Senior Project Manager (Telephony)

### **Job Information** Date Opened 02/04/2026 Job Type Contract Industry Financial Services City Cape Town State/Province Western Cape Country South Africa Zip/Postal Code 7100 ### **Job Description** #### **About the Role** We are seeking an experienced **Senior Project Manager** to lead strategic telephony projects across the organization. This role will oversee complex initiatives that enhance telephony systems, call centre platforms, and customer engagement channels, ensuring projects are delivered on time, within scope, and aligned with business goals. #### **Key Responsibilities** * **Strategic Project Leadership:** Lead end\-to\-end planning, execution, and delivery of telephony projects, ensuring alignment with organizational objectives. * **Stakeholder Management:** Build strong relationships with business leaders, technical teams, and vendors to ensure seamless project execution. * **Telephony Systems Oversight:** Drive projects involving IVR, VoIP, call routing, contact centre solutions, and telephony infrastructure upgrades. * **Risk \& Issue Management:** Proactively identify, assess, and mitigate project risks, ensuring business continuity. * **Reporting \& Governance:** Provide executive\-level reporting, dashboards, and updates on project status, milestones, and resource allocation. * **Process \& Change Management:** Implement best practices for project delivery and support change management initiatives across teams. * **Mentorship \& Leadership:** Guide and mentor junior project managers and team members on complex telephony projects. #### **Requirements** * **Experience:** 7\+ years in project management, with strong experience in telephony, contact centre, or IT infrastructure projects. * **Education:** Bachelor’s degree in IT, Business, or related field; postgraduate qualifications are a plus. * **Technical Skills:** + Deep knowledge of telephony systems (IVR, VoIP, call routing, contact centre platforms). + Strong familiarity with project management frameworks (Agile, Waterfall, or hybrid). + Proficiency in project tracking and collaboration tools such as MS Project, Jira, or equivalent. * **Soft Skills:** + Excellent strategic thinking and stakeholder management skills. + Strong leadership, decision\-making, and problem\-solving abilities. + Ability to lead cross\-functional teams and influence at senior management levels. #### **Nice\-to\-Haves** * Certifications such as **PMP, PRINCE2, or Agile Scrum Master**. * Experience with cloud\-based telephony solutions (Avaya, Genesys, Cisco, etc.). * Exposure to ITIL or other IT service management frameworks.