Practice Manager
We are looking for an experienced practice manager to join our growing team. The clinic is split between two sites, Drumkeeran in Co. Leitrim and Keadue in Co. Roscommon, which are 15 minutes' drive apart. Role Overview The Practice Manager is responsible for the overall operational, financial, and administrative management of the GP practice. The role ensures the smooth day-to-day running of the surgery, supports clinical staff, oversees compliance and governance requirements, and maintains a high standard of patient care and service delivery. This is a key leadership role requiring strong organisational skills, financial oversight, people management capability, and an understanding of Irish primary care systems. Key Responsibilities1. Operational Management * Oversee the daily running of the practice to ensure efficient workflows. * Manage appointment systems and patient flow processes. * Ensure adequate staffing levels and rota coordination. * Maintain premises standards, equipment servicing, and supplier contracts. * Implement and monitor practice policies and procedures. 2. Financial Management * Manage practice accounts, budgeting, and financial reporting. * Oversee payroll, pensions, and staff leave records. * Monitor income streams including GMS, private fees, insurance claims, and other reimbursements. * Liaise with accountants and payroll providers. * Identify opportunities for cost control and financial efficiency. 3. Human Resources * Recruit, induct, and supervise administrative staff. * Conduct performance reviews and manage staff development. * Handle employee relations issues in line with employment legislation. * Ensure compliance with Irish employment law and HR best practice. * Promote a positive, respectful workplace culture. 4. Compliance \& Governance * Ensure compliance with: * Data Protection (GDPR) * HSE and GMS contractual requirements * Health \& Safety legislation * Infection prevention and control standards * Maintain accurate records and documentation. * Support preparation for inspections or audits. 5. Patient Services \& Quality Improvement * Oversee front desk and administrative services. * Handle complaints and patient feedback professionally and sensitively. * Support quality improvement initiatives. * Maintain confidentiality and high standards of patient service. 6. IT \& Systems * Oversee practice management software systems. * Liaise with IT providers. * Ensure secure handling of patient data. * Support digital improvements and workflow optimisation. Person SpecificationEssential: * Previous experience in healthcare administration or practice management. * Strong financial and organisational skills. * Excellent communication and leadership abilities. * Proficiency in Microsoft Office and practice management systems. * Understanding of GDPR and healthcare compliance in Ireland. * Ability to work independently and exercise sound judgment. * Experience in Irish primary care or GP practice. * Qualification in business administration, healthcare management, or HR. * Knowledge of GMS contract systems and HSE processes. Key Skills * Leadership and team management * Financial oversight * Problem-solving and decision-making * Discretion and confidentiality * Strong organisational ability * Conflict resolution Remuneration Salary commensurate with experience and qualifications. Job Type: Part-time Pay: €20.00-€25.00 per hour Expected hours: 16 per week Experience: * Management: 2 years (required) Work Location: In person