Application Manager Jobs

Application Manager

Application Manager, Functions Technology Liverpool | Hybrid Working * ompetitive * Benefits We're working with a highly respected financial services organisation seeking an experienced Application Manager to lead the operational management of a critical portfolio of enterprise applications supporting Finance, HR, Risk, Compliance and other corporate functions. This is an excellent opportunity for a service-focused technology leader to take ownership of a complex application environment, driving service stability, operational resilience, supplier performance and continuous improvement across a business-critical portfolio. The Role As Application Manager, you will be responsible for the day-to-day performance, governance and lifecycle management of a portfolio of enterprise applications. Working closely with senior business stakeholders, technology teams and third-party suppliers, you'll ensure services remain secure, reliable and aligned to business priorities. You'll lead application support teams, oversee major incidents and service improvements, manage supplier relationships and ensure all applications operate within regulatory, security and governance requirements. Key Responsibilities Include * Owning application service performance, availability and operational resilience * Leading major incident, problem and change management activities * Managing strategic technology suppliers and service partners * Driving service improvements and reducing recurring issues * Ensuring effective governance, risk management and audit compliance * Supporting application change, service transition and operational readiness activities * Providing clear reporting on service health, risks, costs and priorities * Building strong relationships with senior stakeholders across Finance, HR, Risk and Compliance functions * Leading and developing internal application support capability About You We're keen to speak with candidates who have experience managing enterprise application portfolios within complex corporate environments. You'll Ideally Have * Experience as an Application Manager, Service Delivery Manager, IT Service Manager or similar * Strong knowledge of enterprise applications and SaaS environments * Practical experience of ITIL and service management best practices * Experience leading major incidents, problem management and service improvement initiatives * Strong supplier and vendor management experience * Knowledge of application security, access management and operational controls * Experience working within regulated environments such as Financial Services, Insurance, Utilities or other highly governed sectors * Excellent stakeholder management and communication skills Desirable Experience * ITIL certification * Financial Services or Wealth Management experience * Experience managing application support teams and matrix resources * Exposure to audit, risk and regulatory frameworks Why Apply? This is a high-profile role offering the opportunity to influence the performance and future direction of a critical technology portfolio within a well-established organisation. You'll work closely with senior business and technology leaders while helping shape long-term application management capability and operational excellence. To discuss this opportunity in confidence, please apply today or contact us for further information If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Application Operations Manager

