Intelligence Analyst
ZeroFox is seeking a creative, results-driven Intelligence Analyst with strong analytical skills, regional expertise, and language capabilities. The ideal candidate excels at online investigations, connecting the dots to deliver actionable threat intelligence across cyber, physical, reputational, and compliance domains. You’ll assess risks, analyze trends, and provide clear, proactive reporting to support critical client protection. This role requires critical thinking, discretion, and a passion for fast-paced, mission-driven work that strengthens long-term client trust. Role and Responsibilities: • Leverage your analytical skills and tradecraft; • Proactively update the Client’s ZeroFox Platform, creating reporting that clearly shows the effectiveness of their solution, providing ongoing education, and being the internal ZeroFox advocate for your Clients needs; • Assist in customer care and all production aspects, covering the range of assigned duties. Support and/or lead recurring deliverables and touchpoints • Provide security alerts, short and long-form intelligence reports, and investigative summaries; • Focus on customer-specific collections metrics, key observables, and other quantifiable datasets to support value-add. Intelligence-Specific Requirements • General experience in threat intelligence • Understanding of the threat intelligence lifecycle • Experience in writing both brief and long-form intelligence and investigative reports • Experience in orally delivering intelligence briefs or presentations in English and Iraqi Arabic • Experience in analyzing and synthesizing large amounts of data and information to turn it into actionable intelligence Analyst-Specific Requirements • Ability to convey complex ideas, trends, and information in a simple way • Experience servicing or working face-to-face with Clients • Ability to liaise between various internal and external teams • Ability to navigate Client issues, incidents, and culture in a respectful and timely manner • Ability to assess, write, and communicate in an informed, objective, and timely manner • Ability to quickly and effectively respond to requests and meet deadlines • Proven use of discretion when making important decisions • Strong organizational skills and ability to prioritize and track multiple projects in tandem • Strong attention to detail and proven research skills • Strong data analysis skills • Ability to translate Client requirements into tactical and operational processes • Quick ability to adapt and recommend solutions as needed based on evolving situations • Ability to be highly collaborative but also work independently Tooling and Technology Experience Qualifications • Direct Client advocacy and engagement experience in post-sales or professional services functions • Provide advice and guidance as the subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform • Ability to assist in facilitating requests for new platform configuration and changes to use cases within the Client environment. Work with the Client on an ongoing basis, attending all recommended calls and meetings • Design and develop innovative solutions to Client requirements using ZeroFox’s platform • Deliver web-based training to user groups to support organizational adoption • Undertake discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes • Assist in functioning as a frontline technical resource for “best practice” and informal Client questions • Initiate engagement with other ZeroFox resources when needed as a Client advocate to ensure speedy resolution of Client issues • Maintain current functional and technical knowledge of ZeroFox service options • Help to document best practices in developing and using ZeroFox solutions Requirements • Native speaker or fluency in Iraqi Arabic (must be comfortable reading, writing, speaking and briefing in this language) • Experience in open source and social media research, or investigations, typically obtained in 2-3 years; ability to connect the dots • Creativity in leveraging internet search techniques and methods • Ability to determine the credibility, value, significance, and relevancy of information from different data sources to produce clear, concise, and timely analytical products • Experience with some of the following: Social Media Platforms, blogs, IRC, Deep / Darkweb, and message boards • Ability to collect, authenticate, validate and document online evidence • Strong written and oral communication skills; comfortable with providing briefings and presentations • Experience producing short and long form reports, applying BLUF or similar models • Comfort working independently and in teams • Proficient in Google Suite of productivity tools • Knowledge of data analytics, dashboards, and reporting • Skill with various workflow tools: Google Suite, Monday[.]com, Zendesk. • Propensity to thrive on change and general dissatisfaction with the “status quo” founded on the belief that great is better than good Education / Training Requirements: • Bachelor’s or Graduate degree, preferably in Computer Science, Information Systems, Cyber, Intelligence studies or other similar background Physical and Sensory Requirements: Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine eye-hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to travel =/< 10%, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use a computer, cell phone, monitor(s), mouse and keyboard extensively and for lengthy periods of time. EOE/AA/M/F/Veteran/Disability Employer Benefits • Competitive compensation • Community-driven culture with employee events • Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture About us ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today. Equal Opportunity We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.
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