Jobs at Factory

Onboarding Program Specialist

Location: San Francisco (In-Office) Our mission is to bring autonomy to software engineering. We build software development agents that accelerate the world's largest enterprise engineering teams. We're helping customers including Nvidia, Adobe, Adyen, Klarna, and Ernst \& Young turn their engineering organizations into autonomous development systems — shipping code, reviewing PRs, running tests, and deploying continuously. In 2026, we raised a $150M Series C. We are backed by world-class investors and operators including Khosla Ventures, Sequoia, Blackstone, Ali Ghodsi (CEO of Databricks), and Frank Slootman (Former CEO of Snowflake). About The Role We're looking for someone who can build our onboarding program and own it end to end - from offer acceptance through a new hire's first 30 days. This isn't a "run the orientation deck" job. You'll partner with leadership to design the systems, set the metrics, and execute against them. Done right, onboarding is the moment that solidifies a new hire made the right choice to join Factory - it’s where our mission and vision come alive. This role owns that feeling: making sure every new hire feels welcomed, connected, and confident from their first day forward, not just through week one. This role is for someone who wants to build, innovate and iterate from learnings! You'll wear the strategy hat and the execution hat in the same week. What You'll Do Onboarding Program * Design and own our onboarding program end to end: pre-boarding, first day, first week, first 30 days * Build scalable systems and workflows that can flex as we scale headcount * Use AI tools to automate repetitive onboarding tasks - documentation, scheduling, FAQs, progress tracking. * Own the handoff from offer acceptance to first day: background checks, immigration, equipment, paperwork, welcome communications * Define and track success metrics (new-hire satisfaction, manager feedback, retention signals) and report back to leadership * Continuously iterate based on data, feedback, and instinct. Cross-Functional Partnership and Coordination * Partner with IT, Facilities, Payroll, HR Ops, and hiring managers to execute a seamless new-hire experience * Work with department leaders to build role and team-specific onboarding tracks where needed * Be the connective tissue across People and the business during a new hire's ramp * Pitch in on recruiting coordination as needed to keep the candidate-to-employee lifecycle seamless end to end What You Bring * 4+ years in onboarding, HR/People operations, or a similar build-and-run people role, ideally at a fast-growing startup * A bias toward action - comfortable building the plane while flying it * Fluency with AI tools and genuine excitement about using them to automate and scale people processes * Strong project management instincts: you can run multiple workstreams at once * Analytical enough to define metrics, track them, and translate them into a story for the leadership team * Excellent written and verbal communication * Low ego, high ownership - you are excited to both build the system, execute, and jump in where needed What Success Looks Like * A documented, scalable onboarding program that new hires and managers are excited about * Clean, fast, low-friction handoffs from offer to first day, with no heavy processes or confusion * Cross-functional partners who see this role as a force multiplier, not a bottleneck * Clear metrics and a regular reporting cadence showing the ROI of onboarding investment

