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Jobs at The University Of Texas Rio Grande Valley

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ASSOCIATE ATHLETIC DIRECTOR FOR SPORTS MEDICINEPATIENT SERVICES REPRESENTATIVE I (UT Health RGV - Orthopedics & Sports Medicine)Medical Assistant (UT Health RGV Orthopedics and Sports Medicine)

ASSOCIATE ATHLETIC DIRECTOR FOR SPORTS MEDICINE

Edinburg, TX, US

Number of Vacancies 1 Location Edinburg, Texas Department Athletics FTE 1.0 FLSA Exempt Scope of Job Develop, coordinate and direct a comprehensive sports medical program for UTRGV’s 18 varsity sports. Perform professional and administrative services essential for the health, safety and welfare of over 400+ student-athletes. Responsible for oversight of team physicians, training room personnel, and extended medical staff within the guidelines set forth by the NATA/BOC, NCAA and the State of Texas to ensure a high standard of care for all student – athletes. Description of Duties Responsible for the operation of the athletic training facilities, as well as the direct medical care of all student-athletes, including aiding medical personnel with the prevention and treatment of athletically related injuries incurred by student athletes. Oversees medical staff, including athletic trainers and student trainers. Oversees the budget of the Athletic Training Room, including the purchase of equipment and supplies. Directs operations for educational programming and coordinate drug testing programs. Manages and maintains various records, reports and information on injuries, treatments, etc. for insurance, legal or professional purposes. Responsible for reporting pertinent injury and performance information to the NCAA. Attends scheduled team practices and competitions, including but not limited to home and away events for sports as assigned. Communicates with team physicians, and extended medical staff, to ensure proper evaluation, treatment and rehabilitation of injured student athletes. Communicates effectively with coaches/student-athletes regarding injuries and playing status. Reports regularly on various metrics and operational objectives to head coaches and senior administrative staff. Follows the NATA Code of Ethics. Remains current on all state and national requirements for license renewal. Ensures compliance of Federal Rules and Regulations (HIPAA) regarding confidentiality and electronic communication. Leads the Strength \& Conditioning staff in the development of appropriate protocols and rehabilitation programs for student-athletes. Reviews, manages, and assists in the negotiation of the department’s secondary insurance policy; serve as the primary overseer of all medical billing related to athletics-related injuries. Manages and oversees the athletics Mental Health Task Force, facilitating discussions on identified at-risk cases and emerging issues that may impact student-athlete well-being. Serves as the primary athletics representative in monthly coordination meetings with UT Health to review, discuss, and address topics affecting departmental operations. Performs other duties and special projects as assigned. Supervision Received General supervision from Sr. VP and Director of Athletics. Supervision Given Supervises assigned professional staff and student trainers. Required Education Bachelor’s degree in athletic training, kinesiology, or related field of study. Preferred Education Master’s degree in athletic training, kinesiology, or related field of study. Licenses/Certifications As condition of employment this position requires the applicant to be authorized to operate a University-Owned Vehicle for Official University Business. Per University of Texas System Policy 157, applicants will be subject to a motor vehicle record check for their most recent thirty-six (36) month history. Out of State Drivers are required to submit a 36-month history MVR from their prior State of residence(s). NATA BOC Certification or eligible for certification exam. Texas License as an Athletic Trainer through Texas Department of Health or be eligible for exam. Required Experience Four (4) years of experience in athletic training. Must have demonstrated knowledge of NCAA rules and sports medicine standards of care, ability to apply NATA/BOC code of ethics to care, excellent organizational and supervisory skills, strong communication skills, and a strong commitment to professional growth, demonstrated experience working effectively in a diverse environment, and experience working in a comprehensive sports medicine environment. Preferred Experience Previous experience as a Head Athletic Trainer in an intercollegiate athletics program, preferably at the NCAA DI level. Previous experience with student-athlete healthcare insurance programs. More than the required years of experience in athletic training, leadership experience, and experience working with insurance and medical record programs. Preference will be given to candidates that can most effectively meet the progressive needs of UTRGV’s Sports Medicine Program. Equipment Standard office equipment including personal computer, fax, and telephone. Use of ultrasound therapy, electrical stimulation therapy, hydrotherapy tank, hydrocollator unit, microcurrent stim therapy. Working Conditions Needs to be able to successfully perform all required duties. Long and varied hours. Ability to work weekends and/or evenings on a constant basis; Travel with overnight and/or multi-day stays required. Possibility of working in dangerous conditions such as blood borne pathogen related areas. Possibility of working in inclement weather conditions (i.e. cold, heat, rain, etc.). UTRGV is a distributed institution, which may require presence at multiple locations throughout the Rio Grande Valley. Other Must be a person of integrity with high educational standards while exhibiting a strict adherence to NCAA, Conference, university and Department rules and regulations as well as a solid commitment to academic integrity, student-athlete welfare, and any applicable NCAA standard Excellent verbal and written communication skills. Professionalism, tact, diplomacy, discretion, and confidentiality of medical information required in all matters. Physical Capabilities N/A Employment Category Full-Time Minimum Salary Commensurate With Experience Posted Salary Commensurate with Experience Position Available Date 02/04/2026 Grant Funded Position No If Yes, Provide Grant Expiration Date Posting Detail Information EEO Statement It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest. Special Instructions to Applicants Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: Date of Birth Gender Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days. If you have any questions, please do not hesitate to contact us at (956) 665-2451 and/or careers@utrgv.edu. Additional Information UTRGV is a distributed location institution and working location is subject to change based on need. All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered. Substitutions to the above requirements must have prior approval from the VP of HR \& Talent Development .

