Wells Fargo
Voice Conversational Designer (Senior Product Designer)
["401 S Tryon St CHARLOTTE, NC 28202-1675","1801 Park View Dr SHOREVIEW, MN 55126","401 Las Colinas Blvd W Bldg A IRVING, TX 75039","4101 Wiseman Blvd Bldg 106 SAN ANTONIO, TX 78251"]unknownUSD 100,000–179,000
Skills
Online and Digital Product DesignInformation SciencesGraphic and Visual ArtsVoice conversational designContact center environmentBuilding conversational design with tools such as Voiceflow, Fabble, Figma, Lucid, Dialogflow.Agile environment
About the role
About this role:Wells Fargo is seeking a Voice Conversational Designer (Senior Product Designer) as we kick off our Contact Center Modernization program that will reinvent customer service in voice channel. Learn more about the career areas and lines of business at wellsfargojobs.com . In this role, you will:- Conceptualize and iterate on high quality end to end conversational designs for speech and conversational user interfaces - Apply UX writing techniques to make our conversations concise, relevant and engaging - Write copy suitable for automated conversations in a voice platform - Create conversational flow diagrams including customer journeys, dialogs, error handling patterns - Manage the design, creation, and production of customers experience elements from product concept through completion, including product updates and revisions - Develop and execute customer experience solutions by employing a broad array of user centered design tools including: customer experience brief, si
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