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Customer Success Manager - Enterprise

Senior Enterprise Customer Success Manager

Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely. We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers. When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here. We are seeking a Senior Enterprise Customer Success Manager - Public Sector to join our team. This is a remote opportunity based in the United States. Job Summary The Senior Enterprise Customer Success Manager (CSM) for the Public Sector (CSM) is responsible for proactive engagement with our largest and most valuable customers in the Federal and Public Sector space. The Enterprise CSM will guide the customer to optimal value realization with their Imprivata solutions while at the same time partnering with the customer on their business needs and positioning future product investments. This role maintains a yearly ARR quota by driving customer satisfaction, product adoption, and long-term customer value across assigned accounts. You will work cross-functionally within the organization to resolve customer satisfaction related issues and strategically deliver a signature experience for our customers, ensuring full renewals and product expansion across the Digital Identify Framework (DIF). The Sr. Enterprise CSM is also responsible for maintaining a working relationship with the assigned commercial vice president of sales and will act as an escalation point for any customer issues in that region. Duties and Responsibilities Develop and execute account strategies that drive customer value, identify cross-sell opportunities, and ensure subscription and maintenance renewals (ARR). Build and maintain executive-level relationships to ensure satisfaction and strategic alignment with Imprivata. Act as a trusted consultant for Federal and Public Sector customers, identifying business needs, trends, and opportunities for expanded solution adoption. Plan, facilitate, and deliver value-based executive business reviews, including data analysis, insights, and prescriptive recommendations. Coordinate internal technical, clinical, and commercial resources to resolve complex customer issues and conduct value discovery health checks. Track customer health, deployments, utilization, NPS, and key metrics within Gainsight, maintaining accurate documentation and strategic action plans. Capture and share customer success stories, use cases, and feedback to support marketing efforts and product/program improvements. Drive customer engagement through ongoing communications such as product updates, upgrades, events, webinars, and conferences. Serve as a subject matter expert on customer experience processes, maintaining situational awareness across all assigned accounts. Communicate customer trends, escalations, and “voice of the customer” insights to leadership, including the Director of Customer Success and VP of Sales. Other duties as assigned and required Qualifications Bachelor’s degree in Business or related discipline. 10+ years of relevant experience in enterprise software and services, customer success, and/or critical account management with 6+ years working enterprise clients. Active Secret or Top Secret security clearance preferred. Domain expertise in the cybersecurity, data privacy \& security space preferred. Experience working with Public Sector and Federal agencies Proven self-starter with a strong track record of driving customer success, building executive-level relationships, and influencing increased solution adoption and value. Deep ability to understand high-level technical product capabilities, translate them into business solutions, and manage technical escalations with strong problem-solving skills. Highly organized and adaptable professional, able to prioritize and multitask across many customers while navigating change and challenging situations with professionalism. Exceptional communication, storytelling, and presentation skills, combined with strong cross-functional collaboration to align internal teams and deliver customer outcomes. This position offers a total compensation range of $171,000.00 to $204,000.00 inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications. At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you! Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-Remote #LI-LI1

