Business Analyst

**Key Duties \& Responsibilities** * Act as the primary BA on vendor\-led projects, facilitating discovery sessions, workshops, and ongoing requirement clarifications. * Convert business needs into clear, testable requirements (BRDs, User Stories, Use Cases, Acceptance Criteria). * Partner with vendor PMs/solution architects to confirm scope, assumptions, dependencies, and change requests. * Develop or contribute to communication plans (audiences, messages, channels, cadence) for releases and changes. * Partner with business owners to create training plans (training assets, scheduling, train\-the\-trainer, job aids). * Coordinate UAT planning, scripts, and feedback loops; track defects to closure. * Gather and refine requirements for internal application enhancements and minor projects. * Participate in production support: triage issues, reproduce defects, clarify expected behavior, and document bug reports with steps\-to\-reproduce, logs, and impact.