Fixify
IT Operations Analyst
Cork, hybrid model (3 days per week on-site and remote the rest of the week)remoteUSD 24
Skills
Experience in an IT support or helpdesk roleStrong attention to detailComfort working with technical systems, troubleshooting under pressure, and handling sensitive access securelySolid organization and communication skillsAbility to juggle multiple requests without losing sight of what matters most: helping peopleFamiliarity with IT tools and platforms (e.g., Jira, ServiceNow, FreshDesk, JAMF)
About the role
IT Operations Analyst Overview Behind every smooth IT experience is a thousand little things done right—password resets, printers that actually print, Wi-Fi that doesn’t mysteriously vanish. You know the drill—and you keep it tight. We’re looking for someone who thrives in the flow of solving problems, but isn’t afraid to rethink how support is delivered. Someone who can jump into a fast-moving environment and bring clarity, speed, and maybe even a little joy to troubleshooting (yes, it’s possible). If you’re the kind of person who secretly enjoys untangling tech mysteries, loves helping people succeed through technology, and doesn’t mind rolling up your sleeves when “have you tried turning it off and on again?” doesn’t work—we should talk. What Fixify can do for you - Give you a front-row seat into how IT support operates in a fast-growing, customer-first tech company. - Surround you with a collaborative team that cares about solving problems and making the process better each time. -
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