President & CEO
Houston, TX, US
Description: San Jose Clinic is the leading charity care provider of healthcare services for the underserved in Houston. Since 1922, the Clinic has worked to provide a health home for the most vulnerable in the Greater Houston area. Its mission is to provide healing through quality healthcare and education with respect and compassion for those with limited access to care. San Jose Clinic is a 501(c)(3) non-profit organization, a United Way partner, a Texas Medical Center member institution, and a ministry of the Archdiocese of Galveston-Houston. For more information about San Jose Clinic, see https://www.sanjoseclinic.org/. POSITION SUMMARY Accountable to the Board of Directors, the Chief Executive Officer (CEO) aligns financial, clinical, and operational resources and talent to meet its present and future goals. The CEO will assure the Ministry complies with all regulatory agency rules and regulations and the Clinic's organizational policies, mission, vision, and values, and in alignment with the policies of the Archdiocese of Houston-Galveston. The CEO cultivates strategic external partnerships to advance integrated services, evidence-based solutions to ensure the health of its patients and the community. The CEO embraces and advances a spirit of teamwork, compassion, and staff empowerment. In particular, the CEO supports a strong Leadership Team to achieve results. The CEO must have incisive analytical and problem-solving abilities to address complex issues facing both patients and staff. As the face of SJC, the CEO demonstrates humility, perseverance, clear communication, and a deep understanding of the public health issues facing our patients, our community, and our staff. The CEO will be a person of the highest integrity and will foster an environment in keeping with this value, holding all employees to the utmost of ethical standards. CANDIDATE QUALITIES The CEO is a servant leader who has relevant experience in strategic leadership, day-to-day management, and growth. He/she will demonstrate high emotional intelligence, empathy, and care to patients, staff, and volunteers. He/she will be a grower of talent and resources, an effective communicator, and a respected thought leader. He/she will partner effectively with the Board, leveraging its capacities, and will advance relationships and engagement across the Greater Houston region.The CEO should be mission-driven and be a source of inspiration and motivation while demonstrating a commitment to the community. He/she will align the Board, staff and volunteers around priorities and plans that ensure SJC is providing compassionate healthcare services and always maintaining the dignity of its patients.The CEO should be innovative and visionary being the steward of the strategic plan and possess the skills to work with the Board to change it if external forces are requiring the clinic to pivot in direction. He/She needs to understand and respect Clinic operations and participate in planning to significantly expand Clinic services and managing/ funding a growing enterprise. He/she will be a compelling external representative who relishes building and deepening relationships within the Archdiocese of Galveston-Houston, the Texas Medical Center community, and throughout Greater Houston area, to serve individuals and communities effectively and equitably with the greatest needsThe CEO will be a strong business leader who is adept at inspiring people and teams. He/she will be a savvy financial manager with the acumen to ensure the ongoing operational health of the organization. He/she should understand the dynamic needs of small organizations and be able to pivot, when necessary, to address the most pressing concerns of SJC and the individuals it serves. Requirements: CORE RESPONSIBILITIES Strategic Planning \& Mission Clearly articulates the vision and mission of SJC and ensure all work supports its mission and goals. Leads the development, planning and implementation of the clinic's business plans in accordance with the strategic plan. Supports ethical goals of Catholic healthcare, including promoting human dignity, caring for the poor, contributing to the common good, conscience protection and a Catholic vision of the human person. Partners with the Board of Directors and leads the staff through the development, evaluation, and revision of the strategic and operational plans. Oversees and supports administrative and clinical quality improvement efforts of SJC. Ensures all business and patient care are conducted in accordance with the teachings of the Catholic Church. Continually explores ways to improve service delivery consistent with the mission. Maintains professional affiliations and enhances professional development to keep current in the latest health care trends and developments. Financial and Operational Accepts final responsibility for budget preparation, monitoring and controlling of expenses and accounting practices. Oversees any future capital improvement plans and projects including design phase, fundraising phase, implementation, and funding. Exercises management and control over SJC’s facilities, assets, and financial resources, ensuring proper utilization and maintenance. The CEO shall have the authority to agree upon and execute all leases, contracts, evidence of indebtedness and other obligations on behalf of SJC. Monitors and approves banking and investment activities. Serves as Trustee for SJC's 401(K) committee. Develops strong relationships with healthcare organizations that can help make a positive impact on the organization Fosters strong relationships with donor community to ensure SJC remains financially viable. Cultivates strategies for cost savings, revenue generation, and donor prospects Aids in identifying and implementing marketing, advertising, public relations, and business development to increase donor base. Serves as the key representative and ambassador of SJC to visitors, prospective and current donors and partners, and other affiliates. Maintains a pulse on SJC's operations to monitor site conditions and safety at all locations Personnel Develops an employment culture that embraces high quality care and employee satisfaction. Appoints other executive leaders and department directors, who shall be responsible for managing their respective departments. Delegates authority and responsibility to management team members. Continually develops and improves