Administration Officer – Outpatient Allied Health
Administration Officer - Outpatient Allied Health - The Wesley Hospital Employment Term: Casual Location: Auchenflower, just 5 mins from Toowong Shopping Village and 10 mins from Brisbane City Remuneration: $37.16 - $38.59 p/hr + casual loading + 12% Super + Not for Profit Salary Packaging Applications Close: 13th of November 2026 Applications may be reviewed as they are received and therefore may result in the role closing early if the right applicant is found. Make a meaningful difference with The Wesley Private Hospital The Wesley Hospital is one of Australia’s iconic and largest private not-for-profit hospitals. From the heart of Brisbane, more than 800 Visiting Medical Practitioners and 2,000 staff deliver personalised care through life’s journey making a meaningful difference in the lives of generations of Queenslanders. We offer comprehensive care across a wide range of acute tertiary-level medical and surgical services with a particular focus on cancer care, cardiac care, women’s and children’s care, and complex surgical care. This includes the busiest robotic surgery program and the first Robotic Surgery Centre of Excellence accredited in Australia. An integral part of our team, as an Administration Officer, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Let’s make a meaningful difference, together! Your part in The Wesley Hospital team As the first point of contact for our busy Outpatient Allied Health Centre, you will play an integral role in supporting the delivery of a high-quality patient experience. Working closely with the Allied Health team and Visiting Medical Practitioners, you will provide efficient administrative support and exceptional customer service to patients, their families and carers. This is a varied, fast-paced role suited to someone who is organised, proactive and passionate about helping others. Key Responsibilities Your Duties Will Include, But Are Not Limited To * Liaising with patients on behalf of the Allied Health team and Visiting Medical Practitioners. * Managing incoming telephone enquiries and providing timely, professional assistance. * Scheduling patient appointments, including follow-up appointments and ongoing care bookings. * Conducting private health fund eligibility checks, preparing invoices and processing patient payments. * Coordinating incoming and outgoing correspondence in a timely and efficient manner. * Accessing, preparing, maintaining, filing and retrieving medical records in accordance with departmental and program requirements. * Coordinating room bookings for Allied Health consultations, appointments and patient programs. * Providing general administrative support to ensure the smooth day-to-day operation of the Outpatient Allied Health Centre. About The Position This is a casual opportunity offering flexibility for candidates who can work across Monday to Friday, as required. * Hours: Shifts between 6:30 am and 6:00 pm, depending on operational requirements. * Availability: Flexibility to work across weekdays is preferred. * Weekends: No weekend shifts are available. What makes a difference for us? To Succeed In This Role, You Will Demonstrate * Full working rights in Australia, as visa sponsorship is not available for this position. * Previous experience in a busy outpatient or healthcare setting will be highly regarded. * Strong organisational and time management skills, with the ability to prioritise competing tasks and multitask effectively. * Excellent verbal and written communication skills, with a confident and solutions-focused approach to problem-solving. * A strong commitment to delivering outstanding customer service and creating a positive patient experience. * The ability to adapt quickly and work confidently across multiple systems and administrative processes. * A professional, collaborative approach and the ability to work effectively as part of a team. * Willingness to obtain required vaccinations in line with hospitals infection control requirements, as well as undergo national criminal history check Why join The Wesley Hospital? Join a team committed to supporting patients throughout their healthcare journey. In this role, you will contribute to the efficient delivery of outpatient services while helping create a welcoming, supportive and professional environment for patients, their families and the wider healthcare team. What makes a difference for you? * NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained * Flexible work arrangements to support work-life balance * A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs * 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme * Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events * Career development opportunities to challenge yourself, grow and make a meaningful difference * A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others We’d love you to be part of our UnitingCare family By joining our Hospitals, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 17,500 staff and 9, 000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness. Child safe, Child friendly UnitingCare is committed to being a Child Safe, Child Friendly organisation and will: * provide welcoming, safe and nurturing services for children * implement measures to prevent child abuse and neglect within our services * appropriately and immediately address child abuse and neglect if it does occur * abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme Diversity \& Inclusion Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. Safe workplace We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety. Commitment to Safeguarding We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.