Front Desk Medical Assistant (Psychiatry Clinic)

**Alevea Mental Health** is a growing Integrative and Advanced Therapeutics clinic in Tempe that focuses on high\-quality, compassionate care. We are looking for a dependable, organized **Front Desk / Medical Assistant** to be the first point of contact for our patients and to support daily clinical operations. **This role requires reliability, emotional intelligence, and comfort working with mental health patients, first responders, and veterans.** This role is ideal for someone who is kind, professional, calm, detail\-oriented, and comfortable working in a fast\-paced healthcare environment. We specialize in young adults, first responders, and veterans. Our staff and culture is LGBTQIA\+ affirming and supportive, nonjudgmental, team oriented, and prioritizes high quality patient care. **Responsibilities** * Greet and check in patients in a warm, professional, and positive manner * Answer phones, schedule appointments, and manage patient inquiries * Verify demographics and insurance information * Collect copays and handle basic billing tasks * Support providers with rooming patients, vitals, and documentation, ADHD testing (as trained) * Maintain a clean, organized front office and clinical area * Coordinate communication between patients, providers, and clinical staff * Ensure HIPAA compliance at all times **Qualifications** * Prior front desk experience in a medical or mental health office strongly preferred * Excellent communication and customer service skills * Strong organizational skills and attention to detail * Flexible with improving systems, participate in optimization, and self motivated * Comfortable with EHR systems (currently use eClinicalWorks \& Simple Practice) * Ability to handle sensitive situations with professionalism and empathy **Why Alevea?** * Supportive, team\-oriented work environment * Meaningful work helping patients improve their mental health * Opportunity to grow with a modern, forward\-thinking practice * Consistent schedule (no nights, weekends, or holidays) **Requirements** * Prior experience in medical administrative support or front desk roles in outpatient clinics, dental, urgent care, or medical offices preferred * Working knowledge of medical terminology, patient flow, and appointment scheduling * Experience using EHR systems and familiarity with outpatient clinic workflows * Strong organizational skills with excellent attention to detail in documentation and scheduling * Excellent verbal and written communication skills for effective patient service and team collaboration * Ability to multitask and remain organized in a fast\-paced healthcare environment * Experience working with **eClinicalWorks** or in a psychiatric clinic is a plus, but not required **About the Role** This role is integral to delivering compassionate, patient\-centered care while supporting the clinical team’s operational needs. We welcome candidates committed to healthcare excellence and eager to grow within a multidisciplinary mental health practice. Job Type: Part\-time Pay: $18\.00 \- $24\.00 per hour Expected hours: 20 – 30 per week Benefits: * On\-the\-job training * Opportunities for advancement Application Question(s): * Which EHR systems have you used? Do you have experience working in a medical or mental health office? Education: * High school or equivalent (Required) Experience: * Front desk: 1 year (Preferred) * Medical administrative support: 1 year (Preferred) Work Location: In person