Operations Manager
Operations Manager Location: Phoenix Metropolitan Area, AZ | Job Type: Full-Time About the Role We are seeking an experienced Operations Manager to serve as the operational backbone of our Phoenix Metropolitan Area office — a hybrid role that combines full-service commercial property management with office administration. This role reports directly to the Asset Manager and requires a seasoned professional who can independently manage day-to-day property operations, tenant relationships, budgets, and the in-house maintenance team for a small to medium-sized commercial portfolio, while also keeping the office itself running smoothly. Given the complexity and scope of the assets involved, this position is not suited for entry-level candidates — we're looking for someone who has already built a strong foundation in commercial property management and is ready to take ownership of a portfolio with minimal oversight. In addition to portfolio management, the Operations Manager oversees front-desk and administrative functions, keeps communication flowing across the team, and ensures the office runs efficiently alongside the physical portfolio. Leasing is handled by a separate division; the Operations Manager will collaborate with the leasing team as needed but will not hold direct leasing responsibilities. Key Responsibilities Property Management * Coordinate and oversee full-service management for a portfolio of commercial properties (office, retail, restaurant, industrial, or mixed-use), reporting directly to the Asset Manager * Serve as a responsible party for tenants, addressing concerns, lease questions, and service requests in a timely, professional manner * Implement property operating budgets, including forecasting and variance analysis * Coordinate with Asset Manager and team CAM reconciliations and CAM stops, ensuring accurate calculation, billing, and tenant communication * Coordinate and supervise the in-house maintenance team, prioritizing work orders and ensuring properties are well-maintained and code-compliant * Oversee third-party vendors and contractors for services outside the scope of the in-house maintenance team * Conduct or coordinate with staff regular property inspections to identify and address maintenance, safety, and curb-appeal issues * Prepare and present monthly/quarterly accounts receivable and operational reports to the Asset Manager and ownership * Collaborate with the leasing division on tenant retention, lease renewals, and space needs, without holding direct leasing responsibilities * Coordinate with Asset Manager and team for capital improvement projects from planning through completion * Ensure compliance with local, state, and federal regulations, including safety and risk management standards * Respond to and resolve emergency situations affecting the property portfolio Office Administration * Oversee daily office operations to ensure a seamless workflow and a welcoming environment for staff and visitors * Oversee front desk responsibilities including greeting visitors, answering multi-line phone systems, and directing calls with professional phone etiquette * Handle data entry tasks with accuracy using spreadsheets, word processing, and other Microsoft Office applications * Support bookkeeping activities using Rent Manager or similar software for office-related invoicing, expense tracking, and financial record keeping * Oversee and coordinate with clerical duties such as proofreading documents, managing correspondence, and organizing files to uphold high standards of accuracy and professionalism Qualifications * Minimum 3+ years of experience in commercial property management required; candidates should have hands-on experience managing a portfolio of comparable size and complexity * Strong working knowledge of commercial lease structures (NNN, modified gross, gross); exposure to ground lease or GSA lease administration is a plus but not required * Demonstrated experience coordinating in-house maintenance staff, as well as managing vendor relationships, contracts, and capital projects * High attention to detail and strong organizational skills to manage overlapping lease types, renewal timelines, and compliance requirements * Proven experience in administrative roles, with strong multitasking abilities and effective time management to prioritize competing tasks * Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software (Rent Manager) * Technical proficiency with computer literacy, including accurate data entry and familiarity with productivity software * Experience using Rent Manager or similar accounting software for office-related financial tasks is preferred * Knowledge of multi-line phone systems, office procedures, clerical practices, and general office etiquette * Excellent communication, negotiation, and problem-solving skills; bilingual capabilities are highly desirable * Valid Arizona driver's license and reliable transportation for property visits across the Phoenix Metro area Preferred (Not Required) * Strong working knowledge of CAM reconciliations, CAM stops, and financial reporting * Experience with mixed-use or multi-asset-type commercial portfolios, government contracting, federal leasing, or long-term ground lease structures What We Offer * Highly competitive salary commensurate with experience * Benefits package — health/dental/vision, PTO, 401k Matching * Professional Development Assistance and opportunity to manage a growing, dynamic portfolio with autonomy and support an established multi-generational family business. To apply, please submit your resume along with a brief summary of your commercial property management and office administration experience, including the size and type of portfolios you've managed. Pay: $65,000.00 - $85,000.00 per year Application Question(s): * Will you be able to provide three (3) references and employment verification letter(s) from your past employer(s)? If self-employed, reference from three (3) contractors. Ability to Commute: * Phoenix, AZ 85018 (Required) Work Location: In person