Director of Operations

Role Overview The Director of Operations (DOO) is a senior leadership position responsible for the **financial health, operational execution, and internal systems** of Keller Williams Realty Portland Central. This role works closely with ownership and leadership to ensure the Market Center runs efficiently, profitably, and at a high standard of service—allowing agents and leaders to focus on growth, production, and client experience. The DOO serves as the **operational backbone of the organization**, providing clarity, consistency, and confidence across finances, compliance, and day\-to\-day operations. Who We Are Keller Williams Realty Portland Central is one of the most **agent\-centric and growth\-oriented** real estate brokerages in the Pacific Northwest. We support our agents with industry\-leading training, coaching, systems, and leadership designed to help them build scalable, profitable real estate businesses. Our culture emphasizes **growth, accountability, and service**, paired with forward\-thinking compensation models and operational discipline. Key Responsibilities Financial \& Operational Management * Oversee the financial integrity and profitability of the Market Center. * Manage budgeting, forecasting, and financial reporting. * Oversee full accounting operations including income, expenses, assets, and liabilities using AccountEdge. * Process and audit commission distributions with accuracy and timeliness. * Manage accounts payable, accounts receivable, agent billing, and vendor relationships. * Complete regular bank reconciliations and monthly accounting closes. * Prepare monthly financial reports including profit, closings, and company dollar tracking. * Coordinate year\-end accounting, tax preparation, and serve as liaison with CPA. * Manage 1099 reporting, income verifications, garnishments, and compliance requirements. * Oversee healthcare, E\&O insurance, workers compensation, and general liability programs. * Ensure compliance with Washington State business filings and regulatory requirements. * Maintain strong expense controls across multiple office locations. Agent \& Staff Support * Provide high\-level operational and financial support to approximately 300\+ agents. * Serve as the primary point of contact for commission, financial, and operational questions. * Support agent retention through accuracy, responsiveness, and professionalism. * Participate in agent business conversations including goal tracking and performance reviews. * Assist with business meetings, awards, and recognition events. * Support leadership in managing, developing, and holding accountable a staff team of approximately 10 employees. Leadership \& Strategic Execution * Partner with ownership and leadership to execute strategies for sustainable growth and profitability. * Build and maintain systems that allow leadership to focus on culture, productivity, and market share. * Track and report on key performance metrics including appointments, GCI, net income, and profit. * Communicate actual results clearly and proactively identify solutions when performance is off target. * Develop and communicate the Market Center value proposition on a monthly basis. * Utilize company dollar tracking tools to monitor received and pending income. * Help implement leverage and accountability models to support scalable growth. Qualifications \& Skills * Confident, supportive leader with a high level of integrity and discretion. * 3\+ years of experience in operations, accounting, administration, management, or real estate. * Strong written and verbal communication skills. * Highly detail\-oriented with excellent organizational and follow\-through skills. * Comfortable with technology and adaptable in a fast\-changing environment. * People\-oriented problem solver with a service mindset. * High school diploma required; college degree preferred. * Willingness to grow with the organization as systems and responsibilities evolve. Compensation * This role has a salary of $70,000 \- $80,000 a year with the opportunity to earn additional income. * This role also receives employer subsidized health insurance, and a 401k with an employer match. Job Type: Full\-time Pay: $70,000\.00 \- $80,000\.00 per year Benefits: * 401(k) * Employee discount * Health insurance * Professional development assistance * Referral program * Retirement plan Work Location: In person