Wells Fargo
Senior Artificial Intelligence Solutions Consultant
["CHARLOTTE, NC","SHOREVIEW, MN","IRVING, TX","SAN ANTONIO, TX"]unknownUSD 139,000–239,000
Skills
Artificial Intelligence experienceLinguistic theory application to computational modelsWorking with language corpora and parsing techniquesStrong understanding of intent classification and entity recognitionExperience with data visualization tools (e.g., Tableau)Familiarity with conversational AI platforms (e.g., Google Dialogflow CX, Amazon Lex)Experience with HumanFirst
About the role
About this role:Wells Fargo is seeking a Senior Artificial Intelligence Solutions Consultant to support the implementation and optimization of AI-driven customer experience solutions as part of our migration to a new Contact Center as a Service (CCaaS) platform. This consultant will drive and deliver on business to deliver AI-enabled solutions which solve business challenges. This role will ensure the training, performance, and successful deployment of Natural Language Processing (NLP) models. In this role, you will:- Analyze conversational data to identify gaps, improve NLP accuracy, and enhance customer experience. - Monitor and report on AI model performance, including precision, recall, and customer satisfaction metrics. - Support the design and testing of scalable machine learning solutions aligned with business goals. - Provide feedback and insights to improve AI training programs and user adoption. - Lead cross functional teams to identify, strategize, and execute Artificial Int
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