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PATIENT SERVICES REPRESENTATIVE I (UT Health RGV - Orthopedics & Sports Medicine)

Weslaco, TX, US

Number of Vacancies 2 Location Weslaco, Texas Department School of Medicine / Surgical Specialty and MSK ISU FTE 1.0 FLSA Non-Exempt Scope of Job Responsible for greeting and registering patients in a caring and warm manner, handle in-coming patient telephone calls, scheduling appointments, handling patient queries, collecting and obtaining accurate insurance information, and time of service collections as required. Description of Duties Acts as the first point of contact for patients in the clinical setting and provides high-level customer service consistently to both internal and external customers, while upholding UT Health RGV’s mission, values, and promoting service lines. Accurately and completely registers patients by obtaining patient demographic information, while maintaining patient confidentiality in according with HIPAA guidelines. Responsible for scheduling, rescheduling, and cancelling all patient appointments as needed and when appropriate to maximize patient flow and clinic efficiency. Responsible for answering incoming calls in a professional, timely manner, ensuring caller’s needs are met and accurate information is relayed and obtained. Completes reminder calls as needed; greets incoming patients and visitors in person or on the telephone and promotes active listenings responsively to patient concerns or complaints and provides or seeks appropriate remedies while promoting quality care. Check’s in and check’s out patients through the appropriate appointment workflows, including verifying patient insurance eligibility, scanning all necessary identification into the EMR system, and ensuring completion and accuracy of patient registration forms. Performs all necessary daily check-in and checkout tasks as required for reconciliation purposes, including next day preparation of charts, deposit reconciliation, and charge entry. Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail. Verifies patient insurance eligibility and benefits through various payers, including commercial insurances, Medicaid, and Medicare. Obtains the necessary prior authorizations, referrals, and other insurance documentation needed for all visits as required by the insurance carrier. Performs all Time-of-Service collections including collecting copays, deductibles, and outstanding balances due on the account. Educates the patient/responsible parties regarding billing processes, financial responsibilities, third party benefit information and, provides estimates of out-of-pocket costs to patients. Establishes payment plans for outstanding balances and prepayment plans for future services; refers patients to Financial Counselors and screens for charity programs when appropriate. Answers frequently asked questions regarding clinic services and appointment related information and is seen as a source of knowledge to both internal and external customers and knows when to escalate questions and concerns. Demonstrates respectful, courteous, professional, and appropriate behavior that represents the core values of UT Health RGV and supports the image, mission, and goals of the clinical enterprise. May be required to provide coverage at various clinical sites as needed. Performs other administrative duties as assigned. Supervision Received General supervision from assigned supervisor. Supervision Given May supervise assigned support staff. Required Education High School Diploma or equivalent. Preferred Education Bi-lingual (English/Spanish) Licenses/Certifications Preferred: Completion of Medical Office Specialist certificate program or Medical Administrative Assistant or closely related. Required Experience Six (6) months of medical front-office, and/or receptionist experience in patient registration, scheduling, providing customer service, and/or insurance verification and eligibility experience or two (2) years of direct customer service. Preferred Experience Previous experience with insurance verification and eligibility with scheduling in a high-volume environment. Experience obtained in healthcare setting. Equipment Use of standard office equipment. Exceptional computer experience and skills required. Intermediate level skill in Microsoft Office Suite, and ability to navigate an EMR system. Working Conditions Needs to be able to successfully perform all required duties. Office/Clinical Environment; some travel and weekend work may be required. May be exposed to airborne illnesses when encountering patients. Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Must be able to sit for long periods of time. UTRGV is a distributed institution, which requires presence at multiple locations throughout the Rio Grande Valley. Other Tact, diplomacy, discretion, and confidentiality of medical information required in all matters. Physical Capabilities N/A Employment Category Full-Time Minimum Salary Commensurate with Experience Posted Salary Commensurate with Experience Position Available Date 01/05/2026 Grant Funded Position No If Yes, Provide Grant Expiration Date Posting Detail Information EEO Statement It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest. Special Instructions to Applicants Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: Date of Birth Gender Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days. If you have any questions, please visit our Careers site at https://careers.utrgv.edu for detailed contact information. Additional Information UTRGV is a distributed location institution and working location is subject to change based on need. All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered. Substitutions to the above requirements must have prior approval from the VP of HR \& Regulatory Affairs.

