Vp Technical Operations Jobs

VP, Technical Operations & Support

From $18/yr

VP, Technical Operations \& Support – based in Markham, ON Accommodations Plus International (API) is the global leader in crew accommodation and travel logistics, powering over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global reach ensures that airline crews are rested, transported, and connected so global aviation runs on time. We are seeking a Vice President of Technical Operations \& Support who will be responsible for the seamless, secure, and reliable support of our mission-critical software applications and employee systems. This leader will drive the strategy and execution of all technical operations (application support, incident management, company and employee systems support) and technical support functions (Customer Support, L2/L3 support teams). The core objective is to ensure optimal system performance and superior customer and employee satisfaction and retention, leveraging data-driven insights and a culture of continuous improvement. Key Responsibilities* Strategic Leadership: Develop and execute a comprehensive technology operations and support strategy that aligns with overall business goals and objectives. * Operational Excellence \& Reliability: Oversee the design, planning, implementation, and maintenance of support systems and tools to automate and make effective our tech ops and support processes using tools such as Jira Service Management. * Customer Support \& Experience: Define and implement world-class incident management and customer support strategies and service level agreements (SLAs), ensuring high customer satisfaction and retention for our mission-critical applications. * Team Management \& Development: Build, mentor, and lead high-performing, globally located level one, level two and incident management support teams, fostering a culture of accountability, responsiveness and technical growth. * Process Improvement: Drive continuous improvement of our products and processes via thorough RCA analyses, implementing best practices and frameworks such as ITIL for IT Service Management (ITSM). * Operational Excellence: Enforce Service Level Objectives (SLOs) and key Performance Indicators (KPIs) for API’s applications, leading incident management, post-mortems, and proactive measures to ensure 24/7 reliability, effectiveness, and performance. * Cross Team Collaboration: Partner with infrastructure and application engineering, product, and business leaders to ensure product stability and employee systems meet and exceed business and client needs. Qualifications \& Experience* A Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field is required; a Master's degree (MBA or related field) is highly preferred. * 10+ years of progressive experience in IT operations, systems administration, and/or technical support, with at least 5 years in a senior leadership/executive role. * Deep experience with employee enablement tools including Microsoft suite of employee enablement products such as 365, Entra, Teams and others. * Proven track record of managing globally distributed technical teams within a SaaS or enterprise software environment. * Extensive experience with cloud computing and infrastructure management. Skills:* Exceptional leadership, problem-solving, and decision-making abilities. * Strong strategic thinking and project management skills. * Excellent communication skills, with the ability to convey complex technical information to non-technical stakeholders and executive leadership. * Deep understanding of enterprise architecture, system design, and software development lifecycle principles. * Familiarity with ITSM platforms and data analytics tools for performance monitoring. Compensation: The good faith compensation for this position is $180,000 - 200,000 CAD, commensurate with experience.Who We Are API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you! Other Duties Duties, responsibilities and activities may change at any time according to business needs. The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO). Work Environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. AAP/EEO Statement Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. grQIslc4JG

VP, Technical Operations

Current Employees of LendingClub: Please apply via your internal Workday Account LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club! About the Role We are looking for an experienced and visionary VP of Technical Operations to lead, scale and mature LendingClub’s enterprise technology operations. This critical role is responsible for the architecture, design, standardization, availability, and operational support of our cloud and physical infrastructure as well as our internal corporate technology stack. The VP will lead the Cloud Infrastructure, System Operations, Database Operations, Network Operations, Security Operations, and Network Operations Center (NoC) teams and own all end-user technology and desktop support. Reporting to the CISO, this leader needs to be both strategic and execution-driven—someone who can set long-term vision enabling business growth and ensuring platform reliability, while building a culture of disciplined, high-quality delivery, particularly in response to regulatory, audit, and risk demands.What You'll Do Strategic Leadership \& Planning * Develop and evangelize a vision and strategic plan for infrastructure and corporate technology operations with measurable goals and KPIs * Partner with business and technology leaders to define and deliver operational service levels that support LendingClub’s platform growth and regulatory obligations * Lead cross-functional initiatives to modernize infrastructure, drive automation, and continuously improve system reliability and compliance posture * Represent operations in executive forums and communicate technical and business risks clearly to senior leadership Infrastructure Operations * Lead strategy and daily operations for all infrastructure domains including cloud services, server platforms, virtualization, storage, network, monitoring, backups, patching, and disaster recovery * Oversee system and storage administrators, network engineers, database operations, and security operations engineers * Ensure high availability, security, and scalability of all infrastructure components through adoption of best practices and infrastructure-as-code * Drive value engineering, preventative maintenance, and continuous improvement across the platform stack * Establish and manage vendor relationships and infrastructure budgets, including forecasting and procurement Corporate Technology \& End-User Services * Manage corporate IT services, including 24x7 desktop support, collaboration tools, end-user devices, identity and access management, and workstation security * Own the lifecycle of all desktop applications, hardware, and accessories, ensuring reliability, security, and ease of use * Partner with stakeholders and vendors to drive automation, service quality, and operational efficiency across user support and device management * Implement and maintain procedures, standards, and controls to ensure compliance with internal policies and regulatory standards * Measure and report KPIs for IT operations and customer service performance; maintain focus on extraordinary internal customer experiences Risk, Security \& Governance * Act as a key partner to Risk, Compliance \& Information Security. Translate regulatory requirements into actionable, repeatable processes for your teams * Drive operational preparedness for audits, internal assessments, and regulatory reviews * Monitor and report on SLA adherence, system performance, and compliance posture across infrastructure and IT services * Provide executive \& board-level reporting and briefings on platform incidents, availability, and risk mitigation efforts Culture \& Team Leadership * Build and lead a high-performing team culture rooted in transparency, collaboration, accountability and continuous improvement * Develop a strong management bench; coaching your reports to lead cross-functional work, prioritize effectively, and develop their own teams * Promote cross-functional knowledge sharing and operational consistency across technical domains * Mentor and develop team members while modeling leadership values and behaviors About You * 15+ years of progressive experience in technical infrastructure, platform engineering, or IT operations, including 7+ years in leadership * Demonstrated success leading large-scale infrastructure teams in cloud-first or hybrid environments * Deep understanding of AWS, virtualization, networking, storage, database operations, and enterprise monitoring * Experience operating in a regulated environment (banking, fintech, healthcare, etc.) with a strong grasp of audit, compliance, and governance disciplines * Proven success managing 24x7 infrastructure and end-user environments across cloud and hybrid platforms * Strong command of IT service delivery and end-user technologies including device management, helpdesk, and collaboration platforms * Expertise in operational metrics, KPI tracking, and executive reporting * Ability to influence, communicate, and build consensus across business and technical stakeholders Work Location San Francisco The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level. Time Zone Requirements Primarily PT While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary. Travel Requirements As needed travel to LendingClub offices and/or other locations, as needed. Compensation The target base salary range for this position is 240,000-270,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings). We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more. #LI-Hybrid #LI-HB1 LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.