Enterprise Customer Success Manager

About Rippling Rippling is the first way for businesses to manage all of their HR \& IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500). About the role Rippling is seeking a vibrant Enterprise Customer Success Manager (internally titled: Technical Account Manager) to join our rapidly scaling team. As a core part of our Customer Success organization, you'll serve as an emerging strategic technical advisor for our largest and most complex customers. This transitional role requires exceptional technical troubleshooting and cross-functional coordination to drive rapid resolution for critical customer milestones and issues. More than a relationship manager, you will be a single point of contact for solving complex challenges, acting as a critical liaison between customers and our internal product and engineering teams. This role is for a self-starter who thrives on solving intricate problems and is committed to delivering an impeccable customer experience. What you will do Act as a trusted technical and strategic advisor by becoming a subject matter expert across Rippling’s entire platform, including complex and regulated fields like payroll, benefits administration, and HR. Provide proactive technical consultation to help customers optimize their workflows, implement best practices, and increase adoption of new features. Serve as a primary escalation point for critical customer issues, working cross-functionally with internal Support, Product, and Engineering teams to drive rapid resolution and provide comprehensive root-cause analyses. Build long-term relationships by owning a book of about 20 clients, guiding them through key milestones such as open enrollment and year-end payroll filing. Identify and qualify add-on opportunities and support renewal negotiations in partnership with your Account Manager counterparts. Master the Rippling product suite and the nuances of how our offerings work together. Work directly with customers to understand their core business needs and advise on the most effective Rippling solutions. What you will need 4+ years of experience in a technical, customer-facing role supporting a dedicated book of business at a B2B SaaS company (e.g., Technical Account Manager, Customer Success Manager, Account Manager, etc.). Demonstrated ability to manage a portfolio of enterprise accounts and adapt to changing responsibilities. Proven subject matter expertise in one or more of the following: B2B SaaS, HR, Payroll, Benefits Administration, or IT. Exceptional problem-solving and technical troubleshooting skills. Stellar written and verbal communication skills with a track record of building strong customer relationships. Hands-on experience resolving complex customer escalations. Passion for training both customers and internal teams. Bonus points for: Experience at a technology-focused PEO or HRIS company. Experience with a multi-product platform. Please note: We will not be hiring in the San Francisco Bay Area or New York City Metropolitan Area. Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed. Please note: We are not currently able to consider or hire any candidates located in the greater San Francisco Bay Area or New York City Metropolitan Area. #li-remote The pay range for this role is: 100,000 - 112,000 USD per year(US Tier 2) 90,000 - 105,000 USD per year(US Tier 3)

Enterprise Customer Success Manager (part time)

Dado is looking for a part-time Enterprise Customer Success Manager, to join our small but mighty team as the company moves into its next phase of growth. This is a long-term contract role (1099 if you're in the US). Dado’s CS team acts as strategic consultants and trusted advisors to our customers on the most impactful way to automate and streamline their people processes. This is a hands-on role in which you’d be working with a small number of enterprise customers to build out their people processes on the Dado platform, then iteratively improve and troubleshoot them. At the same time, you’d be looking for opportunities to expand Dado usage within the organization, and channelling ideas for platform improvements back to the product team. About you You have multiple years of experience in client-facing roles in customer success/account management teams or consultancies/agencies You’re a fast learner who’s comfortable getting to grips with complex products, and guiding customers while your own knowledge is still developing You enjoy hands-on problem solving, with a curious and methodical mind and a talent for coming up with creative solutions to customer needs You’re exceptionally well organized and highly proactive in managing your own work You have extremely strong written and verbal communication skills and an understanding of good communication practices for remote teams You have worked at small companies before so you understand both the challenges and the bigger opportunities for impact Past experience in HR, Service Design or Operations is an advantage, but not required Dado is an equal opportunity employer and we welcome nontraditional candidates, and people of all backgrounds, experiences, abilities and perspectives. If you identify as a woman, gender diverse, ability diverse, BIPOC or queer, we especially want to hear from you – make sure to apply even if you feel you don’t fulfill all listed requirements. Requirements Customer relationship management: Develop trusted, high-touch relationships and a thorough understanding of your customers’ business priorities and internal dynamics. Deep product knowledge: Learn the ins and outs of the Dado platform so you can guide customers on the best solution for their needs. Troubleshooting: Independently investigate issues reported by your customers and provide immediate workarounds before coordinating with internal engineering teams for longer-term fixes. Project management: Lead the implementation, roll out, and ongoing adoption of the Dado platform across customer organizations, including acting as the primary coordinator between different customer teams Account expansion and retention: Identify new business units and use cases within existing accounts to increase product stickiness and identify early signs of churn risk. Ownership and initiative: Proactively drive your projects to completion by identifying next steps and creative ways around blockers. Focus on delivering tangible customer value rather than just completing assigned tasks. Working in ET or CT timezone: You can be anywhere in the world, but you must work during standard Central or Eastern business hours. 20-30 hours a week: We can support some flexibility, but you must be able to work part/all of the morning, 4 or 5 days per week. About Dado Have you ever started at a company and been sent a giant pdf or template in a project management tool as a way to track your onboarding? Were you ever promoted to a management role only to realize months in that you were never added to the manager email list, private chat channel or calendar invites? Did you ever need to take or return from a leave of absence and struggled to know what to do and how to set up your team during that time? Want to make those stressful moments better for others? Dado is an employee experience orchestration platform that empowers HR Teams to run holistic employee-first experiences at scale, dramatically reducing stress and admin time across the organization. The Dado platform is 4 years old, with a broad customer base and proven success in the market. Our enterprise customers tend to have US headquarters, while the Dado CS team is mostly based across US and Western European timezones. We are a distributed, profitable, fully remote company headquartered in Berlin, Germany. We're a diverse and inclusive workplace where we value transparency, autonomy, experimentation, and kind, direct feedback. Pay: $40.00 - $70.00 per hour Expected hours: 20.0 – 30.0 per week Application Question(s): If you're in the US, are you comfortable being a 1099 rather than a W2 worker? (please respond with more than "yes") Please confirm you're looking for a part-time role (20-30 hours per week). Please respond with more than "yes". Are you able to work in conventional Eastern Time business hours, in particular in the mornings? (please respond with more than "yes") * Have you worked for a fully remote company or in a fully remote role? (please respond with more than "yes") Work Location: Remote