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Medical Assistant (UT Health RGV Orthopedics and Sports Medicine)

Weslaco, TX, US

Number of Vacancies 1 Location Weslaco, Texas Department School of Medicine / Surgical Specialty and MSK ISU FTE 1.0 FLSA Non-Exempt Scope of Job To provide excellent customer service and clinical care for patients of the UTRGV School of Medicine / UT Health Rio Grande Valley using interpersonal skills for oral, written and listening skills in Spanish and English. Description of Duties To intake patients into clinic setting by obtaining vital signs, surgical/medical history, chief complaint, medications, and allergies. Document appropriately in the Electronic Health record. Report all pertinent findings to inter-professional team. Prepare charts as necessary for next scheduled clinic, provide physician with all necessary test results, lab results and medical records as requested. Answer all messages from patients by clinic policy, triaging calls, handle all medication refills or request via clinic policy. Communicate all necessary patient information to the inter-professional team in a timely manner. Answer telephones assisting patients with appointments, doctor/staff messaging, pharmacy refills, and laboratory questions. Provide full registration of new patients in the system as well as verification and updating existing patient information in practice management system. Perform simple diagnostic tests, collecting specimens, drawing blood, sterilizing and cleaning equipment, and maintaining examination rooms at an outpatient care site. Provides routine but complex instructions for patient procedures and treatments, according to unit guidelines and as delegated by providers and inter-professional team. Problem-solves issues related to the retrieval of medical information. Coordinates clinical services provided to patients according to payer guidelines (e.g., routing of lab specimens, ordering durable medical equipment). Help maintain an acceptable abandonment (no show) rates. Perform a variety of clinic specific telephone functions including scheduling and message management. May be required to provide coverage at other clinical sites as needed. Performs other related duties as assigned within the course and scope of this job. Supervision Received Receives general supervision from the assigned supervisor. Supervision Given None. Required Education High school diploma or equivalent and graduate of a Medical Assistant program. Preferred Education N/A Licenses/Certifications Current Medical Assistant Certification or Registration. Required Experience Related experience in an ambulatory/primary care clinic. Preferred Experience N/A Equipment Personal computer, usual office equipment, and usual medical office equipment. Working Conditions Needs to be able to successfully perform all required duties. Usual office or clinical ambulatory patient care facility conditions. Some evening and /or weekend work may be required. Possible exposure to blood-borne pathogens. Based on the area of assignment, extensive travel within the Rio Grande Valley may be required. Other Must be able to multi-task. Bilingual is preferred. Physical Capabilities Employment Category Full-Time Minimum Salary Commensurate with Experience Posted Salary Commensurate with Experience Position Available Date 02/16/2026 Grant Funded Position No If Yes, Provide Grant Expiration Date Posting Detail Information EEO Statement It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest. Special Instructions to Applicants Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: Date of Birth Gender Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days. If you have any questions, please do not hesitate to contact us at (956) 665-2451 and/or careers@utrgv.edu. Additional Information UTRGV is a distributed location institution and working location is subject to change based on need. All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered. Substitutions to the above requirements must have prior approval from the VP of HR \& Talent Development .

