Associate Customer Onboarding Manager

1\. About Our Client: The organization is a global technology solutions provider specializing in accelerating digital transformation through advanced technology strategy, execution, and partnerships. It supports clients and partners by enabling the conceptualization, testing, and validation of innovative technology solutions within a collaborative ecosystem. With over 12,000 employees and a presence in more than 60 locations worldwide, the organization emphasizes a culture driven by core values and leadership philosophies recognized consistently by industry awards. 2\. About the Opportunity: The Associate Customer Onboarding Manager is responsible for facilitating the smooth transition of clients from sales agreements to operational engagement. This role ensures successful onboarding by coordinating activities, managing client requests, and developing materials that support increased adoption and utilization of services. The position plays a key role in maintaining client satisfaction and engagement throughout the lifecycle of their agreements. 3\. Responsibilities: • Serve as primary contact for clients, field sales, and onboarding activities • Support Customer Experience team members by adhering to timelines and priorities • Manage client requests to transition agreements to operational status • Develop and facilitate onboarding kickoff calls • Document onboarding activities following established protocols • Present Customer Success Roadmaps to promote service adoption • Create templates to review onboarding data sets • Build client online portals detailing agreement specifics and services • Provide licensing training and best practice guidance • Maintain knowledge of supported products and programs • Collaborate with internal teams to expose clients to services throughout agreement terms • Engage with OEM partners to gain product and process expertise • Manage client requests to drive service consumption with delivery teams • Identify new opportunities beyond current organizational scope • Self\-manage learning and integration into team with mentorship support 4\. Requirements: • 1\-2 years experience in Customer Success, Sales, Business Development, or Project Management • Basic understanding of Cisco Enterprise Agreements and related products; Cisco certification is a plus • Strong problem\-solving skills with practical approach • Ability to adapt in ambiguous and changing environments • Experience interacting with all corporate levels • Program or project management experience is advantageous • Strong business acumen and motivation for learning • Proficient facilitation and project/process management skills • Undergraduate degree in a related field • Willingness to travel up to 20% nationwide 5\. Pay Range and Compensation Package: • Estimated base pay range is $50,000 to $65,000 annually, varying by location, experience, and other factors • Some positions may be eligible for variable incentive compensation such as bonuses or commissions 6\. Benefits \& Perks: • Health, Dental, and Vision Insurance • Onsite Health Centers and Employee Assistance Program • Wellness program • Competitive pay and Profit Sharing • 401(k) Plan with Company Matching • Life and Disability Insurance • Tuition Reimbursement • Paid Time Off including PTO, Holidays, Parental, Sick, Military, and Bereavement Leave • Nursing Mothers Benefits • Voluntary Legal and Pet Insurance • Employee Discount Program Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.