Enterprise Customer Success Manager

Enterprise Customer Success Manager

Enterprise Customer Success Manager, Nursing Health Education (Remote)

AI Customer Success Manager, Enterprise

Enterprise Customer Success Manager

Enterprise Customer Success Manager

About Rippling Rippling is the first way for businesses to manage all of their HR \& IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500). About the role Rippling is seeking a vibrant Enterprise Customer Success Manager (internally titled: Technical Account Manager) to join our rapidly scaling team. As a core part of our Customer Success organization, you'll serve as an emerging strategic technical advisor for our largest and most complex customers. This transitional role requires exceptional technical troubleshooting and cross-functional coordination to drive rapid resolution for critical customer milestones and issues. More than a relationship manager, you will be a single point of contact for solving complex challenges, acting as a critical liaison between customers and our internal product and engineering teams. This role is for a self-starter who thrives on solving intricate problems and is committed to delivering an impeccable customer experience. What you will do Act as a trusted technical and strategic advisor by becoming a subject matter expert across Rippling’s entire platform, including complex and regulated fields like payroll, benefits administration, and HR. Provide proactive technical consultation to help customers optimize their workflows, implement best practices, and increase adoption of new features. Serve as a primary escalation point for critical customer issues, working cross-functionally with internal Support, Product, and Engineering teams to drive rapid resolution and provide comprehensive root-cause analyses. Build long-term relationships by owning a book of about 20 clients, guiding them through key milestones such as open enrollment and year-end payroll filing. Identify and qualify add-on opportunities and support renewal negotiations in partnership with your Account Manager counterparts. Master the Rippling product suite and the nuances of how our offerings work together. Work directly with customers to understand their core business needs and advise on the most effective Rippling solutions. What you will need 4+ years of experience in a technical, customer-facing role supporting a dedicated book of business at a B2B SaaS company (e.g., Technical Account Manager, Customer Success Manager, Account Manager, etc.). Demonstrated ability to manage a portfolio of enterprise accounts and adapt to changing responsibilities. Proven subject matter expertise in one or more of the following: B2B SaaS, HR, Payroll, Benefits Administration, or IT. Exceptional problem-solving and technical troubleshooting skills. Stellar written and verbal communication skills with a track record of building strong customer relationships. Hands-on experience resolving complex customer escalations. Passion for training both customers and internal teams. Bonus points for: Experience at a technology-focused PEO or HRIS company. Experience with a multi-product platform. Please note: We will not be hiring in the San Francisco Bay Area or New York City Metropolitan Area. Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed. Please note: We are not currently able to consider or hire any candidates located in the greater San Francisco Bay Area or New York City Metropolitan Area. #li-remote The pay range for this role is: 100,000 - 112,000 USD per year(US Tier 2) 90,000 - 105,000 USD per year(US Tier 3)