From $500/yr

We are looking for an experienced Applications Operations Manager to lead and develop a high-performing Applications Operations team within a global IT environment. This is a hands-on leadership role combining people management, application operations, incident and problem management, service delivery and continuous improvement . You will ensure supported application environments remain effectively managed while leading the team through incidents, changes, releases and operational priorities. You will also play an important role within the wider IT leadership community, building strong relationships with the business and helping deliver technology services that support the firm and its clients. Duration: Permanent Working Pattern: 2 days working from the office, 3 days remote You will lead the Applications Operations team , working collaboratively with colleagues across the global IT organisation and supporting end users across the business. The team is responsible for the ongoing operation and support of application environments, including releases, changes, service requests, monitoring, incident resolution and operational maintenance. As manager, you will develop and support your team while creating a positive, collaborative and high-performing environment. You will also act as an advocate for Applications Operations, communicating the team's results and achievements across the wider organisation. Key Responsibilities * Lead, develop and retain a high-performing Applications Operations team through effective coaching, mentoring, career development and performance management. * Manage team capacity, skills and resources to balance operational requirements, cost goals and high-quality customer service. * Oversee application and platform changes, releases, service requests and operational maintenance across supported environments. * Lead the effective management and resolution of application incidents, including root cause analysis, corrective actions and viable workarounds. * Act as an escalation point for major incidents and outages, including where required outside normal working hours, coordinating teams and driving issues through to resolution. * Develop and maintain effective incident, ticket handling and escalation processes, tracking KPIs and analysing trends to identify areas for improvement. * Monitor the health of application environments and ensure appropriate responses to system alerts and operational issues. * Oversee audits and analysis of application environments to support effective configuration management and consistency. * Support the integration of new application services and contribute to automation, consolidation and centralisation initiatives. * Ensure operational activity is completed and documented in accordance with required standards, methods and procedures. * Identify system or service improvements based on operational trends and make recommendations where changes or reconfigurations are required. * Oversee team training procedures and ensure both new and existing colleagues receive appropriate coaching and development. * Participate in Change Advisory Board (CAB) meetings where required and maintain awareness of relevant industry and technology developments. * Establish and communicate the team's on-call schedule and ensure effective operational coverage. * Build strong relationships across IT and the wider business, communicating technical information clearly and managing stakeholder expectations effectively. * Contribute positively to the wider IT leadership team, encouraging collaboration, accountability, innovation and continuous improvement. Essential Skills \& Experience * Proven experience directly managing an Applications Operations team, ideally within a law firm or professional services environment. * Strong people leadership skills, with experience coaching, motivating and developing team members and maintaining an engaged, high-performing team. * Experience working successfully with global teams and end users, with strong relationship and stakeholder management skills. * Practical experience of incident, problem and change management, including managing operational queues and escalated issues. * Experience working with infrastructure and operational KPIs, reporting tools and metrics, with the ability to analyse trends and identify improvements. * Strong analytical and problem-solving abilities, with the confidence to research technical issues and drive problems through to resolution. * Strong customer service orientation and the ability to balance customer expectations with available capacity, skills and technology. * Excellent written, verbal and interpersonal communication skills, including the ability to communicate technical ideas in clear, business-friendly language. * Ability to prioritise and deliver effectively in a high-pressure operational environment, including managing competing demands and major incidents. * Highly self-motivated and detail-focused, with a collaborative approach and the ability to work effectively across teams. * A track record of driving short-term operational priorities while remaining aligned with longer-term goals. * A degree in Computer Science or a related discipline is preferred. What sets this role apart This is more than a traditional application support management position. You will combine technical operational leadership with people management , taking responsibility for everything from team development and service performance to incidents, releases, changes and continuous improvement. You will have the opportunity to make a tangible impact on how Applications Operations performs, using KPIs, ticket trends, root cause analysis and operational insights to identify improvements and strengthen service delivery. You will also contribute to automation, consolidation and centralisation initiatives as the firm's technology environment evolves. As part of the wider IT leadership community, you will be expected to think beyond your immediate team. You will collaborate across a global IT organisation, advocate for Applications Operations and help create a culture built around accountability, collaboration, customer service and continuous improvement . What’s in it for you Modern, flexible working – A minimum of 2 days each week required from the office, 3 days from home. Join an award-winning global firm: Clyde \& Co is ranked Band 1 in multiple practice areas by Chambers and Legal 500. Career progression and development – Structured learning and development programmes, secondment opportunities and internal mobility across global offices. Purpose and inclusion – Award-winning for pro bono work and recognised as an inclusive firm, with global DEI initiatives, leadership programmes, and community impact through volunteering and sustainability. Fantastic benefits – Perks include life assurance from day one, season ticket loans and lifestyle discounts, an annual Wellbeing Day each year, 24/7 Employee Assistance Programme and more. Please note: eligibility for benefits may vary based on location and length of service. Full details will be confirmed upon joining. The Firm When you work at Clyde \& Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets. Our Commitment Clyde \& Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity. Learn more about our interview process. A Note on Privacy Please take a moment to read our privacy notice. This describes what personal information Clyde \& Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject. If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde \& Co are aware of this privacy notice. This is the job description as constituted at present; however, Clyde \& Co reserves the right to reasonably amend it in accordance with the changing needs of the business.

