Desktop Support Technician - DSTECH 26-00803
Job Title: Desktop Support Technician ----------------------------------------- Location: Celebration, FL Contract Duration: 5 months (with possibility of extension) Work Type: On-site | Travel required (25%–40%) ### Position Overview We are seeking a skilled Desktop Support Technician to provide hands-on technical support for end users and IT infrastructure. This role focuses on workstation support, troubleshooting, deployment of IT resources, and customer-facing technical assistance in a dynamic, service-oriented environment. ### Responsibilities Provide end-user computer support, including installation, configuration, troubleshooting, upgrades, patches, and advanced technical assistance Monitor, manage, and resolve assigned service desk tickets while documenting work performed and solutions Install, configure, and troubleshoot audio-visual and video conferencing equipment Perform basic network and telephony support Provide on-site assistance to support remote troubleshooting efforts by other technical teams Travel to multiple locations to deploy equipment and resolve IT-related issues Configure and deploy desktops, laptops, printers, mobile devices, and related peripherals Troubleshoot and perform minor repairs on hardware, software, and peripheral equipment using standard procedures Assist with annual IT inventory audits and equipment surplus processes Install, configure, and update software applications Participate in team projects, meetings, and assigned initiatives Follow and enforce departmental policies, procedures, and documentation standards Maintain accurate documentation of technical solutions and resolutions Perform other related duties as assigned ### Physical Requirements Ability to lift up to 50 pounds Ability to climb ladders, squat, stoop, crawl, bend, and work in various weather conditions ### Education \& Experience Requirements Candidates must meet one of the following qualifications: High School diploma or equivalent plus at least 1 year of experience installing, maintaining, and supporting workstation hardware OR 1 year of experience providing customer service and technical support using Microsoft Office 365 and Windows 10 or newer OR Technical certifications (e.g., CompTIA A+, Network+) may substitute for up to 6 months of experience OR Associate Degree from an accredited institution with at least 25% of coursework completed in Information Technology or a related field Minimum Experience Required: At least 1 year of hands-on desktop or workstation support experience ### Knowledge, Skills, and Abilities (KSAs) Initiative: Ability to manage workload independently, prioritize tasks, and meet deadlines with minimal supervision Communication: Clear verbal and written communication skills across technical and non-technical audiences Customer Service: Strong client-focused approach with the ability to assess needs and resolve issues effectively Decision Making: Sound judgment and analytical skills to make informed technical decisions Flexibility: Adaptability to changing priorities, processes, and environments Interpersonal Skills: Professional, courteous, and collaborative demeanor Leadership: Ability to motivate and guide others while contributing as a team member Problem Solving: Strong troubleshooting and critical-thinking capabilities Teamwork: Ability to collaborate and support team objectives * Quality Assurance: Understanding of quality assurance practices and ability to apply them consistently For more details reach at vgill@navitassols.com or Call / Text at 516-862-1203. About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.