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ASSOCIATE ATHLETIC DIRECTOR FOR SPORTS MEDICINE

Edinburg, TX, US

Number of Vacancies 1 Location Edinburg, Texas Department Athletics FTE 1.0 FLSA Exempt Scope of Job Develop, coordinate and direct a comprehensive sports medical program for UTRGV’s 18 varsity sports. Perform professional and administrative services essential for the health, safety and welfare of over 400+ student-athletes. Responsible for oversight of team physicians, training room personnel, and extended medical staff within the guidelines set forth by the NATA/BOC, NCAA and the State of Texas to ensure a high standard of care for all student – athletes. Description of Duties Responsible for the operation of the athletic training facilities, as well as the direct medical care of all student-athletes, including aiding medical personnel with the prevention and treatment of athletically related injuries incurred by student athletes. Oversees medical staff, including athletic trainers and student trainers. Oversees the budget of the Athletic Training Room, including the purchase of equipment and supplies. Directs operations for educational programming and coordinate drug testing programs. Manages and maintains various records, reports and information on injuries, treatments, etc. for insurance, legal or professional purposes. Responsible for reporting pertinent injury and performance information to the NCAA. Attends scheduled team practices and competitions, including but not limited to home and away events for sports as assigned. Communicates with team physicians, and extended medical staff, to ensure proper evaluation, treatment and rehabilitation of injured student athletes. Communicates effectively with coaches/student-athletes regarding injuries and playing status. Reports regularly on various metrics and operational objectives to head coaches and senior administrative staff. Follows the NATA Code of Ethics. Remains current on all state and national requirements for license renewal. Ensures compliance of Federal Rules and Regulations (HIPAA) regarding confidentiality and electronic communication. Leads the Strength \& Conditioning staff in the development of appropriate protocols and rehabilitation programs for student-athletes. Reviews, manages, and assists in the negotiation of the department’s secondary insurance policy; serve as the primary overseer of all medical billing related to athletics-related injuries. Manages and oversees the athletics Mental Health Task Force, facilitating discussions on identified at-risk cases and emerging issues that may impact student-athlete well-being. Serves as the primary athletics representative in monthly coordination meetings with UT Health to review, discuss, and address topics affecting departmental operations. Performs other duties and special projects as assigned. Supervision Received General supervision from Sr. VP and Director of Athletics. Supervision Given Supervises assigned professional staff and student trainers. Required Education Bachelor’s degree in athletic training, kinesiology, or related field of study. Preferred Education Master’s degree in athletic training, kinesiology, or related field of study. Licenses/Certifications As condition of employment this position requires the applicant to be authorized to operate a University-Owned Vehicle for Official University Business. Per University of Texas System Policy 157, applicants will be subject to a motor vehicle record check for their most recent thirty-six (36) month history. Out of State Drivers are required to submit a 36-month history MVR from their prior State of residence(s). NATA BOC Certification or eligible for certification exam. Texas License as an Athletic Trainer through Texas Department of Health or be eligible for exam. Required Experience Four (4) years of experience in athletic training. Must have demonstrated knowledge of NCAA rules and sports medicine standards of care, ability to apply NATA/BOC code of ethics to care, excellent organizational and supervisory skills, strong communication skills, and a strong commitment to professional growth, demonstrated experience working effectively in a diverse environment, and experience working in a comprehensive sports medicine environment. Preferred Experience Previous experience as a Head Athletic Trainer in an intercollegiate athletics program, preferably at the NCAA DI level. Previous experience with student-athlete healthcare insurance programs. More than the required years of experience in athletic training, leadership experience, and experience working with insurance and medical record programs. Preference will be given to candidates that can most effectively meet the progressive needs of UTRGV’s Sports Medicine Program. Equipment Standard office equipment including personal computer, fax, and telephone. Use of ultrasound therapy, electrical stimulation therapy, hydrotherapy tank, hydrocollator unit, microcurrent stim therapy. Working Conditions Needs to be able to successfully perform all required duties. Long and varied hours. Ability to work weekends and/or evenings on a constant basis; Travel with overnight and/or multi-day stays required. Possibility of working in dangerous conditions such as blood borne pathogen related areas. Possibility of working in inclement weather conditions (i.e. cold, heat, rain, etc.). UTRGV is a distributed institution, which may require presence at multiple locations throughout the Rio Grande Valley. Other Must be a person of integrity with high educational standards while exhibiting a strict adherence to NCAA, Conference, university and Department rules and regulations as well as a solid commitment to academic integrity, student-athlete welfare, and any applicable NCAA standard Excellent verbal and written communication skills. Professionalism, tact, diplomacy, discretion, and confidentiality of medical information required in all matters. Physical Capabilities N/A Employment Category Full-Time Minimum Salary Commensurate With Experience Posted Salary Commensurate with Experience Position Available Date 02/04/2026 Grant Funded Position No If Yes, Provide Grant Expiration Date Posting Detail Information EEO Statement It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest. Special Instructions to Applicants Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: Date of Birth Gender Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days. If you have any questions, please do not hesitate to contact us at (956) 665-2451 and/or careers@utrgv.edu. Additional Information UTRGV is a distributed location institution and working location is subject to change based on need. All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered. Substitutions to the above requirements must have prior approval from the VP of HR \& Talent Development .