Enterprise Customer Success Manager (part time)

Dado is looking for a part-time Enterprise Customer Success Manager, to join our small but mighty team as the company moves into its next phase of growth. This is a long-term contract role (1099 if you're in the US). Dado’s CS team acts as strategic consultants and trusted advisors to our customers on the most impactful way to automate and streamline their people processes. This is a hands-on role in which you’d be working with a small number of enterprise customers to build out their people processes on the Dado platform, then iteratively improve and troubleshoot them. At the same time, you’d be looking for opportunities to expand Dado usage within the organization, and channelling ideas for platform improvements back to the product team. About you You have multiple years of experience in client-facing roles in customer success/account management teams or consultancies/agencies You’re a fast learner who’s comfortable getting to grips with complex products, and guiding customers while your own knowledge is still developing You enjoy hands-on problem solving, with a curious and methodical mind and a talent for coming up with creative solutions to customer needs You’re exceptionally well organized and highly proactive in managing your own work You have extremely strong written and verbal communication skills and an understanding of good communication practices for remote teams You have worked at small companies before so you understand both the challenges and the bigger opportunities for impact Past experience in HR, Service Design or Operations is an advantage, but not required Dado is an equal opportunity employer and we welcome nontraditional candidates, and people of all backgrounds, experiences, abilities and perspectives. If you identify as a woman, gender diverse, ability diverse, BIPOC or queer, we especially want to hear from you – make sure to apply even if you feel you don’t fulfill all listed requirements. Requirements Customer relationship management: Develop trusted, high-touch relationships and a thorough understanding of your customers’ business priorities and internal dynamics. Deep product knowledge: Learn the ins and outs of the Dado platform so you can guide customers on the best solution for their needs. Troubleshooting: Independently investigate issues reported by your customers and provide immediate workarounds before coordinating with internal engineering teams for longer-term fixes. Project management: Lead the implementation, roll out, and ongoing adoption of the Dado platform across customer organizations, including acting as the primary coordinator between different customer teams Account expansion and retention: Identify new business units and use cases within existing accounts to increase product stickiness and identify early signs of churn risk. Ownership and initiative: Proactively drive your projects to completion by identifying next steps and creative ways around blockers. Focus on delivering tangible customer value rather than just completing assigned tasks. Working in ET or CT timezone: You can be anywhere in the world, but you must work during standard Central or Eastern business hours. 20-30 hours a week: We can support some flexibility, but you must be able to work part/all of the morning, 4 or 5 days per week. About Dado Have you ever started at a company and been sent a giant pdf or template in a project management tool as a way to track your onboarding? Were you ever promoted to a management role only to realize months in that you were never added to the manager email list, private chat channel or calendar invites? Did you ever need to take or return from a leave of absence and struggled to know what to do and how to set up your team during that time? Want to make those stressful moments better for others? Dado is an employee experience orchestration platform that empowers HR Teams to run holistic employee-first experiences at scale, dramatically reducing stress and admin time across the organization. The Dado platform is 4 years old, with a broad customer base and proven success in the market. Our enterprise customers tend to have US headquarters, while the Dado CS team is mostly based across US and Western European timezones. We are a distributed, profitable, fully remote company headquartered in Berlin, Germany. We're a diverse and inclusive workplace where we value transparency, autonomy, experimentation, and kind, direct feedback. Pay: $40.00 - $70.00 per hour Expected hours: 20.0 – 30.0 per week Application Question(s): If you're in the US, are you comfortable being a 1099 rather than a W2 worker? (please respond with more than "yes") Please confirm you're looking for a part-time role (20-30 hours per week). Please respond with more than "yes". Are you able to work in conventional Eastern Time business hours, in particular in the mornings? (please respond with more than "yes") * Have you worked for a fully remote company or in a fully remote role? (please respond with more than "yes") Work Location: Remote

