Inside Sales and Customer Service Representative
Job description: About Us Platton Inc. is a U.S.-based, asset-backed international supply chain services and solutions company. Our offerings include air and ocean freight forwarding, customs brokerage, contract logistics, warehousing and distribution, truckload and LTL brokerage, and digital logistics solutions for importers and exporters. We serve clients across diverse industries with a strong focus on automation, visibility, and client success, helping global businesses manage their logistics operations efficiently through technology-driven solutions. Position Overview We are looking for a Sales Development Representative (SDR) with hands-on experience in sales or business development for U.S. freight forwarding companies. This is a high-impact role where you’ll identify and qualify potential clients across the U.S. logistics and supply chain market, initiate outbound outreach, and generate a consistent pipeline of qualified leads for our Business Development Managers (BDMs). The ideal candidate understands U.S. import/export processes, trade lanes, and customer expectations and is skilled at engaging logistics decision-makers to drive business opportunities. Core Objective To build and qualify a steady pipeline of U.S.-based freight forwarding leads by executing outbound campaigns, engaging logistics and supply chain leaders, and booking high-quality discovery meetings for the BDM team. Key Responsibilities Execute outbound prospecting via cold calls (50–60/day), emails, and LinkedIn outreach (100/day) targeting U.S.-based prospects. Identify and qualify potential import/export and logistics clients across industries such as e-commerce, distribution, manufacturing, and retail. Research U.S. companies and decision-makers using Apollo, LinkedIn Sales Navigator, and other lead tools. Engage with logistics managers, supply chain heads, and business owners to understand their shipping needs and challenges. Evaluate leads based on shipment volume, trade lanes, or service frequency (e.g., 10–30 FCL/month). Schedule qualified discovery meetings for BDMs with detailed handoff notes and opportunity summaries. Maintain up-to-date records of outreach and interactions in the CRM (Zoho, HubSpot, or Pipedrive). Collaborate with the Sales Director and Marketing team to improve targeting, messaging, and conversion quality. Report weekly KPIs such as contact rate, booked meetings, conversion ratios, and opportunity pipeline health. Required Skills \& Experience 2–6 years of outbound B2B sales or business development experience — must include experience in the U.S. freight forwarding or logistics market. Proven success in prospecting and lead generation for U.S.-based clients (importers/exporters). Excellent English communication skills (spoken and written). Proficiency with Apollo, LinkedIn Sales Navigator, and CRM platforms (Zoho, HubSpot, or Pipedrive). Strong organizational and follow-up abilities; comfortable managing high-volume outreach and performance targets. Self-motivated, growth-driven, and results-oriented with the ability to work independently. Solid understanding of U.S. logistics operations, trade lanes, FCL/LCL, Incoterms, and Amazon FBA requirements. Prior experience working for freight forwarders, NVOCCs, or logistics SaaS companies is a strong advantage. Experience: US Logistics / Freight forwarding Company : 2 years (Required) Sales: 3 years (Required) ZoomInfo, Sales Navigator, Linkedin, Lusha, Apollo, : 1 year (Required) Job Type: Full-time Pay: $20,000.00 - $30,000.00 per year Benefits: Paid time off Work from home Experience: US Logistics / Freight forwarding Company: 2 years (Required) ZoomInfo, Sales Navigator, Linkedin, Lusha, Apollo,: 2 years (Required) * Logistics sales: 2 years (Required) Work Location: Remote