Jobs at Eos It Solutions

2 open positions · From $24

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Sales Operations Specialist Global Service Delivery Manager

Sales Operations Specialist

Banbridge, Northern Ireland, UK

Our Company At EOS, we bring people, ideas and expertise together to deliver meaningful outcomes for our customers. Our success is built on collaboration, accountability and a shared commitment to continuous improvement. We value people who are curious, organised and motivated to make a positive impact. By joining EOS, you will work in a collaborative environment where your contribution is recognised and where you can continue to develop your skills and career. Position Overview We are seeking a highly organised and detail-oriented Sales Operations Specialist to serve as the operational backbone of our sales organisation. In this role, you will connect Sales, Marketing, Finance, Customer Success and Product teams to streamline sales processes, maintain CRM integrity, and deliver actionable reporting and analysis. The ideal candidate thrives in a fast-paced environment, excels at cross-functional coordination and can translate complex or raw data into clear performance insights for sales leaders and executive stakeholders. Key Responsibilities Sales Coordination and Process Optimisation * Act as the primary operational liaison for the regional sales team, supporting day-to-day logistics, responding to process enquiries and helping resolve workflow bottlenecks. * Coordinate cross-functional processes across Sales, Marketing, Customer Success and Finance, including deal handovers, contract routing and invoicing dependencies. * Maintain and optimise CRM workflows using platforms such as Salesforce or HubSpot, ensuring data integrity, accurate deal stages and effective lead routing. * Support sales onboarding by coordinating training schedules, compiling enablement resources and tracking ramp-up timelines. * Facilitate weekly and monthly sales meetings, coordinate agendas, document decisions and follow up on agreed actions. * Identify process inefficiencies and support the development of clear, consistent and repeatable standard operating procedures. Reporting, Data and Analytics * Build, maintain and automate recurring sales-performance dashboards and operational tracking reports. * Monitor key sales metrics and KPIs, including pipeline velocity, win/loss ratios, quota attainment, average deal size and sales-cycle duration. * Conduct weekly pipeline reviews to support forecasting accuracy and identify risks across sales stages. * Produce ad hoc analytical reports for executive leadership to inform strategic decision-making, forecasting and territory planning. * Conduct regular data audits to remove duplicate records, correct missing or inaccurate entries and maintain effective database hygiene. * Translate complex data into concise visual reports, summaries and recommendations for frontline sales teams and leadership. Experience Qualifications and Requirements * 2–4 years of experience in Sales Operations, Revenue Operations, Business Operations or a closely related coordination role. * Demonstrated experience managing projects or operational processes involving multiple departments and competing priorities. Systems and Tools * Hands-on experience using CRM platforms such as Salesforce or HubSpot. * Advanced proficiency in Microsoft Excel or Google Sheets, including VLOOKUP/XLOOKUP, PivotTables and data visualisation. * Familiarity with business intelligence and reporting tools such as Tableau, Microsoft Power BI or Looker is desirable. Core Competencies * Exceptional coordination: A demonstrated ability to manage cross-functional projects, maintain momentum and align stakeholders with different priorities. * Analytical thinking: The ability to interpret complex data and convert it into meaningful executive-level reports, visualisations and recommendations. * Clear communication: Strong written and verbal communication skills, with the ability to tailor information for frontline sales representatives, cross-functional partners and senior leaders. * Process orientation: A proactive approach to identifying inefficiencies and creating clear, repeatable and scalable processes. * Attention to detail: A consistent focus on accuracy, data quality and effective follow-through. * Adaptability: The ability to prioritise effectively and respond constructively to changing business needs in a fast-paced environment. Belonging at EOS At EOS, we are committed to creating an inclusive workplace where people feel respected, supported and able to contribute fully. We welcome applicants with different backgrounds, perspectives, identities and experiences. #INDEMEA

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Global Service Delivery Manager

Dublin, County Dublin, IrelandFrom $24/yr

WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. JOB OVERVIEW: The Global Service Delivery Manager will be actively involved in all aspects of network operations from client program planning, development, and evaluation, driving meetings globally, assigning action items and establishing timelines. WHAT YOU’LL DO: * Effectively collaborate with the client to develop the account, exceed the client’s expectations, while working within the agreement of the current scope of work * Holds and leads periodic service reviews with all stakeholders * Analyses trends, forecasting and making strategic data driven business decisions * Maintain global operations and processes according to required standards and maintain consistency in the same * Manage all communication with staff and maintain knowledge of all employee performance and ensure achievement of all business objectives * Monitor effective implementation of all projects and recommend improvements for operational efficiency * Prepare all documents for all global processes and policies and make necessary recommendations to improve processes. * Ensure optimal level of network services and provide efficient training to all staff members and ensure effective deliverables * A strong business Acumen, with savviness toward financial measures defined for the customer engagement * Collaborating with EOS Human Resources on all personnel issues or questions * Managing a team, ensuring performance management, communication, goals and objective planning and team building * Onboarding new team members – providing a thorough introduction to the group including business objectives, counterparts, team members, contacts, the role etc. WHAT YOU NEED TO SUCCEED: * Experience managing a technical team globally, with experience supporting and deploying enterprise networks * Ability to convey complex issues within production networks running dynamic routing protocols to the customer * Technical knowledge of routers, switches, routing protocols and circuit troubleshooting * Experience with process improvement and systems development, leveraging automation to streamline repetitive workflows * Experience with managing change control processes and maintenance activity in a 24x7 production environment * Excellent communication skills and ability to work in a global team environment * Develops programs focused on enhancing customer success plans that outline critical metrics / KPI's for success and potential issues, and provide recommendations * Responsible for Service Review Meetings, QBR's, SLA and escalation management * Manage the customers' expectations to deliver an exceptional customer experience in line with agreed SLAs * Ability to communicate effectively with the customer and their decision makers and other team members * Proactive and data driven * Previous experience as a executive level leader in a similar environment * Excellent organizational skills * Able to manage sensitive and sometimes confidential information * Self-motivation and able to take responsibility * Able to manage and prioritize and tasks and time efficiently * Able to demonstrate initiative and a proactive approach to daily tasks * Strong influencing, negotiation and decision-making skills * Proven track record in making sure that an efficient service delivered exceeds expected customer expectations * Solid understanding of service management principles EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal-opportunity employer. We invite you to consider opportunities at EOS regardless of your gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor. #INDEMEA

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Eos It Solutions office locations

Banbridge, Northern Ireland, UK Dublin, County Dublin, Ireland

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