Project Manager - Customer Applications - IS Solution Delivery

From $1,456,000/yr

Introduction We require a structured, delivery-focused Project Manager to plan and deliver IS Customer Applications projects and enhancements across the Customer roadmap. The role supports the Loyalty, VAS, Africa VAS, and Clothing portfolios, with responsibility for coordinating business, IS capability, vendor, and operational teams to deliver fit-for-purpose solutions through the full project lifecycle. The role is suited to a Mid to Senior Project Manager who can manage multiple workstreams, drive clear governance, manage risks and dependencies, track budget and resource utilisation, and provide accurate status reporting to the Programme Manager and relevant stakeholders. Duties & Responsibilities Governance Adhere to the governance standard to meet Information Risk, Audit and IS governance frameworks. Ensure project governance through steering committees and stakeholder reporting. Project Management Practise strong project management skills to build accurate plans, understand dependencies and critical paths, and track deliverables in a controlled and structured way. Use project management tools such as plans, milestone roadmaps, task trackers, RAID logs, decision logs and status reports. Maintain a roadmap and manage multiple business requests from complex projects to large and small enhancements simultaneously. Work with IS capability leads to build project delivery teams, secure the right resources at the right time and deliver against the agreed plan. Manage the business case and CAPEX approval processes with strong budget control and early warning of potential budget overruns. Delivery Coordinate delivery across business owners, product owners, IS capability leads, architects, analysts, testers, finance teams and external vendors. Manage scope, delivery priorities, dependencies, risks, issues, assumptions and escalation paths across multiple workstreams. Relationships Build and maintain trusted relationships with accountable business areas by understanding the business need, the intended solution and the required outcomes. Provide clear communication, adopt a customer-service approach, respond quickly to requests and deliver projects on time. Build and maintain trusted relationships with delivery teams through knowledge, structure, negotiation, prioritisation, resource allocation and planning. Show respect and treat all individuals, internal and external to PnP, with dignity. Adopt a professional business attitude. Communication Use a simple, effective and consistent approach to communicating task tracking, milestones and deliverables, overall status, risks, issues and escalations. Complete meaningful and accurate status reports. Key Competencies: Structured planner who can manage multiple projects, enhancements, priorities and dependencies at the same time. Strong delivery discipline, follow-through and accountability for agreed timelines, scope, risks, issues and decisions. Clear communicator who provides accurate status reporting, manages expectations and escalates early when required. Effective stakeholder, vendor and cross-functional team coordinator with strong facilitation, negotiation and influencing skills. Practical problem solver who can work through ambiguity, changing priorities and competing demands without losing momentum. Sufficient technical and commercial awareness to manage integrated delivery, budgets, vendors, governance and project controls. Professional, calm under pressure, self-motivated and willing to take ownership to get work completed properly. Desired Experience & Qualification Experience and Knowledge 5+ years’ experience managing IT or IS business-application projects, preferably in a retail, customer, loyalty, VAS, payments or financial-services environment. Practical knowledge of project management disciplines, project lifecycles, system development lifecycles and application delivery lifecycles. Experience delivering medium to complex projects with multiple workstreams, internal teams, vendors, business stakeholders and technology dependencies. Experience with retail customer solutions, with broad knowledge of business functions in one or more sectors. Experience managing roadmap portfolios, steering-committee packs, project status reporting and prioritised backlogs. Experience tracking project budgets, approved CAPEX/OPEX, actual spend, committed spend, invoicing, time booking and cost recovery. Knowledge and practical application of budget management, cost tracking, risk management and project controls. Experience with business analysis, systems analysis or solution-design documentation is advantageous. Experience managing external vendors or partners. Experience supporting compliance, governance, audit, testing, cutover, operational handover and formal project closure activities. Qualifications Relevant tertiary qualification in Information Systems, Information Technology, Business, Commerce, Project Management or a related discipline. Project Management certificate, diploma or recognised methodology training such as PMBOK, PRINCE2, Agile, Scrum or equivalent is advantageous. Additional training in business analysis, systems analysis, SDLC, change management, financial management, risk management or vendor management is advantageous. Working knowledge of Microsoft 365 tools, Excel-based project tracking, SharePoint, Teams, project-status reporting and project governance documentation Package & Remuneration 12 Month Contract, Approx R700 per hour, based on experience. Interested? Please email natalie@bossps.co.za for further information.

DevSec Ops Application Engineering Manager

The DevSecOps Application Engineering Manager is responsible for providing strategic leadership, governance, and operational oversight of the Bureau’s software engineering, DevSecOps, and release management capabilities. The role leads the development and implementation of enterprise frameworks, standards, tooling, and practices that enable secure, scalable, high-quality, and sustainable software delivery across the organisation. This position drives the adoption of modern DevSecOps methodologies, software engineering best practices, and continuous improvement initiatives to support the Bureau’s digital transformation objectives and service delivery outcomes. It provides expert advice to senior stakeholders, leads workforce capability development, and fosters collaboration across technical teams, business areas, and external partners to ensure solutions are secure, supportable, and aligned with organisational priorities and government requirements. The role is accountable for building a high-performing team culture, strengthening software development capability across the Bureau, monitoring enterprise software quality and security outcomes, and ensuring operational readiness for new and enhanced services. As a senior leader within IT Services, the position contributes to strategic planning, innovation, organisational change, and the achievement of broader Bureau objectives while maintaining accountability for service performance, governance, risk management, and after-hours escalation management responsibilities.