Confidential
Customer Success Manager
hybrid out of Austin, TX or Charlotte, NC officeshybrid
Skills
Customer SuccessAccount ManagementClient ServicesTechnical and account management skillsTeam player and passion for collaboration
About the role
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc. This role can be based hybrid out of our Austin, TX or Charlotte, NC offices. Our ideal candidate will have- 7+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role - A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB - A mind for technology - we’ll teach you about MongoDB a
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