Sr. Access Advisor - EOAM
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News \& World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights Medical: Multiple plan options. Dental: Delta Dental or reimbursement account for flexible coverage. Vision: Affordable plan with national network. Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Responsibilities Must live within driving distance of campus or be willing to relocate within driving distance. The Enterprise Office of Access Management (EOAM) provides patient access-centric systems, capabilities and knowledge that enable the practice to execute on Mayo Clinic's access priorities and meet the needs of our patients. The EOAM Practice Partner Unit is responsible for co-management of patient access and provider capacity, utilizing access data to improve practice performance toward patient access targets and improvement initiatives, in collaboration with Practice Leadership. Senior Access Advisors provide analysis, interpretation, and recommendations at a local, departmental or site level. This role supports clinical division and department patient throughput by providing leadership in a team environment. They utilize data to proactively identify opportunities and recommendations for optimizing patient seen capacity, which is instrumental to Mayo Clinic’s financial plan. Senior Access Advisors are recognized and relied upon as trusted business advisors within patient access and provider capacity management and aid in navigation of the EOAM/OAM organization. Senior Access Advisors exhibit advanced investigational skills, attention to detail, accuracy, and the ability to manage and prioritize multiple tasks. They possess advanced customer service skills and anticipate and address customer needs in a timely manner. They are proficient in business strategy and business planning principles and apply them to project work (areas may include but not limited to value proposition, mission/strategy, goals/objectives, technology assessments, funding, and management/administration). Senior Access Advisors at a senior level lead multidisciplinary teams evaluating strategic, operational, and financial aspects of patient throughput and provider capacity, which is critical to the Mayo mission. They identify, recommend, and implement transformational access solutions for departments and sites including applied analytics methods, new staffing models, organizational structures, workflow, and digital interventions. They have demonstrated business acumen as well as competencies in strategy, systems thinking, consultation, coaching and /or leadership. They handle and navigate ambiguous situations. Senior Access Advisors give direction to, mentor, coach, and train staff. Candidates must have the ability to utilize Tableau, Business Intelligence and Epic; and possess advanced Excel skills. An understanding of the healthcare industry is preferred. Qualifications Master's degree in management, industrial engineering, systems engineering, business administration, analytics, or health related field is preferred with 4 years of experience OR Bachelor's degree in management, industrial engineering, systems engineering, business administration, analytics, or health related field with 5 years of experience. Exemption Status Exempt Compensation Detail $x91,500 - 137,300 / year; Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details M-F 8am - 5pm Weekend Schedule N/A International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Tricia Harding