Jobs at Maximus

4 open positions · $150,000 - $200,000

Open roles

Lead Engineer - CCaaS Operations Privacy Officer Global Impact & Belonging Intern Brand Reputation Specialist (Remote)

Lead Engineer - CCaaS Operations

Tysons, VA, USonsite$150,000 - $200,000/yr

Essential Duties and Responsibilities:* Lead the design and development of complex software applications from business requirements in collaboration with other team members * Investigate new solutions, tools, products, and techniques to incorporate into coding standards. * Troubleshoot complex issues and produce detailed proposals to resolve. * Support testing and remediate defects * Guide, coach, and mentor entry and mid-level developers Essential Duties and Responsibilities: * Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle * Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai) * Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams * Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings * Analyze existing and new voice/data network environments and recommend scalable, resilient solutions * Gather, assess, and document technical requirements in support of business needs and RFP responses * Develop unit and integration test scenarios aligned with system requirements and evolving business processes * Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues * Adhere to implementation standards, change control processes, and internal documentation practices * Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery * Support change management activities and create or update required technical and process artifacts * Participate in off-hours support as needed for critical incidents or outages * Perform additional duties as assigned by leadership Minimum Requirements * Bachelor's degree in related field. * 7-10 years of relevant professional experience required. * Equivalent combination of education and experience considered in lieu of degree . Job Specific Minimum Requirements: * Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience) * Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments * Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences * Ability to work independently and collaboratively with strong ownership and attention to detail * Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting * Hands-on experience designing and implementing Amazon Connect solutions, including call flow development, Lex bot development, and integration to other AWS Services * Understanding of Generative AI fundamentals and enterprise guardrails * Strong knowledge of TCP/IP, SIP, and VoIP, with experience troubleshooting LAN/WAN and voice/data networks * Experience working with HTTP, REST APIs, and JSON integrations * Familiarity with tools such as Wireshark, Microsoft Server technologies, DHCP/DNS, Hyper-V, VMware ESXi, Visio, and Microsoft Office * While not immediately required, identified candidate must be "clear-able" for both Federal Civilian and DoD work including Public Trust clearance Preferred Skills and Qualifications: * Background in software development (e.g., Java, C#, .NET, Python, PHP, or web scripting) is a plus Preferred Certifications: * Genesys Cloud Certified Professional (GCP-GC) * AWS Certified Cloud Practitioner #techjobs #veteranspage EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com . Minimum Salary $150,000.00 Maximum Salary $200,000.00