Enterprise Customer Success Manager - East Coast

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's

Enterprise Select Customer Success Manager

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the sa

Manager, Enterprise Customer Success

We’re looking for a Manager of Enterprise Customer Success to manage, recruit, onboard and train a team of Enterprise Customer Success Managers. Your team is responsible for proactively driving adoption across our existing customer base through on-boarding and customer education. The team advocates for the customer internally and focuses on a positive customer experience. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work. Check out som

Customer Success Manager, Enterprise, DACH

Senior Enterprise Customer Success Manager

As a Senior Enterprise Customer Success Manager, you will be responsible for driving the healthy adoption and positive experience of some of Datadog’s largest and most strategic customers. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: </

Enterprise Customer Success ManagerNew

Enterprise Customer Success Manager

Enterprise Customer Success Manager

Enterprise Customer Success Manager

Enterprise Customer Success Managerとして、Datadogの中でも最大規模かつ戦略的に重要な顧客を担当し、プロダクトの健全な活用促進と、ポジティブな顧客体験の実現をリードしていただきます。 Datadogでは、オフィスカルチャーを大切にしています。人と人との関係性やコラボレーション、そこから生まれる創造性を重視し、ハイブリッドワークを通じて、一人ひとりに合ったワークライフバランスを実現しています。 主な業務内容（What You’ll Do） SalesおよびTechnical Solutionsと連携し、オンボーディングから活用成熟フェーズまでのプロダクト利用促進を主体的に推進 新規顧客のオンボーディングプロセスをオーナーとして設計・推進・プロジェクト管理 顧客のサクセスプランを策定し、主体的に管理・実行 Datadogへの投資価値・成果について、意思決定者と継続的に認識をすり合わせ</

Enterprise Customer Success Manager - Paris

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's

Enterprise Customer Success Manager - Denver

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's

Enterprise Customer Success Manager, AMER

Enterprise Customer Success Manager - German Fluency

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the sa

Principal Customer Success Manager, Enterprise

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy w

Enterprise Customer Success Manager - Public Sector

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the sa

Senior Customer Success Manager II - Enterprise

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready* to make a change? As a Senior Customer Success Manager, Toast’s way of saying an “Account Manager”, you serve as the customer’s main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship

Enterprise Customer Success Manager

$98,000 - $105,000/yr

Enterprise Customer Success Manager - Boston/New York

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You'll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative. Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results. Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next-step initiatives. Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities. Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making. Own and project manage the on-boarding process for new customers Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablemen and other technical teams to ensure consistent value delivery and messaging. Who You Are: Customer-centric with 3+ years in a Customer Success or Account Management role Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts Knowledgeable in working with Fortune 1000 companies and global brands across all industries A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals Experienced in the B2B tech space or with SaaS companies Able to travel for customer onsite visits and events as required Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: Best-in-breed onboarding Generous global benefits Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.* About Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Enterprise Customer Success Manager

Customer Success Manager, Enterprise

$165,100 - $247,600/yr

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy wit

Enterprise Customer Success Manager

Enterprise Customer Success Manager

Customer Success Manager - Enterprise

Enterprise Customer Success Manager

Enterprise Customer Success Manager

Principal Customer Success Manager - Enterprise (Logistics Vertical)

