Regional Director of Operations
From $140,000/yr
Reports to: Chief Operations Officer Location: NYC Salary: $140,000 - $155,000 Bonus: 15% Quarterly Summary Founded in 2008 and rooted in Middle Eastern culinary heritage, NAYA is on an exciting growth trajectory — with a bold plan to expand rapidly across new markets in the next 3-5 years. As we scale our portfolio of restaurants, we are not only focused on reaching ambitious business milestones but also committed to creating meaningful career pathways for our people. At NAYA, growth is more than store-count — it’s personal development, leadership opportunities, and a culture where our teams grow together as we build something exceptional. How You’ll Make an Impact As the Regional Director of Operations (RDO), you’ll lead a region of 20+ restaurants and the people who bring our mission to life every day. You’ll guide and develop a talented team of Area and General Managers, ensuring our operations deliver exceptional guest experiences, consistent results, and a culture our teams are proud to be part of. You’ll balance strategy with execution—driving operational performance, optimizing financial outcomes, and fostering growth for both people and the business. You’ll model our values, create clarity for your teams, and build an environment where people feel connected, supported, and inspired to do their best work. Key Responsibilities Leadership \& Team Development Lead, coach, and mentor Area Managers and General Managers to drive engagement, accountability, and operational excellence. Build and sustain a culture of trust, inclusion, and high performance that aligns with NAYA’s core values. Partner with People + Culture and Operations leadership to recruit, develop, and retain top talent at all levels of restaurant management. Create and execute ongoing learning and development strategies to strengthen leadership capabilities across the organization Operational Excellence Oversee all aspects of restaurant operations, ensuring consistent execution of company standards, food quality, and guest experience. Develop, implement, and refine systems and processes that enhance efficiency, consistency, and scalability. Maintain compliance with all food safety, labor, and operational regulations. Partner with cross-functional teams (Marketing, Training, Supply Chain, and Finance) to drive initiatives that elevate the guest experience and support business growth. Financial \& Business Performance Manage restaurant-level P\&L performance to achieve or exceed sales, profitability, and cost control targets. Analyze key performance metrics to identify trends, opportunities, and solutions that drive sustainable business results. Collaborate with the Finance team to plan, forecast, and execute annual budgets. Monitor and adjust operating strategies to meet changing business conditions and priorities. Culture \& People Experience Champion a people-first culture that celebrates diversity, teamwork, and professional growth. Model and reinforce company mission, values, and leadership behaviors at all levels of the organization. Ensure a safe, inclusive, and supportive workplace where employees feel valued, respected, and empowered to perform their best. Promote open communication, active feedback, and recognition across all teams. Who You Are Experienced Leader: 8+ years of progressive, multi-unit restaurant leadership experience across multiple states or markets. A minimum of 3 years of leading fast casual restaurants. Business-Savvy Operator: Proven track record of managing complex P\&Ls, achieving financial targets, and driving operational results. People-Centered: Passionate about developing others, creating strong teams, and fostering a positive and inclusive workplace culture. Strategic Thinker: Skilled in balancing long-term vision with short-term execution; adept at leading through growth and change. Excellent Communicator:Strong interpersonal, written, and verbal communication skills with the ability to influence and inspire others. Analytical \& Organized:Strong project management and problem-solving skills with the ability to make data-driven decisions. Adaptable \& Driven: Thrives in a fast-paced, evolving environment; flexible to meet the needs of a dynamic business. Educated \& Equipped: Bachelor’s degree or higher; proficient in Microsoft Office Suite, Google Workspace, and restaurant management systems. Committed \& Reliable: Willingness to work varied hours (including nights, weekends, and holidays) and travel as needed. Benefits Competitive Pay Quarterly Bonus Medical, Dental, Vision 120 days Paid Time Off 10 Paid Holiday (+2 floating holidays) Paid Sick Leave Free meals every day Phone reimbursement Commuter benefits * More new and exciting benefits on the way! INDMANAGE
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