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Privacy Officer

Tysons, VA, USremote

Description \& RequirementsMaximus is currently hiring for a Privacy Officer to support our Arkansas No Wrong Door project. This is a remote position, with travel to Little Rock, AR required as business and/or client needs arise. The Sr. Specialist, Privacy Office will provide advice on compliance matters, guiding management and staff in maintaining a compliant and confidential operational environment. This position will integrate compliance measures and ensure seamless adherence to privacy protocols. This position is responsible for assessing and enforcing all state and federal mandated privacy policies. \This position is contingent upon contract award.\ Why Maximus? Work/Life Balance Support - Flexibility tailored to your needs! Competitive Compensation - Bonuses based on performance included! Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching ️ Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). Recognition Platform - Acknowledge and appreciate outstanding employee contributions. Tuition Reimbursement - Invest in your ongoing education and development. Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. Professional Development Opportunities: Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: Review reported incidents related to potential or actual privacy, security, or data breaches. Coordinate the incident or breach management process (as appropriate) with project management, DOH and the corporate Privacy and Data Protection Office. Work with project management, DOH and the corporate Privacy and Data Protection Office to develop and disseminate all required notifications of suspected or actual breach of protection of protected health information or personally identifiable information. Mentor Privacy Specialists with incident investigations and review privacy reports and deliverables. Conduct project related privacy risk assessments and internal audits. Review privacy practices and supports periodic compliance audits of sub-contractors and vendors for the project site to assure compliance with contract requirements, quality principles and Business Associate Agreements. Manage the collection, analysis and reporting of privacy program data and metrics. Develop departmental work instructions and reference materials. Develop project privacy and security training and awareness materials. Conduct training regarding compliance, privacy, and quality awareness. Prepare data in support of regularly scheduled meetings, facilitating as required. Support the effectiveness of the quality management system and complies with ISO 9001. Support the Compliance Manager with assigned duties and acts as the department's subject matter expert. Responsible for maintaining confidentiality in daily tasks. Maintain current knowledge of the federal and state rules, regulations, and guidance related to security and privacy including but not limited to HIPAA, HITECH, Federal Exchange regulations (ACA regulations). Maintain awareness of corporate and project privacy and security policies and procedures. Develop, maintain, document and report on the Contractor's privacy measures. Ensure the system complies with all current and future federal and state privacy regulations and standards. Conduct audits and implement safeguards to maintain data integrity and confidentiality, specifically in regard to Protected Health Information (PHI) and Personally Identifiable Information (PII). Lead initiatives to train contractor and DHS employees, as requested, on compliance requirements and privacy best practices. Provides support for external privacy audits. The Sr. Specialist, Privacy Officer position is not required to be onsite; however, the client will require travel to our site in Little Rock, AR for the purpose of training, audits, and/or compliance review. Minimum Requirements Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience. Must possess a minimum of five (5) years of experience managing or in a key management position for a large-scale government human services project, including a minimum of three (3) years of that experience in a Privacy Officer role (or a role of similar scope and responsibility). Must have excellent communication skills, writing skills, facilitation skills, and formal presentation skills. Must be willing and able to travel to Little Rock, AR as business and/or client needs dictate. Preferred Certifications: Certified Health Care Privacy and Security (CHPS), Certified in Cybersecurity (CC), OffSec Certified Professional (OSCP), OffSec Certified Professional Plus (OSCP+), Junior Penetration Tester (PT1), Practical SOC Analyst Associate (PSAA), Practical Web Pentest Associate (PWPA), Practical Web Pentest Professional (PWPP), Practical Junior Penetration Tester (PJPT), Practical Network Penetration Tester (PNPT), Certified Information Privacy Professional (CIPP), or Certified Ethical Hacker (CEH). Home Office Requirements: Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net ) . Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router . * Must currently and permanently reside in the Continental US . EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .

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Global Impact & Belonging Intern

