PSR
For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region. General Job Description This position provides front office and patient assistant duties such as greeting patients, registration, scheduling appointments, recall notification, checking vital signs and working with manager to ensure schedules are full. Job Roles Attends in-services or completes make-up assignments. Collects specified co-pays and payments from patients per coverage specifications and from self-pay patients; follows policies and procedures in collecting and handling cash. Completes registration processes, screens for eligibility and financial assistance and updates records in accordance with established payer policy and program guidelines. Contacts patients to schedule appointments and make reminder/recall notifications. Demonstrates clinical competency. Documents patient Vital Signs and pre-assessment questions. For Floats: Travels to locations as necessary; integrates to workflow and helps support clinic productivity. Keeps sites in compliance with TJC, DHS, CHDP, and Medi-Cal Managed Care Requirements. Performs clerical duties such as scanning, tracking data, receiving and sorting correspondence accurately and efficiently. Performs other duties as assigned. Supports Provider productivity. Education/Certifications/Licenses/Registrations At least 1 year of experience in ambulatory care setting or similar setting is highly desirable. At least 1 year of customer service experience preferred. High school diploma or GED equivalent. Medical Assistant diploma or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements. Current CPR certification. Experience/Specializedskills (including Language) Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment. Ability to work well in both a team-based environment and independently. Bilingual in English/Spanish preferred. Intermediate computer literacy ability. Intermediate written and verbal communication skills, including ability to communicate effectively with patients and family members who speak English as a second language. Knowledge of front office procedures and medical terminology preferred. We are excited to share that the salary range for this position is: 11.60 - 15.95 Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net) FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.