Description: Location: Atlanta, GA (Hybrid) Type: Full-Time, Individual Contributor Who We Are Cognosos leads the market in delivering real-time asset location and tracking intelligence solutions. Our lightweight, flexible, and scalable platform deploys quickly indoors and outdoors, delivering an unparalleled combination of price and performance across various industries, including automotive, logistics, and healthcare. Join our dynamic team as we accelerate our momentum in our current markets and prepare to launch into our next ones. We were recently named as one of Atlanta’s Top Places to Work by the Atlanta Business Journal. Learn more about Cognosos's mission to equip enterprises with instant asset intelligence that unlocks operational potential and optimizes performance at www.cognosos.com. Requirements: The Opportunity Cognosos is looking for an Enterprise Strategic Account Manager - a seasoned professional who thrives on the complexity, scale, and prestige of managing large global automotive, supply chain, and manufacturing accounts. The ideal candidate is a high-level Individual Contributor who wants to own the entire lifecycle of a key account. You will be the face of our company to executive leadership while simultaneously acting as the internal and external project manager ensuring tactical milestone delivery. #### What Success Looks Like Full Account Ownership: You are the owner of key relationships within your accounts, from executive to front line. You know their stakeholders, their internal politics, and their business cycles better than anyone else. Tactical Excellence: You don't just oversee the deployment; you ensure the trains run on time. You’ll bridge the gap between account day-to-day needs and our internal product/operations teams. Revenue Expansion and Growth: You act with curiosity. By understanding each account’s long-term goals, you identify upsell and expansion opportunities (SDR mindset) and work with internal teams to bring them to the finish line. Retention at All Costs: You are responsible for ensuring we are indispensable. You defend the renewal by delivering ongoing, measurable ROI. #### What You’ll Do Navigate and influence executive relationships within automotive, supply chain, and manufacturing accounts to align our solutions with their business outcomes. Manage the execution of existing Statements of Work and Project Plans, ensuring every deliverable is met with precision. Act as the primary advocate for your accounts internally, while balancing the commercial realities of our partnership. Proactively identify "white space" within the account ecosystems for potential growth and expansion. Your consultative selling experience will identify business challenges and create solutions for your customers. Maintain a rigorous cadence of Business Reviews (QBRs) that focus on outcomes, not just activities. Understand the competitive landscape, industry trends, and customer needs so you can effectively position the Cognosos portfolio. Travel as necessary to deliver customer outcomes (10-25%) #### Who You Are The Veteran: You have 10+ years of experience in Strategic Account Management or Customer Success, specifically managing automotive, manufacturing, or similar Fortune 100 global accounts. Technical Acumen: You are willing to develop a deep, working understanding of how the underlying IoT technology functions—from firmware and hardware to network and software—in order to diagnose issues quickly and guide customers toward successful outcomes The "Player-Coach" Mentality: You are comfortable both presenting to a C-Suite audience and then getting hands on, digging into project task lists. Project Obsessed: You have a disciplined approach to project management. You don’t let details slip through the cracks. You are willing to organize both internal and external resources towards an outcome. Intellectually Curious: You are a natural investigator. You ask the "second and third" questions to find the root of a customer’s challenge. You proactively seek insights from both your accounts and industry events. Resilient: You understand that large accounts have friction. You are a problem-solver who stays calm under pressure and moves toward a "Yes." Autonomous Operator: You have excellent time management skills, and work with high levels of autonomy and self-direction. #### Why This Role? This is a rare opportunity to own cornerstone accounts for our business. You will have the autonomy of an entrepreneur with the backing of a world-class team. If you pride yourself on being the "go-to" person for the world's most demanding customers, we want to talk to you. Benefits and Perks: Competitive salaries Unlimited vacation so you can rest and recharge Full benefits program (Health, Dental, Vision, 401(k) match, life and disability insurance) Parental Leave Paid parking at our Atlanta office Opportunity for equity participation * Volunteer opportunities Whether it’s virtual happy hours, company-wide contests, or quarterly cultural outings, we are always looking for ways to keep people happy and engaged with their teammates.