Tysons, VA, USremote

Description \& RequirementsAs a key member of the Global Impact \& Belonging (GIB) team, the Intern will provide essential support to various initiatives. The Intern will learn about the business unit's culture and its competitors and will support the employees in the department. The Intern will conduct research, help analyze data, provide updates to the team site, and collaborate with and provide recommendations to the Global Impact \& Belonging team and a wide variety of partners to advance our commitment to fostering a workplace culture and environment where everyone can thrive. Additionally, the selected intern will gain knowledge of general business principles, corporate organizational structure and government process improvement. Throughout the summer, you will have the opportunity to meet, interact, and collaborate among various project teams, consultants, senior management, executives and peers. Guidance and training on operations standards and protocols will be provided by the Manager. BENEFITS / COMPENSATION: Hourly pay range is competitive and commensurate with education and experience. Interns are eligible for benefits. All computer equipment and access to digital systems will be provided to the hired candidate. Students may also complete the internship for academic credit, subject to the qualifications of their academic program. PROGRAM DETAILS: This position requires a commitment of 40 full-time hours per week, with availability during usual business hours (8AM-6PM ET), for the duration of a 10-week summer program: starting Tuesday, May 26th and ending Friday, August 7th, 2025. This opportunity is remote within the United States only and from Eastern and/or Central time zone. Essential Duties and Responsibilities: Prepare and/or maintain data collection and evaluation documents. Engage with teams across Maximus to ensure education, awareness, and integration of Global Impact \& Belonging efforts within our operations. Collaborate and share best practices, from outside and within the company. Support the Global Impact \& Belonging team members in developing, formalizing and communicating plans, activities, etc. Support GIB Project Managers in developing, hosting, and documenting initiatives. Support the GIB Project Managers with research, networking, and engagement. Work on specific Global Impact \& Belonging projects as assigned. Shared Responsibilities: o Prepare and/or maintain other data collection and evaluation documents. o Engage with teams across Maximus to ensure education, awareness, and integration of supplier partnership efforts. o Collaborate and share best practices from internal and external sources. o Organize and maintain a functional, polished spreadsheet of potential supplier partners. o Remove suppliers that are already onboarded or no longer viable (e.g., out of business, declined interest). o Support Project Managers in developing, hosting, and documenting initiatives. o Conduct research, networking, and engagement to support supplier partnership goals. o Provide updates to the team site and assist with communication plans. Minimum Requirements High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience. Strong proficiency in Microsoft Excel, including formulas, data organization, and familiarity with automation tools. Excellent organizational, written, and verbal communication skills. Knowledge of topics (historic and contemporary) pertaining to Global Impact \& Belonging and/or charitable giving is a plus. Ability to manage multiple priorities with superior attention to detail. Comfortable working independently and as part of a team in a fast-paced, deadline-oriented environment. Preferred fields of study: Business, Supply Chain, Data Analytics, or related disciplines Additional preferred skills and qualifications: Proficiency in Microsoft Excel, including formulas, data organization, and basic automation. Familiarity with data management tools (e.g., Smartsheet or similar platforms). Research \& Analytical Skills: Conduct research on institutions and partnership opportunities and analyze data from surveys and event feedback. Creativity \& Problem-Solving: Generate ideas for engagement and marketing while adapting to changing plans. Event Planning \& Logistics: Support coordination of virtual and in-person events, including agendas, setup guides, and participant engagement. Strong attention to detail and ability to structure large datasets for ongoing use. Excellent organizational and communication skills. * Interest in supplier partnerships, outreach, and operational efficiency. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .

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Brand Reputation Specialist (Remote)