management techniques and practices. Conducts regular meetings with clinic management, staff, and volunteers to ensure alignment and consistency with SJC's overarching goals. Oversees and provides ongoing support and administrative direction to the senior leadership team, including the Medical Director and volunteer clinicians. Promotes and serves as a role model for teamwork, integrity, and customer service. Ensures that processes are in place to support delivery of medical, dental, and pharmacy care in accordance with the Ethical and Religious Directives for Catholic Health Care Services, and other relevant documents, as promulgated by the United States Conference of Catholic Bishops. Follows all HIPAA and OSHA guidelines and regulations, including assisting HIPAA and OSHA Officers in ensuring compliance. Maintains established San Jose Clinic policies, procedures, objectives, quality assurance, safety, environmental and infection control. Implements job responsibilities in a manner that is consistent with SJC Mission and Code of Conduct and is supportive of SJC cultural diversity objectives. Board of Directors Ensures the SJC Board of Directors, the Archdiocese and the Archbishop, the sole Member of the Corporation, are fully and accurately informed on the conditions of SJC and its services and other important influencing factors. Submits a written Annual Report on the programs and financial condition of SJC to the Board at the Annual Meeting. Keeps the Board of Directors updated concerning financial, legal, and other important issues, including support for the Board of Directors' Finance \& Audit Committee. Serves as a non-voting Ex-Officio on the Board, Executive Committee, and standing committees, excluding attendance at Executive Sessions. Attends all Board meetings and ensures the Board is oriented and all necessary documentation is retained per SJC's bylaws and compliance with all laws. Interprets the needs of SJC and present professional recommendations on all problems and issues considered by the Board. Recommends to the Board appropriate policies for its consideration and implement effectively all policies adopted by the Board. Recommends to the Board of Directors an annual budget and operating plan each year. Plays key role in Board recruitment and engagement activities, ensuring diversity in background and perspectives of potential Board members. General Implements job responsibilities in a manner that is consistent with SJC's Mission and Code of Conduct and is supportive of SJC's cultural diversity objectives. Ensures other related work is completed as required. The CEO shall have other powers and duties as may be designated in the Bylaws of San Jose Clinic. Personal Assets The SJC CEO must have high integrity and personal characteristics that include: An inspiring, engaging, and welcoming persona. High energy, big-picture strategy, and hands-on engagement. High emotional intelligence, listening, and relationship-building skills. Commitment to diversity, equity, and inclusion. Confidence and humility as a leader. Adaptability, creativity, and resourcefulness. Ability to unite, galvanize, lead, delegate, and prioritize. Communication, negotiation, media, and presentation skills. Team building, coalition building, collaboration, and conflict resolution skills. Ability to build consensus and to make the tough calls. Direct and open communication style, intentionally nurturing mutual trust and respect. Commitment to mentoring and valuing staff, and to advancing their professional development. Education, Experience, Competencies, and Interpersonal Skills Education Bachelor's degree required. MBA/MHA/MPH or another post-graduate degree in a related field preferred. Knowledge of and commitment to the Ethical and Religious Directives for Catholic Health Care Services, and other relevant documents, as promulgated by the United States Conference of Catholic Bishops Experience Minimum of five years’ experience in one or more of the following areas: o Primary care o Community organizations o Management of diverse businesses o Management of small business o Resource development o Staff supervision Working with a nonprofit board of directors. Experience in delivering health care services in a primary care clinic, managing programs with different licensure, policies, procedures, and staffing requirements that serve diverse customer and client populations - strongly preferred. Minimum of five years’ experience overseeing an annual budget of at least $2,000,000 preferred. Successful track record in fundraising, significant resource growth and donor cultivation experience. Competencies Ability to create policies and procedures and to direct SJC personnel in accordance with Catholic ethical principles. Ability and commitment to recruit and retain doctors and appropriate medical professionals to volunteer at the Clinic. Proven ability to integrate private, public, and governmental resources into effective service delivery systems. Interpersonal Skills Demonstration of excellent organizational skills, multi-tasking, and effective use of time; able to handle and complete multiple tasks or projects with pressing deadlines. Manage a diverse staff and instituting a culture of continuous improvement and customer service Ability to deal professionally, courteously, and efficiently with the public and all levels of the organization, including public speaking and interfacing with the media. Excellent written communication and presentations skills, including proficiency with Microsoft Office programs; additional proficiency in practice management system software applications and electronic medical records is highly desirable. Demonstrated leadership skills and the ability, desire, and time to be actively involved in community affairs, operational and strategic planning Facilitation skills, community organization skills, governance skills and resource development experience. Bilingual in English/Spanish preferred. Physical Requirements ========================= Physical Requirements Ability to sit, stand, bend and stoop for (long} periods of time Ability to exert up to 50 pounds of force occasionally/frequently. Ability to respond to emergency/crisis situations. Exposure to noise. * Exposure to blood and/or fluids. Compensation Compensation is competitive and commensurate with experience and includes a generous benefit package.
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