LOB) Customer Success Managers to identify and support projects lacking traditional BTP CSM coverage Applies a farming-sales approach to maximize BTP footprint and revenue expansion within strategic accounts Sales savvy, able to identify new opportunities for customer to leverage new or expanded SAP solutions Functional Experience Possesses competitive knowledge, understanding BTP’s positioning versus hyperscalers and alternative platforms Maps customer business use cases to supporting BTP capabilities and demonstrates immediate business value De-risks early-stage BTP adoption and implementation through targeted, advisory-driven engagements Advises on application extension scenarios, best practices, cloud architecture, governance, extensibility, and scaling with SAP BTP Expert level buying center / LoB(s) domain expertise with deep expertise in one or more industry a plus Experience working in and around cloud software solutions and cloud delivery models along with deep understanding of cloud readiness, characteristics, challenges and benefits Knowledge of SAAS and IAAS processes including provisioning, onboarding, and customer support Soft Skills Demonstrates strong business development and relationship-building abilities to foster customer trust and drive action Exhibits proactive communication and value positioning skills to influence technical and business stakeholders Operates effectively in fast-paced, advisory roles, adapting rapidly to changing project and customer needs Coaches customer teams on best practices and value realization, serving as a catalyst for stakeholder enablement Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 78,000 - 180,700 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 446397 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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