USremote

Maximus HQ'd is in Santa Monica, CA USA. This role is available fully Remote (US/CAN) No Agencies About Maximus ================= Maximus (https://www.maximustribe.com/) is a mission-driven consumer performance medicine telehealth company that provides men and women with content, community, and clinical support to optimize their health, wellness, and hormones. Maximus has achieved profitability, 8-figure ARR, and is doubling year over year - with a strong cash position. We have raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors/operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, \& Shopify. About the Role ================== We are seeking a Brand Reputation Specialist to serve as the front line of our public facing customer experience. This role monitors and responds to customer feedback across all reputation platforms: Better Business Bureau (BBB), Trustpilot, social media, and our Discord community to ensure every client interaction reinforces our commitment to premium service and effective problem resolution. This individual contributor role requires exceptional judgment, empathy, and communication skills. You'll be trusted to resolve service issues autonomously, maintain our brand voice in public forums, and turn frustrated clients into advocates through genuine problem solving. This is a critical role for protecting and elevating Maximus's reputation as we scale. Key Responsibilities ======================== Monitoring \& Response (70%) -------------------------------- Monitor and respond to all customer feedback across BBB, Trustpilot, social media platforms, and Discord within 24 business hours (target: \<12 hours) Craft empathetic, professional, HIPAA-compliant responses that address client concerns while maintaining Maximus's performance-driven brand voice Serve as the public face of Maximus customer care, setting the standard for how we engage with clients in visible forums Redirect all clinical or medical questions directly to the client's prescribing physician; this role will handle service issues only Active participation in voice of customer discussions with internal cross functional stakeholders Problem Resolution \& Service Recovery (20%) ------------------------------------------------ Investigate service issues thoroughly and implement effective solutions including refunds, credits, and order expediting Initially collaborate with manager to develop escalation recommendations; grow into autonomous decision-making authority Guide clients through resolution processes with clear communication and follow-through Request review amendments when issues are genuinely resolved (no pressure tactics or score negotiation) Document resolution patterns and identify recurring friction points for cross-functional improvement Escalation \& Insights (10%) -------------------------------- Immediately escalate potential PR crises or viral negative posts to Operations Lead and Head of Marketing Flag systemic product, service, or operational issues to appropriate internal teams Provide regular sentiment trend reports highlighting patterns in customer feedback Maintain detailed case documentation for pattern recognition and continuous improvement Qualifications ================== Must-Haves --------------- 3+ years of customer service or reputation management experience in healthcare, DTC wellness, telehealth, or other regulated industries Proven writing ability under pressure: empathetic, clear, professional tone that de-escalates conflict in public forums HIPAA compliance knowledge: Understanding of protected health information (PHI) requirements for public communication Track record managing public-facing brand reputation through reviews, social media responses, or community management Autonomous problem-solver: Comfortable making judgment calls with incomplete information and ambiguous situations Emotional intelligence: Ability to read between the lines of customer frustration and identify root causes Technical Skills -------------------- Proficiency navigating multiple platforms: BBB, Trustpilot, social media management tools, Discord Experience with CRM systems and ticketing platforms for escalation tracking Strong documentation habits for identifying and communicating patterns Soft Skills --------------- Exceptional empathy paired with performance-driven mindset aligned with our client base Ability to translate customer frustration into actionable internal feedback without defensiveness Sound judgment distinguishing routine service recovery from crisis escalation scenarios Resilience handling emotionally charged interactions while maintaining professionalism What Success Looks Like =========================== 90-Day Performance Benchmarks: ----------------------------------- Response time: \<24 business hours across all platforms (target: \<12 hours) Resolution rate: Majority of issues resolved without escalation to senior leadership Review amendment rate: Measurable percentage of resolved negative reviews amended by satisfied clients Platform rating improvement: Demonstrable increase in BBB/Trustpilot scores Customer satisfaction: Positive feedback on response quality and resolution effectiveness Growth Trajectory: ---------------------- Months 1-3: Shadow escalations, build platform expertise, develop response templates with manager guidance Months 4-6: Gain autonomous authority for service recovery decisions, refine judgment on crisis vs. routine issues Months 7-12: Own reputation management strategy recommendations, identify systemic improvements, mentor future team members Why Join Us =============== Serve as a critical voice protecting and elevating Maximus's reputation during rapid growth Directly impact client satisfaction and retention for a company helping thousands optimize their health Build expertise at the intersection of healthcare compliance, customer experience, and reputation management Grow from guided problem-solving to autonomous decision-making authority Collaborate with a mission-driven team focused on human performance and longevity Compliance \& Training ========================== This role involves access to protected health information (PHI) and operates in public forums where HIPAA violations could occur. Comprehensive training on compliant public response protocols will be provided. All communications must adhere to strict guidelines protecting client privacy while resolving service issues effectively. Interview Process Note ========================== Candidates will be required to complete a mock customer de-escalation as part of the interview process. We will be using AI to role play. World-Class Benefits: ========================== Full Suite: Medical, Dental, Vision, Life Insurance Flexible vacation/time-off policies Liquidity of options whenever available Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees) Maximus is an equal opportunity employer, which not only includes standard protected categories, but the additional freedom from discrimination against your free speech and beliefs, as long as they are aligned with company values. We celebrate intellectual diversity. Note: We utilize AI note-taking technology during our interview sessions to ensure we capture all answers and details accurately. Candidates are also encouraged to use AI note-takers for their own records if they wish. Compensation Range: $55K - $70K

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Maximus office locations

Tysons, VA, US US

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