Customer Success Manager - Enterprise

Enterprise Customer Success Manager

Enterprise Customer Success Manager

Senior Enterprise Customer Success Manager

Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely. We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers. When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here. We are seeking a Senior Enterprise Customer Success Manager - Public Sector to join our team. This is a remote opportunity based in the United States. Job Summary The Senior Enterprise Customer Success Manager (CSM) for the Public Sector (CSM) is responsible for proactive engagement with our largest and most valuable customers in the Federal and Public Sector space. The Enterprise CSM will guide the customer to optimal value realization with their Imprivata solutions while at the same time partnering with the customer on their business needs and positioning future product investments. This role maintains a yearly ARR quota by driving customer satisfaction, product adoption, and long-term customer value across assigned accounts. You will work cross-functionally within the organization to resolve customer satisfaction related issues and strategically deliver a signature experience for our customers, ensuring full renewals and product expansion across the Digital Identify Framework (DIF). The Sr. Enterprise CSM is also responsible for maintaining a working relationship with the assigned commercial vice president of sales and will act as an escalation point for any customer issues in that region. Duties and Responsibilities Develop and execute account strategies that drive customer value, identify cross-sell opportunities, and ensure subscription and maintenance renewals (ARR). Build and maintain executive-level relationships to ensure satisfaction and strategic alignment with Imprivata. Act as a trusted consultant for Federal and Public Sector customers, identifying business needs, trends, and opportunities for expanded solution adoption. Plan, facilitate, and deliver value-based executive business reviews, including data analysis, insights, and prescriptive recommendations. Coordinate internal technical, clinical, and commercial resources to resolve complex customer issues and conduct value discovery health checks. Track customer health, deployments, utilization, NPS, and key metrics within Gainsight, maintaining accurate documentation and strategic action plans. Capture and share customer success stories, use cases, and feedback to support marketing efforts and product/program improvements. Drive customer engagement through ongoing communications such as product updates, upgrades, events, webinars, and conferences. Serve as a subject matter expert on customer experience processes, maintaining situational awareness across all assigned accounts. Communicate customer trends, escalations, and “voice of the customer” insights to leadership, including the Director of Customer Success and VP of Sales. Other duties as assigned and required Qualifications Bachelor’s degree in Business or related discipline. 10+ years of relevant experience in enterprise software and services, customer success, and/or critical account management with 6+ years working enterprise clients. Active Secret or Top Secret security clearance preferred. Domain expertise in the cybersecurity, data privacy \& security space preferred. Experience working with Public Sector and Federal agencies Proven self-starter with a strong track record of driving customer success, building executive-level relationships, and influencing increased solution adoption and value. Deep ability to understand high-level technical product capabilities, translate them into business solutions, and manage technical escalations with strong problem-solving skills. Highly organized and adaptable professional, able to prioritize and multitask across many customers while navigating change and challenging situations with professionalism. Exceptional communication, storytelling, and presentation skills, combined with strong cross-functional collaboration to align internal teams and deliver customer outcomes. This position offers a total compensation range of $171,000.00 to $204,000.00 inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications. At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you! Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-Remote #LI-LI1

Enterprise Customer Success Manager

Enterprise Customer Success Manager - Public Sector

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You'll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers in the Public Sector Proactively build relationships with customers to achieve loyalty and advocacy within their organization Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal) Own and project manage the on-boarding process for new customers Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization Who You Are: Customer-centric with 3+ years in a Customer Success or Account Management role Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts Knowledgeable in working with Fortune 1000 companies and global brands across all industries A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals Experienced in the B2B tech space or with SaaS companies Able to travel for customer onsite visits and events as required Fluent in written and spoken English Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: Best-in-breed onboarding Generous global benefits Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.* About Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Customer Success Manager, Enterprise

