Service Practice Manager Jobs

Practice Manager (Data Center Service Delivery)

From $20/yr

About the role The Practice Manager role will have line management responsibility for approximately 20 project managers with full commercial and contractual responsibility for successful project outcomes. The ideal candidate will have an extensive track record working in pre-sales and delivering IT projects and programs. The candidate will be accustomed to collaborating with professional services sales, service delivery and service development functions. Successful candidates will directly influence the development of project delivery capabilities within the Projects Practice to successfully execute against our customer’s strategic objectives. What you'll be doing * Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. * Responsibility for both the delivery of customer engagements and line management of around 10 project managers (regional travel essential) * Accountable for assurance, governance \& customer satisfaction * Continuously maintaining and innovating the Practice capability in support of the business strategy * Proactively supporting growth with the development and delivery of standardized, competitive and market-relevant service offerings * Providing thought leadership and subject matter expertise into and out of the Practice; working collaboratively with stakeholders within the business and externally with customers and vendors * Operational and commercial management of the team to achieve financial targets, competitiveness and improved productivity \& quality. * Drive a high-performance culture across the Practice; developing, retaining and attracting the best talent * Embrace and support Computacenter’s mission and core values. What you have * Legally eligible to work in the United States. * 5+ years of management experience * You must have recent experience leading delivery of large-scale IT infrastructure projects (ideally on a workplace platform on behalf of a professional service organization) with responsibility for the commercial outcome. * You should have experience of applying appropriate governance and control in overseeing delivery of projects. You should have demonstrable evidence of developing individuals and teams and a passion to further enhance the capability of * people. * You should be an innovative leader, constantly seeking better ways of working to enable improved outcomes for customers. What you can expect There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind. About us Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

Service Practice Manager

BluePearl Pet Hospital is currently hiring a Practice Manager for our busy Emergency only practice. Are you an experienced veterinary technician looking for the next step in your career? An ER practice manager is a great opportunity to sharpen your skills as a people leader and manager while still having the ability to provide excellent patient care, working alongside experienced ER doctors and leading a team of veterinary technicians and assistants. * Are you a passionate leader who is ready to make a difference? * Do you have excellent time management, follow through and organizational skills? * Do you love building successful teams who provide premier customer service and patient care? If you answered "yes" to these questions, we want to hear from you. As an ER practice manger, you will work closely with the hospital administrator and medical director to maintain a high performing team that provides excellent patient care and customer service. Areas of responsibility will include associate planning and development, financial management, hospital administration and patient care. Working as an ER practice manager will start you on your path to high-level management as you move through your career and open greater opportunities in the company As the ER Practice Manager, you will: * Partner with the Hospital Administrator and Medical Director to create and maintain a high performance, Clinician-driven culture within the hospital. * Serve as a champion of the unified mission and vision of BluePearl in all daily interactions, ensuring the hospital’s commitment to remarkable patient care and outstanding client service. * When not performing hospital administration or managerial duties, you are responsible for working on the hospital floor to perform the paraprofessional duties of a veterinary technician or client service associate. * Be present and accessible within the hospital(s) to ensure awareness of hospital climate. * Consistently assess the engagement level of associates; takes a proactive approach to influence and drive a positive hospital climate. Accountable for associate engagement and retention. * Address and drive timely resolution of concerns. Communicates with hospital administration, technician, and client services teams regarding status of resolutions. * Prepare and complete all required paperwork and reports for the hospital in a timely manner. * Train staff on the proper procedures of using equipment and ensures equipment is up to date on servicing. Associate Planning and Development * Partners with Talent Acquisition to recruit, interview and hire new associates. * Partners with Learning \& Training to ensure associates have role-appropriate training completed. * Ensures work schedules for all hospital associates are established and in alignment with operating plans. * Manages daily flows and delegation of hospital administration tasks. * Ensures communication and feedback channels with associates are open, schedules and facilitates regular communication opportunities, and is responsive to associate concerns. * Provides performance feedback to associates including day-to-day recognition, conducts associate performance reviews, and ensures appropriate coaching/mentoring is arranged as needed. * Maintains confidentiality of associate records. * Monitor hospital for potential violations and/or hazardous situations. Take corrective actions as needed. * Documents and reports accidents. * Partners with assigned P\&O Business Partner to understand and ensure compliance with all applicable federal and local labor law proactively upon assumption of the position and on an ongoing basis as associate relations matters arise. Financial Management * Responsible for adherence to daily and monthly banking procedures and petty cash account maintenance. * Works with doctors to prepare accurate estimates and determine policy when actual bill exceeds estimate. * Ensure appropriate inventory is available to practice high quality medicine and ensure expenses adhere to budget. * Makes recommendations to the Hospital Administrator for major equipment and supply purchases. * Follow up with accounts receivable and collection issues as appropriate. * Implements new pricing policies as directed by the medical director. Hospital Administration * Participates in Vet Relations plans developed by Vet Relations Representative. * Assure high levels of client satisfaction by implementing and maintaining customer service standards. * Communicates protocols for safety and facility maintenance to appropriate associates. Relays information regarding need to repairs and/or maintenance of equipment, building and grounds. * Understands and ensures compliance with OSHA, DEA and FDA, and applicable state and local agencies. * Maintain professional environment in both the front and back office. * Review and approve the release of medical records. * Other related duties as assigned. Why BluePearl? * Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food. * We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career. * To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals. * We value your health and well-being as an associate by providing you with the following: * Medical, dental, vision, and life insurance options. * Parental leave benefits * Flexible work schedules * 401k and retirement planning * Time to reset, rewind, and reflect through our paid time off and floating holiday plans * A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment * We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets. BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.

