Software Engineer – Audio/Telephony Integrations
Automating non-emergency calls for 911 centers Software Engineer – Audio/Telephony Integrations About Aurelian Aurelian automates non-emergency calls for 9-1-1 centers. Our AI-powered virtual operator intelligently routes, triages, and resolves administrative calls—freeing up human dispatchers to focus on real emergencies. The impact? Faster response times, reduced burnout, and better outcomes for communities across the country. Today, 60–80% of calls to emergency communication centers (ECCs) aren’t true emergencies—they’re administrative issues like noise complaints, lost pets, or general inquiries. While ECCs remain chronically understaffed (by as much as 30% nationwide), these calls stretch already-thin resources even further. Aurelian is fixing that. We’re already deployed in ECCs across the U.S., answering thousands of non-emergency calls every day. By reducing hold times and streamlining operations, we’re helping agencies regain control and bring focus back to where it matters mo