Create your best future and join Westpac as a Senior Commercial Product Manager, Business Credit Cards. What’s the role? This is a permanent, full time opportunity based in Sydney, with a hybrid approach of 2 to 3 days in the office. You’ll help shape the future of our Business Credit Cards portfolio, leading product strategy, roadmap development and initiatives that create better experiences for our customers. You’ll turn customer, financial and market insights into clear priorities, while working closely with legal, risk, technology, compliance, delivery teams and external partners to bring improvements to life. You’ll have an important voice in product governance, customer experience and commercial performance, helping us strengthen digital servicing, improve NPS and tackle the root causes of customer complaints. What do I need? * Experience leading product lifecycle activities including product strategy, roadmap development, pricing, CVP and optimisation within a regulated environment. * Strong commercial and analytical skills, with the ability to turn customer, financial, performance and market data into clear product insights, priorities and decisions. * Demonstrated ability to collaborate and influence across internal teams and external partners, building alignment and achieving positive outcomes without relying on direct authority. * Strong understanding of product governance, risk and controls, with the judgement to balance customer needs, commercial outcomes and regulatory requirements. Experience across cards, payments, business banking or lending would be valuable. * Ability to solve complex problems and communicate clear recommendations to senior stakeholders, with experience contributing to improvements in products, processes, digital servicing or customer outcomes. Why join us? We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: * Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! * Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. * Tailored learning and development opportunities to help your grow your career within the bank. * Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives. Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, sustainability and flexibility’ section. We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.
Your opportunity: As the Senior Product Manager - felix , you are the accountable lead for felix performance, product innovation and strategy. You define, refine and agree the commercial strategy, product vision and roadmap for felix mobile, and you are responsible for the felix P\&L, growth strategy and overall product direction. The role is responsible for customer base growth, revenue and margin performance with a focus on hitting or exceeding annual budget, and for the end-to-end customer experience across all digital touchpoints. You set and manage KPIs and performance targets across the funnel, the base and revenue, and act as the central point of contact for digital performance, CRO and experimentation. You'll make impact by: Commercial Responsibilities * Accountable for the felix P\&L and for achieving weekly, monthly and annual population, revenue and margin targets. * Develop and implement commercial strategies to maximise customer acquisition and base value, including pricing strategy, promotional constructs and partnership initiatives. * Own the commercial case behind retention and upgrade activity, partnering with CLM and Marketing on base management and lifecycle value. * Lead the felix annual and quarterly budget process, and partner with Finance and the Senior Commercial Manager on forecasting, LRP inputs and business case sign-off. Product Strategy \& Execution * Define and drive the felix product strategy and roadmap aligned to company goals, market trends, customer needs and the competitive landscape. * Own the product portfolio and lifecycle as the range widens beyond core mobile capabilities * Provide direction to the product development process, working closely with technology, third-party vendors and marketing to deliver quality products on time and within budget. * Own end-to-end digital customer experience — onboarding, eSIM, SIM swap, self-serve and app — as a named accountability, not a bi-product of delivery. * Engage with customers \& internal insights teams to gather feedback, identify opportunities for innovation and differentiation, and protect the felix challenger positioning. * Partner with our legal \& regulatory teams to stay informed about regulatory and compliance requirements relevant to the telecommunications industry, ensuring products and commercial activity meet TCP Code, ACMA and internal obligations. Growth, Insight \& Experimentation * Act as the central point of contact for felix digital performance, conversion rate optimisation, experimentation and testing. * Set the growth agenda and hold the Digital Growth Lead to a governed test roadmap with clear commercial measures of success. * Partner with the Commercial, Pricing \& Insight pillar to turn base, funnel and journey data into prioritised product, pricing and CX decisions. * Use insight and AI tooling to lift the speed and quality of decision making across the funnel and the base. Leadership * Lead, mentor and develop a team of three across digital product, growth (inc. eCommerce) and product operations, fostering innovation, collaboration and continuous improvement. * Enable (removing blockers), motivate, support, direct and continuously develop a committed, empowered and high-performing team. * Lead the wider felix cross-team as business owner — supporting prioritisation, blockers and decisions across the roadmap. * Key member of the felix and wider Digital Prepaid Product \& Pricing team, fostering a culture of high performance and challenging the status quo. * Own stakeholder alignment across Legal, Regulatory, Security, Finance, Care, Marketing and Technology. What you’ll bring: * 8+ years of product management experience within a highly complex technology-based digital environment (with exposure to both Web \& App). * Demonstrated P\&L ownership or full commercial accountability for a consumer product, brand or business line. * Strong business, commercial and marketing acumen and the ability to see the “big picture” while driving towards digital-specific targets and objectives. * Proven experience developing pricing and customer growth strategies, including owning pricing and promotions across digital and retail channels for acquisition. * Experience leading and developing a small, multi-disciplinary team. * Deep understanding of the digital landscape, technologies, trends and tools needed to drive product performance * An understanding of UX principles and the importance of customer-centred design practices as they apply to digital product * Solid understanding of data \& behavioural analytics and how to use data to make informed decision * Passionate about digital, eCommerce and self-service technologies Strong stakeholder management skills — the ability to influence, build credibility and gain commitment. * Ideally, you will also have: * Telecommunications exposure (prepaid or MVNO experience highly favourable) * Experience defining and launching new digital B2C products into market. * Exposure to eCommerce, online customer self-service, payments and applications * Familiarity with key digital product/performance tools 1. DXPs such as Optimizely 2. Product/Behavioural Analytics software (ie. Mixpanel), 3. Digital analytics tools (ie. GA4) 4. BI/Data visualization platforms like QuickSight/PowerBI 5. App Stores (iOS/PlayStore) Experience scaling a challenger or purpose-led brand in a competitive environment/industry, challenging incumbents and driving market share growth * What's in it for you? * Flexible hybrid way of working (from home and office) * ‘Stay Connected Mobile’ – Access to a free mobile plan * ‘Stay Connected NBN’ – Access to a free, high‑speed NBN plan (up to 500 Mbps) * ‘Your Leave’ - additional leave to be used whenever you like - every year * Access to TPG Learning Hub platform and internal development opportunities * Access to Corporate Partner Discounts Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo. Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes. #LI-Hybrid