Practice Manager I - Adult Cardiac Services - FT Days - MPG Hollywood

From $40/yr

Location: Hollywood, Florida At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. Summary Oversees and manages administrative functions within an assigned office(s) or division(s). Manages the day to day operations of a physician practice. Responsibilities Manages customer needs face to face or via phone, triages phone calls to assess/authorize urgent \& emergent appointments, rounding on staff and patients, monthly metrics, CME records for Physicians, legal requests , and acts as a backup to the Director.Develop guidelines for prioritizing work activities, evaluating effectiveness and modifying activities as necessary.Develop and implements organizational policies and procedures.Supports special projects and business analysis as requested.Manages, monitors and assists in the development of departmental budgets. Reports budget variances monthly to practice leadership and CFO, identifies and reports on practice issues/opportunities and associated action plans. Manages regulatory compliance, departmental contracts and vendor relations. Determines and justifies needs for systems/equipment/supplies purchases, monitors usage, and oversees proper working order and/or stock supplies.Manages staff relations including performance management, staff satisfaction and conflict management. Performs and oversees scheduling, recruitment, and payroll.Assists with developing specific departmental goals, standards, and objectives which directly support the strategic plan and vision of the organization.Must meet set Net Operating Revenue objective up to 1 million dollars per fiscal year. Competencies ACCOUNTABILITY, CUSTOMER SERVICE, DEVELOPS RELATIONSHIPS, LEADING CHANGE INITIATIVES, MANAGING BUSINESS PRIORITIES, MANAGING PEOPLE, ORGANIZATION SKILLS, PATIENT AND FAMILY CENTERED CARE, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR Education And Certification Requirements High School Diploma or Equivalent (Required) Additional Job Information Complexity of Work: Requires critical thinking skills, effective communication skills, problem solving skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to work and build relationships collaboratively as well as problem solving. Required Work Experience: One (1) year of leadership experience required. Previous practice management experience is preferred. Other Information: For education requirement an Associates or Bachelor's degree is preferred. Working Conditions And Physical Requirements * Bending and Stooping \= 40% * Climbing \= 0% * Keyboard Entry \= 60% * Kneeling \= 0% * Lifting/Carrying Patients 35 Pounds or Greater \= 0% * Lifting or Carrying 0 - 25 lbs Non-Patient \= 40% * Lifting or Carrying 2501 lbs - 75 lbs Non-Patient \= 0% * Lifting or Carrying > 75 lbs Non-Patient \= 0% * Pushing or Pulling 0 - 25 lbs Non-Patient \= 40% * Pushing or Pulling 26 - 75 lbs Non-Patient \= 0% * Pushing or Pulling > 75 lbs Non-Patient \= 0% * Reaching \= 0% * Repetitive Movement Foot/Leg \= 60% * Repetitive Movement Hand/Arm \= 60% * Running \= 0% * Sitting \= 60% * Squatting \= 0% * Standing \= 60% * Walking \= 60% * Audible Speech \= 60% * Hearing Acuity \= 60% * Smelling Acuity \= 0% * Taste Discrimination \= 0% * Depth Perception \= 60% * Distinguish Color \= 60% * Seeing - Far \= 60% * Seeing - Near \= 60% * Bio hazardous Waste \= 40% * Biological Hazards - Respiratory \= 40% * Biological Hazards - Skin or Ingestion \= 40% * Blood and/or Bodily Fluids \= 40% * Communicable Diseases and/or Pathogens \= 40% * Asbestos \= 0% * Cytotoxic Chemicals \= 0% * Dust \= 0% * Gas/Vapors/Fumes \= 0% * Hazardous Chemicals \= 20% * Hazardous Medication \= 0% * Latex \= 0% * Computer Monitor \= 60% * Domestic Animals \= 0% * Extreme Heat/Cold \= 0% * Fire Risk \= 0% * Hazardous Noise \= 0% * Heating Devices \= 0% * Hypoxia \= 0% * Laser/High Intensity Lights \= 0% * Magnetic Fields \= 0% * Moving Mechanical Parts \= 0% * Needles/Sharp Objects \= 0% * Potential Electric Shock \= 0% * Potential for Physical Assault \= 20% * Radiation \= 0% * Sudden Decompression During Flights \= 0% * Unprotected Heights \= 0% * Wet or Slippery Surfaces \= 20% Shift Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification. Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process. Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program. Employment is subject to post offer, pre-placement assessment, including drug testing. If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email TalentAcquisitionCenter@mhs.net