Office Manager - Multi Location Medical Practice

**Job Summary** The Office Manager is responsible for overseeing the daily administrative and operational functions of multiple medical office locations. This role ensures efficient workflow, high\-quality patient service, regulatory compliance, and effective staff management across all sites. The Office Manager works closely with physicians, clinical staff, and executive leadership to maintain operational excellence, optimize patient experience, and support practice growth. **Key Responsibilities** **Operations Management:** * Oversee day\-to\-day operations across multiple clinic locations. * Ensure consistent implementation of office policies, procedures, and workflows. * Monitor patient scheduling, check\-in/check\-out processes, and overall patient flow. * Identify operational inefficiencies and implement improvements. **Staff Management** * Supervise administrative and front office staff across all locations. * Recruit, train, schedule, and evaluate employees. * Manage staff performance, disciplinary actions, and professional development. * Foster a positive, collaborative work environment. **Financial Oversight** * Monitor office budgets, expenses, and supply ordering. * Oversee billing coordination, insurance verification, and collections processes. * Review financial reports and productivity metrics to improve performance. * Ensure proper documentation and accurate recordkeeping. **Compliance \& Quality Assurance** * Ensure compliance with healthcare regulations, including HIPAA and OSHA requirements. * Maintain up\-to\-date policies and staff training related to regulatory standards. * Prepare offices for audits, inspections, and accreditation processes. * Implement quality improvement initiatives. **Patient Experience** * Ensure excellent customer service and patient satisfaction across locations. * Address patient complaints or concerns in a timely and professional manner. * Monitor patient feedback and implement improvements where necessary. **Vendor \& Facility Management** * Coordinate with vendors, service providers, and medical suppliers. * Manage facility maintenance, equipment servicing, and office supplies. * Ensure each location maintains a safe and organized work environment. **Reporting \& Leadership Support** * Prepare operational reports for physicians or executive leadership. * Assist with strategic planning, expansion, or new location setup. * Coordinate meetings, staff communications, and policy updates. **Qualifications** * 3\-5\+ years of healthcare office management experience, preferably in a multi\-site practice. * Strong knowledge of medical office operations, insurance processes, and healthcare regulations. * Minimum of 3 years experience using eClinicalWorks. Proficiency with Electronic Health Record (EHR) systems and practice management software. * Excellent leadership, communication, and organizational skills. * Microsoft Office. **Key Skills** * Leadership and staff management. * Healthcare operations management. * Financial and budget oversight. * Regulatory compliance knowledge. * Problem\-solving and process improvement. * Strong interpersonal and communication skills.