Assistant Customer Success Manager
Position: Assistant Customer Success Manager Location: Pune Department: Customer Success Reports to: Director of Customer Success About Map My Crop - https://mapmycrop.com/ MapMyCrop is an AgriTech SaaS company helping farmers and agri-businesses digitize their farm operations, monitor crops, and make data-driven decisions. Our platform combines satellite insights, AI, and farm management tools to improve yield, reduce risks, and build sustainable farming practices. We are looking for a Assistant Customer Success Manager (CSM) who is passionate about agriculture, technology, and customer engagement. You will be the trusted advisor for our clients. Guiding them through adoption, ensuring they realize measurable value, and enabling long-term success with MapMyCrop. Key Responsibilities Onboarding \& Adoption Guide farmers, agri-enterprises, and partners through onboarding and training. Translate product features into practical use cases for agriculture. Ensure smooth adoption of modules like farm digitization, crop monitoring, and reporting.Relationship Management Act as the single point of contact for assigned customers. Build strong relationships with stakeholders ranging from farmers to CXOs. Conduct regular business reviews (monthly/quarterly) to align with customer goals.Driving Value \& Retentionreduction).from the field.Collaboration \& Feedbackto shape product roadmap.experience.Key Skills \& Qualificationsbusiness preferred).AgriTech solutions delivery.preferred).corporate agribusinesses.mindset. Track customer health metrics such as usage, adoption, and impact (yield, risk Proactively identify risks and intervene before they escalate. Drive contract renewals and long-term engagement.Growth \& Advocacy Spot opportunities for upselling/cross-selling additional modules or services. Work with marketing to generate case studies and customer success stories Encourage customer advocacy within the Agri-community. Share field insights and customer feedback with product and engineering teams Collaborate with sales, support, and operations for seamless customer Represent the “voice of the customer” internally. Bachelor’s/master’s degree in agriculture, Business, or Technology (MBA/Agri- 5+ years of experience in Customer Success, Account Management, or Strong communication skills in English + regional languages (Marathi/Hindi Ability to engage with diverse stakeholders—from smallholder farmers to Experience with CRM, analytics, or collaboration tools (Zoho, Slack, GSuite) Analytical mindset to track KPIs like adoption, retention, and customer impact. Passion for agriculture and farmer empowerment with a problem-solving Job Types: Full-time, Permanent Pay: ₹800,000.00 - ₹1,200,000.00 per year Benefits: Health insurance * Provident Fund Work Location: In person