Job Title: Front Desk Receptionist / Patient Services Coordinator

**\** Desert Sky Spine \& Sports Medicine is a leading provider of non\-operative musculoskeletal care, specializing in spine, sports, and work\-related injuries. We are committed to patient\-centered care and utilize innovative, evidence\-based procedures to support recovery and long\-term wellness across our clinics and ambulatory surgery center (ASC). **Job Summary** We are seeking a friendly, organized, and detail\-oriented Front Desk Receptionist to serve as the first point of contact for patients at our Tucson\-based Ambulatory Surgery Center specializing in interventional pain management procedures. In this role, you will manage patient check\-in/check\-out, scheduling, insurance verification, and administrative support to ensure a seamless, compassionate experience for individuals seeking relief from chronic pain. The ideal candidate thrives in a high\-volume outpatient setting, maintains professionalism under pressure, and contributes to efficient daily operations. **Key Responsibilities** * Greet patients and visitors warmly and professionally upon arrival; provide excellent customer service and direct them appropriately. * Check in patients: verify demographic and insurance information, collect copays/deductibles/deposits, scan documents, and obtain required consents/forms. * Check out patients: schedule follow\-up appointments or additional procedures, provide discharge instructions, and answer questions about post\-procedure care. * Verify insurance eligibility and benefits in advance or on the day of service; calculate estimates, collect payments, and process financial arrangements. * Schedule procedures, consultations, and follow\-ups using the practice management system; coordinate with clinical staff to optimize physician and OR schedules. * Answer multi\-line phones promptly, screen calls, take messages, and route inquiries to appropriate team members (e.g., nursing, billing, physicians). * Maintain accurate patient records, and ensure HIPAA compliance at all times. * Manage daily patient flow: monitor waiting areas, notify clinical staff of arrivals, and minimize wait times in a same\-day procedure environment. * Assist with administrative tasks such as faxing, filing, ordering supplies, and supporting billing/collections as needed. * Participate in quality improvement initiatives, infection control protocols, and regulatory compliance (e.g., AAAHC, CMS standards) for an ASC. **Required Qualifications** * High school diploma or equivalent. * Minimum 1–2 years of experience in a medical front office, reception, or patient services role (ASC, outpatient surgery, pain management clinic, or similar procedural setting strongly preferred). * Proficiency with electronic medical records (EMR) and practice management systems; experience with insurance verification and medical billing basics. * Excellent communication, interpersonal, and multitasking skills; ability to remain calm and professional in a busy environment. * Strong attention to detail, organizational abilities, and commitment to patient privacy (HIPAA knowledge required). * Basic computer skills (Microsoft Office, email, scanning); typing speed sufficient for data entry. **Preferred Qualifications** * Experience in an Ambulatory Surgery Center (ASC) or pain management/interventional spine clinic. * Familiarity with insurance processes specific to pain management procedures (e.g., prior authorizations for injections, ablations, or neuromodulation). * Bilingual (English/Spanish). * Knowledge of ASC regulatory standards (AAAHC, Joint Commission). * Work collaboratively in sunny Tucson, Arizona, with a focus on work\-life balance. Pay: $17\.50 \- $18\.00 per hour Benefits: * 401(k) * 401(k) matching * AD\&D insurance * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Work Location: In person