Senior Business Analyst

About Scale Factory We are an AI enablement consultancy. Delivering quality-led AI-first foundations, embedding capability and excellence into the foundational fabric of the companies we work with. We give leaders the confidence to move faster, take smarter risks and pursue transformation. Formerly Ten10, we have deep roots in Quality which means we don’t just build for the future, we ensure it actually works. We combine this engineering discipline with cutting-edge AI expertise to deliver robust, scalable foundations that turn ambitious transformation into reliable reality. Here’s why you’ll love being part of our team: * Exciting Projects: Collaborate on challenging, impactful projects with a wide range of industries - from finance to government and beyond * Career Growth: Tailored training and development opportunities to help you reach your goals * Team Culture: Join a supportive, inclusive team that values collaboration, creativity, and innovation * Flexibility: Hybrid working lets you balance work and life About the Role As a Senior Business Analyst, you’ll lead by example, owning the end-to-end analysis lifecycle across complex projects and programmes. You’ll work in fast-paced Agile environments, coaching junior team members and driving high-quality deliverables. What You’ll Be Doing: * Leading Agile business analysis across the full project lifecycle * Mentoring and supporting junior analysts to develop their skills and confidence * Facilitating workshops to elicit, define, and prioritise user stories and requirements * Producing clear and accurate documentation including AS-IS/TO-BE process maps, user journeys, and functional specifications * Supporting product owners, delivery teams, and stakeholders to align on business goals * Modelling business processes and analysing system interactions and data flows * Supporting change impact analysis and ensuring successful transitions to BAU * Promoting best practices in Agile ceremonies and business analysis discipline What We’re Looking For We’re seeking a confident, capable, and collaborative Senior Business Analyst with strong Agile experience and a track record of mentoring others. You’ll be a self-starter who can hit the ground running while building lasting relationships with clients and colleagues. Key Skills \& Experience: * Eligibility for Security Clearance * 5+ years in business analysis roles with strong Agile delivery experience * Proven experience coaching and mentoring junior team members * Hands-on delivery within Agile frameworks (Scrum, Kanban, SAFe, etc.) * Excellent stakeholder engagement and facilitation skills * Ability to lead workshops and drive prioritisation with business and technical teams * Strong documentation skills across process mapping, requirements, and user stories * Comfortable delivering under pressure in dynamic environments * Experience with both business and system-level analysis * Familiarity with change impact assessment and adoption planning Desirable Skills: * Background in a consultancy environment * Experience in legal, defence, government, or public sector * Experience on infrastructure or transformation projects * Understanding of UI/UX, wireframes, and prototyping * Exposure to Waterfall alongside Agile delivery approaches What’s in It for You? At Scale Factory, we believe in recognising and rewarding great work. Here’s what you can expect: * 25 Days of Annual Leave: Plus 1 extra day every year for the first three years, with a holiday buying scheme. * Pension Plan: Employer-matched contributions up to 5%. * Health Benefits: Comprehensive coverage for medical, dental, optical, and alternative therapies. * Fitness Support: Subsidised gym memberships and a bike-to-work scheme. * Commuter Benefits: Season ticket loans to make travel easier. * Free Annual Rail Cards * Electric vehicle salary sacrifice scheme * Flexible Work Model: Hybrid working that fits your lifestyle. * Social Events: From annual kick-offs and Christmas parties to team socials and sporting events, we love celebrating success together. * Training \& Development: Tailored learning opportunities and full support for certifications to keep your skills sharp. Let’s Build the Future Together We’re on the lookout for passionate, talented individuals who are ready to make an impact. Whether you’re an experienced automation tester or a developer with a flair for QA, we want to hear from you.

Product Lead - Front Office

Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet. The Team In this role, you will be leading a product team in Business Apps that focuses on developing best-in class solutions in the domain of the Front Office spanning Customer Service, Marketing, Sales and Commerce. Business Apps are purpose-built solutions created for a specific line of business, addressing most impactful pain points. The apps are best practice examples of how Celonis is used in new, innovative ways that push the boundaries of our platform. The team has a great balance of technical skills to build solutions paired with a customer focus and product management mindset to create meaningful products widely adopted across our customer base. The Role You will build and lead a team of product managers that work directly with both customers, account teams and their counterparts in Product and Engineering on using Celonis to seize opportunities in the Front Office Domain. Your focus will be on productizing valuable and scalable use cases and thereby impact and shape the future of Process Intelligence in the Front Office. Take this chance to rethink the way companies run their customer facing processes and help our customers to accelerate their value realization with Celonis. The Work You’ll Do * Lead a team of product managers, defining the product strategy and roadmap for the Front Office domain, within the broader context of our Business Apps strategy * Work closely with customers to understand their pain points with a focus on Procurement (both direct and indirect) and adjacent areas * Be involved in all steps within the product development lifecycle from ideation to product development to scaling solutions across all Celonis customers * Use the Celonis Process Intelligence Platform to develop new, innovative solutions in the area of the Front Office * Collaborate with platform product managers and engineers to guide and influence feature development of the platform * Work together with our UX team to define the user experience for our products * Create alignment across key parts of the Celonis organization, including Product, Engineering, Product Marketing, Value Engineering and Sales. If you are passionate about Service, Sales, Marketing and Commerce processes and the Celonis technology, and what it can do for our customers, here's your chance to directly contribute to taking our Celonis Process Intelligence Platform to the next level. The Qualifications You Need * 8+ years of experience in operational Front Office functions (Sales, Service Marketing, Commerce), Solution Engineering, Enterprise CX Software, CX Analyst or comparable roles * Deep understanding of Front Office Solutions such as Customer Relationship Management (CRM), Sales and Service Automation Software, Marketing and Commerce Platforms, Communication Software Systems or Customer Experience Platforms * Comprehensive knowledge of CX market and industry trends * Strong expertise in product development and go-to-market strategies with a track record in developing and launching successful products * Demonstrated experience in product marketing, messaging, and positioning * Proven ability to lead and manage high-performing teams * Outstanding stakeholder management skills across organizational functions * Excellent verbal and written communication abilities * Fluent in English (German language is a plus) What Celonis Can Offer You * Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations. * Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants. * Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment. * Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration. * Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform. * Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance. * Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually. * Global Inclusion \& Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued. * Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision. About Us Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. Get familiar with the Celonis Process Intelligence Platform by watching this video. Celonis Inclusion Statement At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen. Your Privacy Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process. Please be aware of common job offer scams, impersonators and frauds. Learn more here.

Business Development Manager