Job Title: Front Desk Receptionist / Patient Services Coordinator
\ Desert Sky Spine \& Sports Medicine is a leading provider of non-operative musculoskeletal care, specializing in spine, sports, and work-related injuries. We are committed to patient-centered care and utilize innovative, evidence-based procedures to support recovery and long-term wellness across our clinics and ambulatory surgery center (ASC). Job Summary We are seeking a friendly, organized, and detail-oriented Front Desk Receptionist to serve as the first point of contact for patients at our Tucson-based Ambulatory Surgery Center specializing in interventional pain management procedures. In this role, you will manage patient check-in/check-out, scheduling, insurance verification, and administrative support to ensure a seamless, compassionate experience for individuals seeking relief from chronic pain. The ideal candidate thrives in a high-volume outpatient setting, maintains professionalism under pressure, and contributes to efficient daily operations. Key Responsibilities Greet patients and visitors warmly and professionally upon arrival; provide excellent customer service and direct them appropriately. Check in patients: verify demographic and insurance information, collect copays/deductibles/deposits, scan documents, and obtain required consents/forms. Check out patients: schedule follow-up appointments or additional procedures, provide discharge instructions, and answer questions about post-procedure care. Verify insurance eligibility and benefits in advance or on the day of service; calculate estimates, collect payments, and process financial arrangements. Schedule procedures, consultations, and follow-ups using the practice management system; coordinate with clinical staff to optimize physician and OR schedules. Answer multi-line phones promptly, screen calls, take messages, and route inquiries to appropriate team members (e.g., nursing, billing, physicians). Maintain accurate patient records, and ensure HIPAA compliance at all times. Manage daily patient flow: monitor waiting areas, notify clinical staff of arrivals, and minimize wait times in a same-day procedure environment. Assist with administrative tasks such as faxing, filing, ordering supplies, and supporting billing/collections as needed. Participate in quality improvement initiatives, infection control protocols, and regulatory compliance (e.g., AAAHC, CMS standards) for an ASC. Required Qualifications High school diploma or equivalent. Minimum 1–2 years of experience in a medical front office, reception, or patient services role (ASC, outpatient surgery, pain management clinic, or similar procedural setting strongly preferred). Proficiency with electronic medical records (EMR) and practice management systems; experience with insurance verification and medical billing basics. Excellent communication, interpersonal, and multitasking skills; ability to remain calm and professional in a busy environment. Strong attention to detail, organizational abilities, and commitment to patient privacy (HIPAA knowledge required). Basic computer skills (Microsoft Office, email, scanning); typing speed sufficient for data entry. Preferred Qualifications Experience in an Ambulatory Surgery Center (ASC) or pain management/interventional spine clinic. Familiarity with insurance processes specific to pain management procedures (e.g., prior authorizations for injections, ablations, or neuromodulation). Bilingual (English/Spanish). Knowledge of ASC regulatory standards (AAAHC, Joint Commission). Work collaboratively in sunny Tucson, Arizona, with a focus on work-life balance. Pay: $17.50 - $18.00 per hour Benefits: 401(k) 401(k) matching AD\&D insurance Dental insurance Health insurance Life insurance Paid time off * Vision insurance Work Location: In person