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Medical Assistant (UT Health RGV Orthopedics and Sports Medicine)

Weslaco, TX, US

Number of Vacancies 1 Location Weslaco, Texas Department School of Medicine / Surgical Specialty and MSK ISU FTE 1.0 FLSA Non-Exempt Scope of Job To provide excellent customer service and clinical care for patients of the UTRGV School of Medicine / UT Health Rio Grande Valley using interpersonal skills for oral, written and listening skills in Spanish and English. Description of Duties To intake patients into clinic setting by obtaining vital signs, surgical/medical history, chief complaint, medications, and allergies. Document appropriately in the Electronic Health record. Report all pertinent findings to inter-professional team. Prepare charts as necessary for next scheduled clinic, provide physician with all necessary test results, lab results and medical records as requested. Answer all messages from patients by clinic policy, triaging calls, handle all medication refills or request via clinic policy. Communicate all necessary patient information to the inter-professional team in a timely manner. Answer telephones assisting patients with appointments, doctor/staff messaging, pharmacy refills, and laboratory questions. Provide full registration of new patients in the system as well as verification and updating existing patient information in practice management system. Perform simple diagnostic tests, collecting specimens, drawing blood, sterilizing and cleaning equipment, and maintaining examination rooms at an outpatient care site. Provides routine but complex instructions for patient procedures and treatments, according to unit guidelines and as delegated by providers and inter-professional team. Problem-solves issues related to the retrieval of medical information. Coordinates clinical services provided to patients according to payer guidelines (e.g., routing of lab specimens, ordering durable medical equipment). Help maintain an acceptable abandonment (no show) rates. Perform a variety of clinic specific telephone functions including scheduling and message management. May be required to provide coverage at other clinical sites as needed. Performs other related duties as assigned within the course and scope of this job. Supervision Received Receives general supervision from the assigned supervisor. Supervision Given None. Required Education High school diploma or equivalent and graduate of a Medical Assistant program. Preferred Education N/A Licenses/Certifications Current Medical Assistant Certification or Registration. Required Experience Related experience in an ambulatory/primary care clinic. Preferred Experience N/A Equipment Personal computer, usual office equipment, and usual medical office equipment. Working Conditions Needs to be able to successfully perform all required duties. Usual office or clinical ambulatory patient care facility conditions. Some evening and /or weekend work may be required. Possible exposure to blood-borne pathogens. Based on the area of assignment, extensive travel within the Rio Grande Valley may be required. Other Must be able to multi-task. Bilingual is preferred. Physical Capabilities Employment Category Full-Time Minimum Salary Commensurate with Experience Posted Salary Commensurate with Experience Position Available Date 02/16/2026 Grant Funded Position No If Yes, Provide Grant Expiration Date Posting Detail Information EEO Statement It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest. Special Instructions to Applicants Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: Date of Birth Gender Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days. If you have any questions, please do not hesitate to contact us at (956) 665-2451 and/or careers@utrgv.edu. Additional Information UTRGV is a distributed location institution and working location is subject to change based on need. All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered. Substitutions to the above requirements must have prior approval from the VP of HR \& Talent Development .

