Account Executive (SaaS Customer Experience) - AU
About the Role We're looking for a motivated and results-driven Account Executive to drive net new logo client sales. As part of our high-growth Customer Experience SaaS platform, you'll join a team with a raving fan customer base and strong product-market fit. This is a sales hunter role ideal for someone who is eager to build pipeline, learn complex sales cycles, and close strategic deals. You will own the full sales lifecycle — from outbound prospecting through negotiating and closing net new client contracts — with guidance and mentorship from senior sales leadership. What You'll Do * Own the Full Sales Cycle: Outbound Prospecting → Discovery → Demo → Value Prop Building → Negotiating → Closing * Generate a quality, diversified sales pipeline through strategic outbound efforts and creative prospecting * Lead structured discovery conversations that uncover customer pain, quantify impact, and align to business outcomes * Learn and apply the MEDDIC framework to qualify and advance sales opportunities * Build tailored value propositions tied to measurable ROI and customer outcomes * Deliver product demonstrations that connect capabilities to real customer challenges * Engage with multiple stakeholders across buying committees * Maintain accurate pipeline forecasting and strong deal hygiene in CRM * Negotiate and close contracts while protecting pricing integrity * Partner cross-functionally with marketing, product, and customer success to drive deal success What "Great" Looks Like * You are proactive about building pipeline — you don't wait for opportunities to come to you * You run discovery conversations that customers find genuinely insightful and valuable * You can clearly communicate the economic impact and ROI of our solution * You are developing a strong command of Decision Process, Decision Criteria, and Champion identification * You maintain solid win rates through disciplined qualification * You are building a track record of closing multi-stakeholder SaaS deals Required Experience * 2–4 years of sales experience in B2B SaaS, preferably in Customer Experience, CX, or adjacent categories * Demonstrated track record of meeting or exceeding quota in a new business or hunter-style role * Application of the MEDDIC (or MEDDPICC) framework and willingness to grow deep expertise. * Experience selling into SMB or Mid-Market organizations * Solid outbound prospecting skills (cold calling, email, social selling) * Ability to run a structured, outcome-focused discovery process * Strong communication and storytelling capabilities * Experience managing 1–3 month and 3–6 month B2B sales cycles Core Competencies * Pipeline generation and territory development * Professional communication across organizational levels * Business case and ROI articulation * Objection handling and negotiation * Deal strategy and stakeholder engagement * CRM discipline and forecast accuracy Why Join Us * High-impact role with direct influence on company growth * Strong product-market fit in a mission-critical category (Customer Experience) * Performance-driven culture with strong earning potential * Mentorship and development from elite Customer Experience sales leadership * A collaborative environment that invests in your growth Compensation * Competitive base + uncapped commission * Accelerators for overperformance * Equity participation (where applicable) If you're a driven, coachable seller who is ready to grow your career in CX SaaS, we'd love to hear from you. This is your opportunity to join a high-growth team, develop your craft, and earn exceptional commissions.