Enterprise Customer Success Manager

About Fuse Universal We're Fuse. And our mission is to help our customers unlock the knowledge and expertise that their people need to improve their skills and perform in their work. Enabling everyday learning moments isn’t just our motto, it’s why our clients like Avon, Dropbox, Hilti and Lotus Cars choose us to help power their organisational learning culture. With our award winning AI powered platform, we are proudly redefining the way that people and organisations learn and communicate. From our beginning in London 2010, we now have over 110 employees located across the globe from South Africa, the US, Mainland Europe, India, Singapore and the UK. We encourage each Fuser to decide where they perform at their brilliant best. We invest in our people and culture, offering competitive financial, health, social and security benefits as well as working remotely but collaboratively through our platform. We're on the lookout for the next passionate and ambitious person to join our mission. Are you ready to be part of the Fuse tribe? We would love to hear from you! About this role In this remote role, as an Enterprise Customer Success Manager, you’ll own the largest and most strategic Fuse accounts, acting as a trusted advisor to senior stakeholders. You’ll drive business value, adoption, and retention at scale, while identifying expansion opportunities and mitigating churn risk. You will manage complex, multi-stakeholder relationships, ensuring alignment between Fuse solutions and your clients’ organisational goals. You will work closely with Sales, Product, Professional Services, and Support to deliver a seamless customer experience and measurable business outcomes. This role requires a commercially savvy, strategic thinker who can influence executive stakeholders, quantify business value, and act as a champion for the customer internally. If you love making clients successful, we would like to talk to you. About the team The Customer Success team forms a crucial part of our Services function here at Fuse. The CS team works directly with our customers to devise operational and strategic initiatives that deliver long-lasting business value. As a team member, you are a client advocate, and your role is to build strong relationships with key stakeholders that enable you to support, nurture, grow and retain the client. Your Responsibilities Own and manage a portfolio of strategic enterprise accounts, serving as the primary point of contact for senior and executive stakeholders Develop and execute strategic success plans aligned with customer objectives, KPIs, and ROI metrics Drive adoption, engagement, and business value across large, distributed user bases Lead executive-level business reviews, presenting insights, trends, and opportunities for adoption, retention, and expansion Identify and mitigate churn risk, coordinating with internal teams to address adoption, satisfaction, or technical challenges Act as the voice of the customer, advocating for customer needs internally and influencing product roadmap priorities Partner with Sales on renewals, expansion, and upsell opportunities, providing data-driven recommendations Collaborate across teams to ensure smooth onboarding, feature adoption, and client success at scale Monitor customer health, usage trends, and engagement metrics to proactively optimise outcomes Requirements 5+ years’ experience in Customer Success or a related customer-facing role within a SaaS organisation, managing enterprise or strategic accounts Experience managing complex accounts with multi-level stakeholders, including executive sponsors Strong commercial acumen, with experience supporting renewals, expansion, and retention strategies Proven ability to develop strategic success plans and demonstrate measurable business value to clients Analytical and data-driven, able to leverage usage metrics and ROI to influence decisions and guide strategy Excellent communication, influencing, and stakeholder management skills at senior levels Ability to manage multiple high-value accounts and priorities simultaneously Tech-savvy and comfortable with SaaS learning platforms, able to demonstrate solutions and recommend best practices Resilient, proactive, and outcome-focused, with a strong sense of ownership and advocacy for clients Preferred: Experience in Learning \& Development, HR Tech, or enterprise enablement platforms Experience managing global or EMEA-based enterprise accounts Benefits Remote first and flexible working L\&D - peer and platform learning - it’s at the heart of what we do 22 days holiday per full calendar year + your birthday off Perkbox - wide ranging benefits; discounted shopping and services Medical Aid Homeworking/ Wellbeing Allowance Employee Assistance Programme Enhanced maternity \& paternity leave Company socials Employee recognition awards: Employee of the Month, Long service awards, Employee referral scheme

Enterprise Customer Success Manager

Enterprise Customer Success Manager - US

Customer Success Manager, Enterprise, DACH

Enterprise Customer Success Manager

Enterprise Select Customer Success Manager

$97,282 - $130,800/yr

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the sa