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PATIENT SERVICES REPRESENTATIVE I (UT Health RGV - Orthopedics & Sports Medicine)

Weslaco, TX, US

Number of Vacancies 2 Location Weslaco, Texas Department School of Medicine / Surgical Specialty and MSK ISU FTE 1.0 FLSA Non-Exempt Scope of Job Responsible for greeting and registering patients in a caring and warm manner, handle in-coming patient telephone calls, scheduling appointments, handling patient queries, collecting and obtaining accurate insurance information, and time of service collections as required. Description of Duties Acts as the first point of contact for patients in the clinical setting and provides high-level customer service consistently to both internal and external customers, while upholding UT Health RGV’s mission, values, and promoting service lines. Accurately and completely registers patients by obtaining patient demographic information, while maintaining patient confidentiality in according with HIPAA guidelines. Responsible for scheduling, rescheduling, and cancelling all patient appointments as needed and when appropriate to maximize patient flow and clinic efficiency. Responsible for answering incoming calls in a professional, timely manner, ensuring caller’s needs are met and accurate information is relayed and obtained. Completes reminder calls as needed; greets incoming patients and visitors in person or on the telephone and promotes active listenings responsively to patient concerns or complaints and provides or seeks appropriate remedies while promoting quality care. Check’s in and check’s out patients through the appropriate appointment workflows, including verifying patient insurance eligibility, scanning all necessary identification into the EMR system, and ensuring completion and accuracy of patient registration forms. Performs all necessary daily check-in and checkout tasks as required for reconciliation purposes, including next day preparation of charts, deposit reconciliation, and charge entry. Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail. Verifies patient insurance eligibility and benefits through various payers, including commercial insurances, Medicaid, and Medicare. Obtains the necessary prior authorizations, referrals, and other insurance documentation needed for all visits as required by the insurance carrier. Performs all Time-of-Service collections including collecting copays, deductibles, and outstanding balances due on the account. Educates the patient/responsible parties regarding billing processes, financial responsibilities, third party benefit information and, provides estimates of out-of-pocket costs to patients. Establishes payment plans for outstanding balances and prepayment plans for future services; refers patients to Financial Counselors and screens for charity programs when appropriate. Answers frequently asked questions regarding clinic services and appointment related information and is seen as a source of knowledge to both internal and external customers and knows when to escalate questions and concerns. Demonstrates respectful, courteous, professional, and appropriate behavior that represents the core values of UT Health RGV and supports the image, mission, and goals of the clinical enterprise. May be required to provide coverage at various clinical sites as needed. Performs other administrative duties as assigned. Supervision Received General supervision from assigned supervisor. Supervision Given May supervise assigned support staff. Required Education High School Diploma or equivalent. Preferred Education Bi-lingual (English/Spanish) Licenses/Certifications Preferred: Completion of Medical Office Specialist certificate program or Medical Administrative Assistant or closely related. Required Experience Six (6) months of medical front-office, and/or receptionist experience in patient registration, scheduling, providing customer service, and/or insurance verification and eligibility experience or two (2) years of direct customer service. Preferred Experience Previous experience with insurance verification and eligibility with scheduling in a high-volume environment. Experience obtained in healthcare setting. Equipment Use of standard office equipment. Exceptional computer experience and skills required. Intermediate level skill in Microsoft Office Suite, and ability to navigate an EMR system. Working Conditions Needs to be able to successfully perform all required duties. Office/Clinical Environment; some travel and weekend work may be required. May be exposed to airborne illnesses when encountering patients. Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Must be able to sit for long periods of time. UTRGV is a distributed institution, which requires presence at multiple locations throughout the Rio Grande Valley. Other Tact, diplomacy, discretion, and confidentiality of medical information required in all matters. Physical Capabilities N/A Employment Category Full-Time Minimum Salary Commensurate with Experience Posted Salary Commensurate with Experience Position Available Date 01/05/2026 Grant Funded Position No If Yes, Provide Grant Expiration Date Posting Detail Information EEO Statement It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest. Special Instructions to Applicants Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: Date of Birth Gender Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days. If you have any questions, please visit our Careers site at https://careers.utrgv.edu for detailed contact information. Additional Information UTRGV is a distributed location institution and working location is subject to change based on need. All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered. Substitutions to the above requirements must have prior approval from the VP of HR \& Regulatory Affairs.

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The University Of Texas Rio Grande Valley office locations

Edinburg, TX, USWeslaco, TX, US

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